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Old 06-15-2021, 02:18 PM   #1
Ruin
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iPhone 8 and iOS 14.6 - App crashes on startup

On my iPhone 8 with iOS 14.6 the app crashes on startup. Shows a splash screen then dumps out to home.

I've rebooted the phone and tried to restart: same crash.
I've deleted the app and redownloaded: same crash.
Deleted the app data, rebooted, restarted app: same crash.

Appears to be effecting other iPhone 8 users in Discord as well.

App version: 22.05.0570465. Total RAM: 2GB. Used RAM (with all apps closed): 437MB, Available RAM: 1.53GB

Last edited by Ruin; 06-15-2021 at 02:48 PM. Reason: Added App version and RAM allocation
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Old 06-15-2021, 02:24 PM   #2
Will Beh
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Thanks for reporting this, it's quite strange. I'm looking into it right now and I'll keep you posted.
Sorry it isn't working for you guys
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Old 06-15-2021, 02:28 PM   #3
thejojo
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I've got this problem to. I'm using an iPhone SE.
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Old 06-15-2021, 02:35 PM   #4
Bluefarm
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Same issue Iphone 8

Tried all the suggested things. Have Iphone 8 with the latest 14.6 update. After download and you hit open it splashes the OOTP logo screen and crashes. Keeping track of suggestion on discord and trying anything new that comes up.. Work great on my Android Tablet.
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Old 06-15-2021, 02:38 PM   #5
Will Beh
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I ran the app on an iPhone 8 simulator and did not have a problem.
TJ and Rich also showed me the issues people were having, and it seemed like the app icon also wasn't showing up for you guys. However, the app icon is something that Apple handles.
This leads me to believe it's likely an Apple hardware or App Store issue that causes the game data to not be fully downloaded.
I'll keep digging, and I'll also communicate with Apple developer support. Please be patient though, because they don't tend to be the quickest at responding.
Of course, the issue might just be that Apple hasn't uploaded the data for your particular device to the store server in your country yet. In which case, it may just work in a few hours.
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Old 06-15-2021, 03:00 PM   #6
Ruin
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Quote:
Originally Posted by Will Beh View Post
I ran the app on an iPhone 8 simulator and did not have a problem.
TJ and Rich also showed me the issues people were having, and it seemed like the app icon also wasn't showing up for you guys. However, the app icon is something that Apple handles.
This leads me to believe it's likely an Apple hardware or App Store issue that causes the game data to not be fully downloaded.
I'll keep digging, and I'll also communicate with Apple developer support. Please be patient though, because they don't tend to be the quickest at responding.
Of course, the issue might just be that Apple hasn't uploaded the data for your particular device to the store server in your country yet. In which case, it may just work in a few hours.

Can you set the iPhone 8 simulator to have available RAM of 1.5GB? The only thing I can think of is my OS takes up 453MB leaving only 1.5GB of available RAM and the App wants to allocate 2GB.
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Old 06-15-2021, 03:07 PM   #7
Bluefarm
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Follow up to Crash

It seems to only ever downloads 511MB if that helps

Last edited by Bluefarm; 06-15-2021 at 03:10 PM.
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Old 06-15-2021, 03:14 PM   #8
Will Beh
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The RAM is probably not the issue because it doesn't really take that much to download. And the app won't ever use a full 1GB of RAM, even when playing 3d games.
I really think it's an issue with the data download from Apple, but I'm still trying to confirm
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Old 06-15-2021, 04:23 PM   #9
Will Beh
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Can you give it another try?
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Old 06-15-2021, 04:30 PM   #10
Ruin
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Quote:
Originally Posted by Will Beh View Post
Can you give it another try?
Still crashing. Rebooted, crashed again. Deleted app and redownloaded, crashed again.

App size reports 511MB in Storage settings but is listed at 524MB on App store.
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Old 06-15-2021, 04:34 PM   #11
Will Beh
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Is the app icon blank for you on your home screen?
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Old 06-15-2021, 04:39 PM   #12
Ruin
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Quote:
Originally Posted by Will Beh View Post
Is the app icon blank for you on your home screen?
The icon displays fine.

On the crash however the app appears hung in the background with the splash displayed. So I have to manually swipe it closed.
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Old 06-15-2021, 04:43 PM   #13
Will Beh
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In your phone's settings, can you allow your device to send us crash logs? Then repeat the issue.
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Old 06-15-2021, 05:04 PM   #14
Bluefarm
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Still crashing

Quote:
Originally Posted by Ruin View Post
Still crashing. Rebooted, crashed again. Deleted app and redownloaded, crashed again.

App size reports 511MB in Storage settings but is listed at 524MB on App store.


Same issue as above
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Old 06-15-2021, 05:09 PM   #15
Ruin
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Originally Posted by Will Beh View Post
In your phone's settings, can you allow your device to send us crash logs? Then repeat the issue.
No logs appear to be generating for todays date.
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Old 06-15-2021, 05:11 PM   #16
Will Beh
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I've contacted Apple Developer support, but in the meantime I can try to take a look at the crash logs. Can you do the following
-Open Settings app.
-Tap Privacy.
-Tap Analytics & Improvements.
-Tap Analytics Data.
-Scroll down to items that start with "OOTP"
-upload the crash log if you see it
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Old 06-15-2021, 05:19 PM   #17
Ruin
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Quote:
Originally Posted by Will Beh View Post
I've contacted Apple Developer support, but in the meantime I can try to take a look at the crash logs. Can you do the following
-Open Settings app.
-Tap Privacy.
-Tap Analytics & Improvements.
-Tap Analytics Data.
-Scroll down to items that start with "OOTP"
-upload the crash log if you see it
I shared analytics data with developers but there is no logs for "OOTP" in the crash logs. The app appears to be hanging on launch so maybe its not generating one?
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Old 06-15-2021, 05:34 PM   #18
Will Beh
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Quote:
Originally Posted by Ruin View Post
I shared analytics data with developers but there is no logs for "OOTP" in the crash logs. The app appears to be hanging on launch so maybe its not generating one?
That's really strange. Yeah it might be because the crash is happening in Apple code (before our code takes over), and the crash logs only get created if it crashes in the app's code.
I guess I'll have to wait until I hear back from Apple tomorrow or the day after. I'll keep you all up to date.
Sorry about this problem
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Old 06-15-2021, 05:41 PM   #19
Bluefarm
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Quote:
Originally Posted by Ruin View Post
Still crashing. Rebooted, crashed again. Deleted app and redownloaded, crashed again.

App size reports 511MB in Storage settings but is listed at 524MB on App store.
Quote:
Originally Posted by Will Beh View Post
That's really strange. Yeah it might be because the crash is happening in Apple code (before our code takes over), and the crash logs only get created if it crashes in the app's code.
I guess I'll have to wait until I hear back from Apple tomorrow or the day after. I'll keep you all up to date.
Sorry about this problem
Sounds good. I checked the logs also have nothing in them. Thanks for the help keep us posted.
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Old 06-15-2021, 06:41 PM   #20
Catchthedamnball
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I'm having a similar problem on iPhone SE, also iOS 14.6. No crash logs.
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