Never received verification email

gckritzer · 05-03-2022, 04:27 PM

I never received the verification email for one of my teams and now it is saying it has been sent three times. Checked spam folders and found nothing, sent test emails from multiple email addresses and got them fine so does not appear to be an issue on that end. I even forwarded the verification email for my other team and that landed in my inbox - thought maybe ootp was blocked or something but that’s not the case. Any help or suggestions would be very much appreciated!

HemBear · 05-03-2022, 04:30 PM

Seems to be a real issue. Got one for my first team without issue. Never received for other two.

gckritzer · 05-03-2022, 04:36 PM

Quote:

Originally Posted by HemBear

Seems to be a real issue. Got one for my first team without issue. Never received for other two.

Same here, no issues with setting up the first team at all.

Matt Arnold · 05-03-2022, 05:08 PM

If you never received the email during the server issues earlier, it's quite possible you can go back and try to re-register the team and that may work, as many teams were reset who ran into troubles with that.

SlinkyTWF · 05-03-2022, 05:22 PM

On Discord, several users, including myself, noticed that the commonality in our email issue was using a Yahoo Mail account. GMail accounts work.

JayCantrell · 05-03-2022, 05:26 PM

Yeah. Neither of my Yahoo accounts worked and I got an "Undeliverable Mail" message when I tried to send a message to support@ootpdevelopments.com.

gckritzer · 05-03-2022, 05:37 PM

Quote:

Originally Posted by SlinkyTWF

On Discord, several users, including myself, noticed that the commonality in our email issue was using a Yahoo Mail account. GMail accounts work.

Can confirm this was also a yahoo account that did not receive the email and my gmail account worked.

HemBear · 05-03-2022, 05:39 PM

Same with me. Tried to re-register as suggested but it said email already in use. I am sure it will get worked out but it does seem to be an issue.

Also - my account that worked was AOL, and the accounts that didn't work were AOL. and office email.

gckritzer · 05-03-2022, 05:39 PM

Quote:

Originally Posted by Matt Arnold

If you never received the email during the server issues earlier, it's quite possible you can go back and try to re-register the team and that may work, as many teams were reset who ran into troubles with that.

This was after the server issues. Tried re-registering but said email is in use. Seems to be an issue with yahoo mail specifically not getting the emails.

SouthernStar71 · 05-03-2022, 06:06 PM

Quote:

Originally Posted by JayCantrell

Yeah. Neither of my Yahoo accounts worked and I got an "Undeliverable Mail" message when I tried to send a message to support@ootpdevelopments.com.

Yahoo seems to be an issue as my Gmail name worked just fine for PT.

smales72 · 05-03-2022, 06:18 PM

It's Yahoo. First team on Gmail no problem. two other teams on yahoo no email, no access.

kbayley · 05-03-2022, 06:28 PM

Yep, same here. Gmail email worked fine, My second account had yahoo email. did not get delivered

djbutler · 05-03-2022, 07:10 PM

For those who are curious...

I sent an email to "Support@ootpdevelopments.com" noting that I never received verification email. And, I received a "Mail delivery failed: returning message to sender."

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@ootpdevelopments.zohodesk.eu
(ultimately generated from Support@ootpdevelopments.com)
host mx.zoho.eu [185.20.209.166]
SMTP error from remote mail server after end of data:
550 5.7.1 Email rejected per DMARC policy for yahoo.com

I am going to try to email "Support@ootpdevelopments.com" now from a different non-Yahoo email address. Wish me luck.

stl jason · 05-03-2022, 07:23 PM

Quote:

Originally Posted by djbutler

For those who are curious...

I sent an email to "Support@ootpdevelopments.com" noting that I never received verification email. And, I received a "Mail delivery failed: returning message to sender."

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@ootpdevelopments.zohodesk.eu
(ultimately generated from Support@ootpdevelopments.com)
host mx.zoho.eu [185.20.209.166]
SMTP error from remote mail server after end of data:
550 5.7.1 Email rejected per DMARC policy for yahoo.com

I am going to try to email "Support@ootpdevelopments.com" now from a different non-Yahoo email address. Wish me luck.

yeah, had the same with a yahoo email I used for one PT ID.... you can also go here: https://support.ootpdevelopments.com/ and open a ticket rather than by email

kingdawg · 05-03-2022, 07:30 PM

Mine is an old hotmail account. Still haven't received a confirmation after about 3 hours.

CField17 · 05-03-2022, 07:33 PM

Another yahoo acct, never received verification email

Tried to submit support ticket from yahoo account, got a failed delivery email

Submitted ticket successfully from gmail acct

bobber2955 · 05-03-2022, 07:46 PM

Never received my AOL confirmation Got my G Mail though

Mikecouil · 05-03-2022, 08:02 PM

Quote:

Originally Posted by djbutler

For those who are curious...

I sent an email to "Support@ootpdevelopments.com" noting that I never received verification email. And, I received a "Mail delivery failed: returning message to sender."

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@ootpdevelopments.zohodesk.eu
(ultimately generated from Support@ootpdevelopments.com)
host mx.zoho.eu [185.20.209.166]
SMTP error from remote mail server after end of data:
550 5.7.1 Email rejected per DMARC policy for yahoo.com

I am going to try to email "Support@ootpdevelopments.com" now from a different non-Yahoo email address. Wish me luck.

I have the same issues as those with Yahoo. I've had the same AOL address for 26 years and I'm not changing it. What is the work around?

Mikecouil · 05-03-2022, 08:08 PM

Quote:

Originally Posted by stl jason

yeah, had the same with a yahoo email I used for one PT ID.... you can also go here: https://support.ootpdevelopments.com/ and open a ticket rather than by email

Thanks for the heads up on this link since the email address bounces back from AOL as well.

Ticket submitted. Slightly perturbed that the technical support forum and sub forum don't provide this information but a fellow user has it.

Mikecouil · 05-03-2022, 08:09 PM

Quote:

Originally Posted by bobber2955

Never received my AOL confirmation Got my G Mail though

Awesome, so those of us that are old school enough to use the OG email addresses are being treated as spam by the new server host

05-03-2022, 04:27 PM	#1
gckritzer Bat Boy Join Date: May 2022 Posts: 12	Never received verification email I never received the verification email for one of my teams and now it is saying it has been sent three times. Checked spam folders and found nothing, sent test emails from multiple email addresses and got them fine so does not appear to be an issue on that end. I even forwarded the verification email for my other team and that landed in my inbox - thought maybe ootp was blocked or something but that’s not the case. Any help or suggestions would be very much appreciated!

05-03-2022, 04:30 PM	#2
HemBear Minors (Double A) Join Date: Jul 2014 Posts: 131	Seems to be a real issue. Got one for my first team without issue. Never received for other two. __________________

05-03-2022, 05:22 PM	#5
SlinkyTWF Minors (Double A) Join Date: Apr 2016 Posts: 123	On Discord, several users, including myself, noticed that the commonality in our email issue was using a Yahoo Mail account. GMail accounts work. __________________ PT24: PT23: PT22: PT21: PT20:

05-03-2022, 05:39 PM	#8
HemBear Minors (Double A) Join Date: Jul 2014 Posts: 131	Same with me. Tried to re-register as suggested but it said email already in use. I am sure it will get worked out but it does seem to be an issue. Also - my account that worked was AOL, and the accounts that didn't work were AOL. and office email. __________________

05-03-2022, 06:28 PM	#12
kbayley Bat Boy Join Date: Apr 2015 Posts: 8	Yahoo email Yep, same here. Gmail email worked fine, My second account had yahoo email. did not get delivered

05-03-2022, 05:08 PM	#4
Matt Arnold OOTP Developer Join Date: Jun 2009 Location: Here and there Posts: 15,484	If you never received the email during the server issues earlier, it's quite possible you can go back and try to re-register the team and that may work, as many teams were reset who ran into troubles with that.

05-03-2022, 05:26 PM	#6
JayCantrell Bat Boy Join Date: Feb 2018 Posts: 17	Yeah. Neither of my Yahoo accounts worked and I got an "Undeliverable Mail" message when I tried to send a message to support@ootpdevelopments.com.

05-03-2022, 06:18 PM	#11
smales72 Minors (Double A) Join Date: Mar 2020 Posts: 107	It's Yahoo. First team on Gmail no problem. two other teams on yahoo no email, no access.

05-03-2022, 07:10 PM	#13
djbutler Bat Boy Join Date: Dec 2007 Posts: 5	For those who are curious... I sent an email to "Support@ootpdevelopments.com" noting that I never received verification email. And, I received a "Mail delivery failed: returning message to sender." This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: support@ootpdevelopments.zohodesk.eu (ultimately generated from Support@ootpdevelopments.com) host mx.zoho.eu [185.20.209.166] SMTP error from remote mail server after end of data: 550 5.7.1 Email rejected per DMARC policy for yahoo.com I am going to try to email "Support@ootpdevelopments.com" now from a different non-Yahoo email address. Wish me luck.

05-03-2022, 07:30 PM	#15
kingdawg Bat Boy Join Date: Oct 2021 Posts: 4	Mine is an old hotmail account. Still haven't received a confirmation after about 3 hours.

05-03-2022, 07:33 PM	#16
CField17 Minors (Double A) Join Date: May 2018 Posts: 136	Another yahoo acct, never received verification email Tried to submit support ticket from yahoo account, got a failed delivery email Submitted ticket successfully from gmail acct Last edited by CField17; 05-03-2022 at 08:01 PM.

05-03-2022, 07:46 PM	#17
bobber2955 Bat Boy Join Date: May 2022 Posts: 2	Never received my AOL confirmation Got my G Mail though