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Bug Reports Forum Have a bug to report? Please post here. |
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#1 |
Bat Boy
Join Date: Aug 2006
Posts: 14
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iPhone 8 and iOS 14.6 - App crashes on startup
On my iPhone 8 with iOS 14.6 the app crashes on startup. Shows a splash screen then dumps out to home.
I've rebooted the phone and tried to restart: same crash. I've deleted the app and redownloaded: same crash. Deleted the app data, rebooted, restarted app: same crash. Appears to be effecting other iPhone 8 users in Discord as well. App version: 22.05.0570465. Total RAM: 2GB. Used RAM (with all apps closed): 437MB, Available RAM: 1.53GB Last edited by Ruin; 06-15-2021 at 02:48 PM. Reason: Added App version and RAM allocation |
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#2 |
OOTP Developments
Join Date: May 2020
Location: Canada
Posts: 1,313
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Thanks for reporting this, it's quite strange. I'm looking into it right now and I'll keep you posted.
Sorry it isn't working for you guys ![]() |
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#3 |
Major Leagues
Join Date: Apr 2020
Posts: 389
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I've got this problem to. I'm using an iPhone SE.
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#4 |
Bat Boy
Join Date: Sep 2019
Location: North Carolina
Posts: 12
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Same issue Iphone 8
Tried all the suggested things. Have Iphone 8 with the latest 14.6 update. After download and you hit open it splashes the OOTP logo screen and crashes. Keeping track of suggestion on discord and trying anything new that comes up.. Work great on my Android Tablet.
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#5 |
OOTP Developments
Join Date: May 2020
Location: Canada
Posts: 1,313
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I ran the app on an iPhone 8 simulator and did not have a problem.
TJ and Rich also showed me the issues people were having, and it seemed like the app icon also wasn't showing up for you guys. However, the app icon is something that Apple handles. This leads me to believe it's likely an Apple hardware or App Store issue that causes the game data to not be fully downloaded. I'll keep digging, and I'll also communicate with Apple developer support. Please be patient though, because they don't tend to be the quickest at responding. Of course, the issue might just be that Apple hasn't uploaded the data for your particular device to the store server in your country yet. In which case, it may just work in a few hours. |
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#6 | |
Bat Boy
Join Date: Aug 2006
Posts: 14
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Quote:
Can you set the iPhone 8 simulator to have available RAM of 1.5GB? The only thing I can think of is my OS takes up 453MB leaving only 1.5GB of available RAM and the App wants to allocate 2GB. |
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#7 |
Bat Boy
Join Date: Sep 2019
Location: North Carolina
Posts: 12
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Follow up to Crash
It seems to only ever downloads 511MB if that helps
Last edited by Bluefarm; 06-15-2021 at 03:10 PM. |
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#8 |
OOTP Developments
Join Date: May 2020
Location: Canada
Posts: 1,313
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The RAM is probably not the issue because it doesn't really take that much to download. And the app won't ever use a full 1GB of RAM, even when playing 3d games.
I really think it's an issue with the data download from Apple, but I'm still trying to confirm |
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#9 |
OOTP Developments
Join Date: May 2020
Location: Canada
Posts: 1,313
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Can you give it another try?
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#10 |
Bat Boy
Join Date: Aug 2006
Posts: 14
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#11 |
OOTP Developments
Join Date: May 2020
Location: Canada
Posts: 1,313
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Is the app icon blank for you on your home screen?
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#12 |
Bat Boy
Join Date: Aug 2006
Posts: 14
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#13 |
OOTP Developments
Join Date: May 2020
Location: Canada
Posts: 1,313
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In your phone's settings, can you allow your device to send us crash logs? Then repeat the issue.
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#14 |
Bat Boy
Join Date: Sep 2019
Location: North Carolina
Posts: 12
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Still crashing
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#15 |
Bat Boy
Join Date: Aug 2006
Posts: 14
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#16 |
OOTP Developments
Join Date: May 2020
Location: Canada
Posts: 1,313
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I've contacted Apple Developer support, but in the meantime I can try to take a look at the crash logs. Can you do the following
-Open Settings app. -Tap Privacy. -Tap Analytics & Improvements. -Tap Analytics Data. -Scroll down to items that start with "OOTP" -upload the crash log if you see it |
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#17 | |
Bat Boy
Join Date: Aug 2006
Posts: 14
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Quote:
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#18 | |
OOTP Developments
Join Date: May 2020
Location: Canada
Posts: 1,313
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Quote:
I guess I'll have to wait until I hear back from Apple tomorrow or the day after. I'll keep you all up to date. Sorry about this problem ![]() |
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#19 | ||
Bat Boy
Join Date: Sep 2019
Location: North Carolina
Posts: 12
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Quote:
Quote:
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#20 |
Minors (Double A)
Join Date: Oct 2019
Posts: 170
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I'm having a similar problem on iPhone SE, also iOS 14.6. No crash logs.
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