iPhone 8 and iOS 14.6 - App crashes on startup

[Will Beh]

Can I please ask that you go through the following instructions to send us the sysdiagnose from your device?

1. Reproduce the issue by restarting your device, then completely redownloading the app, then opening it. Important: Note the date and time you start downloading and then the time you open it and it crashes. Please send us this time (including hour and minute).
2. Trigger a sysdiagnose by simultaneously pressing and releasing both volume buttons + the Side (or Top) button for 1
to 1.5 seconds.
Notes:
- A screenshot will also be taken when the buttons are pressed and released.
- The sysdiagnose is triggered upon button release.
- On an iPhone you will feel a short vibration when a sysdiagnose is successfully triggered. (The vibration will not
occur on an iPad).

3. Wait 10 minutes for the diagnostic gathering to complete.
4. Sync device with your host computer or AirDrop the file to your Mac computer or download it any way you can.
5. Attach the file listed at the path below under Log Location to this thread.
Notes:
- It’s very important to note the date and time you reproduced the issue in your report. This information will help
the engineering team pinpoint the issue in the log file.
- If applicable, please provide the name(s) of the affected app(s) in the report.
- Trigger the sysdiagnose as soon as possible after the problem occurs, even if the logs can’t be synced until later.

Log Location
Go to: Settings.app > Privacy > Analytics > Analytics Data >
Locate the sysdiagnose file, then download and attach it to this thread any way you can.
One way is to AirDrop it to your Mac. To do this...
Scroll down, if necessary, to the point where you see the
sysdiagnose with today's date, tap on that file and then tap the box with an arrow in it at the top right. Then choose the
Mac device to send it to from the list of devices that appear in the AirDrop area. Once the transfer is complete (this may
take several minutes), the file will be located in the /Users/[Your Username]/Downloads folder. The name will be similar to
this: “sysdiagnose_YYYY.MM.DD_HH-MM-SS-XX…"

[brigdesatis]

Need your E-mail. I just downloaded my sysdiagnose.

[Will Beh]

Originally Posted by brigdesatis

Need your E-mail. I just downloaded my sysdiagnose.

Excellent, thanks. Can you send it to me as a private message?

[brigdesatis]

Originally Posted by Will Beh

Excellent, thanks. Can you send it to me as a private message?

I sent PM.

[Will Beh]

Ok, so first off, thank you so much to everyone that sent me their sysdiagnose!
It helped us figure out the reason it was closing down after starting. Now the tricky part is figuring out why. We have a few ideas, so we'll be making some changes and rolling them out with the app updates. So, hopefully one of them solves it.

[jackieplayz1]

When do you think these updates will come out?

[Will Beh]

Originally Posted by jackieplayz1

When do you think these updates will come out?

As soon as possible, we're just trying to get some other issues resolved before we put out the update.
We made some changes we think will fix the issue (we hope it does), but if not we'll have to keep putting out changes in every patch until one works. An issue like this is tricky, since the simulators don't reproduce the issue, but now that we know the reason it's happening, it is really just a matter of time before it's fixed

[Cowboydj]

I have iPhone 8 and the app starts to load then goes back to Home Screen. No working!

[Will Beh]

Originally Posted by Cowboydj

I have iPhone 8 and the app starts to load then goes back to Home Screen. No working!

Yes you'll have to wait until the update is released, hopefully sometime this week.

[brigdesatis]

So, Looks like no news yet. It was a sad week tho. :’(

[Will Beh]

Originally Posted by brigdesatis

So, Looks like no news yet. It was a sad week tho. :’(

Sorry, the build which will contain (hopefully) the fix got delayed since it also has some other large changes that we needed to run by the beta testers first. It's very close to being out now though

[Will Beh]

Ok patch today contains my first attempt. Please let me know if it helped
Unfortunately since I can't reproduce on the simulator, if this does not work, I'll have to make educated changes and release them with the next patch, and then get your guys' feedback on it.

[jackieplayz1]

Still immediately crashes when I try to open it.

[Will Beh]

Originally Posted by jackieplayz1

Still immediately crashes when I try to open it.

Hm, can you try a full uninstall then reinstall?

[jackieplayz1]

Tried it, still doesn’t work.

[Will Beh]

Originally Posted by jackieplayz1

Tried it, still doesn’t work.

Ok, too bad. I was hoping the first attempt would fix the issue, but I suppose I'll have to keep trying things.

[Will Beh]

For people having this issue, in the "Files" app on your device, if you go into "On My iPhone" do you see a folder called "OOTP Go!"?

[wofjn]

Originally Posted by Will Beh

For people having this issue, in the "Files" app on your device, if you go into "On My iPhone" do you see a folder called "OOTP Go!"?

All that is in there is a hive.core.property folder.

[giantsfan777]

Still not working on iPhone SE

And no OOTP Go! folder in “On My iPhone”

[Bluefarm]

Ive posted before. Just adding that it still doesn't work with new Iphone update 14.7