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#1 |
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Bat Boy
Join Date: Jun 2021
Posts: 8
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Every time I attempt to launch OOTP Go it immediately crashes. I am on an iPhone 8 and it says I should be able to run it.
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#2 |
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OOTP Developments
Join Date: May 2020
Location: Canada
Posts: 1,483
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Please see this thread https://forums.ootpdevelopments.com/...d.php?t=329711
Still working on it unfortunately |
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#3 |
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Bat Boy
Join Date: Jul 2021
Posts: 2
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The very same thing happens to me. iPhone 7.
My bug report: [## 10259 ##] App doesn’t open |
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#4 |
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OOTP Developments
Join Date: May 2020
Location: Canada
Posts: 1,483
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Can I please ask that you go through the following instructions to send us the sysdiagnose from your device?
1. Reproduce the issue by restarting your device, then completely redownloading the app, then opening it. Important: Note the date and time you start downloading and then the time you open it and it crashes. Please send us this time (including hour and minute). 2. Trigger a sysdiagnose by simultaneously pressing and releasing both volume buttons + the Side (or Top) button for 1 to 1.5 seconds. Notes: - A screenshot will also be taken when the buttons are pressed and released. - The sysdiagnose is triggered upon button release. - On an iPhone you will feel a short vibration when a sysdiagnose is successfully triggered. (The vibration will not occur on an iPad). 3. Wait 10 minutes for the diagnostic gathering to complete. 4. Sync device with your host computer or AirDrop the file to your Mac computer or download it any way you can. 5. Attach the file listed at the path below under Log Location to this thread. Notes: - It’s very important to note the date and time you reproduced the issue in your report. This information will help the engineering team pinpoint the issue in the log file. - If applicable, please provide the name(s) of the affected app(s) in the report. - Trigger the sysdiagnose as soon as possible after the problem occurs, even if the logs can’t be synced until later. Log Location Go to: Settings.app > Privacy > Analytics > Analytics Data > Locate the sysdiagnose file, then download and attach it to this thread any way you can. One way is to AirDrop it to your Mac. To do this... Scroll down, if necessary, to the point where you see the sysdiagnose with today's date, tap on that file and then tap the box with an arrow in it at the top right. Then choose the Mac device to send it to from the list of devices that appear in the AirDrop area. Once the transfer is complete (this may take several minutes), the file will be located in the /Users/[Your Username]/Downloads folder. The name will be similar to this: “sysdiagnose_YYYY.MM.DD_HH-MM-SS-XX…" Last edited by Will Beh; 07-07-2021 at 10:42 PM. |
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