Whom do I contact for a refund?

Caporegime · 02-25-2021, 12:54 PM

I would like to purchase the game this year through Steam instead of Mindspring. I attempted to request a refund as per the instructions on the refund page but the link to submit a support ticket appears to be dead.

Any help would be greatly appreciated.

Lukas Berger · 02-25-2021, 01:06 PM

Quote:

Originally Posted by Caporegime

I would like to purchase the game this year through Steam instead of Mindspring. I attempted to request a refund as per the instructions on the refund page but the link to submit a support ticket appears to be dead.

Any help would be greatly appreciated.

Hmm, the link to submit a ticket there seems to work for me, so not sure what's going on there

Anyway, for a refund you can just send an email to support@ootpdevelopments.com

That will automatically open a ticket. If you can include your order number, or at very least the email you used when placing the order, that will help us issue the refund faster.

Caporegime · 02-25-2021, 01:13 PM

Quote:

Originally Posted by Lukas Berger

Hmm, the link to submit a ticket there seems to work for me, so not sure what's going on there

Anyway, for a refund you can just send an email to support@ootpdevelopments.com

That will automatically open a ticket. If you can include your order number, or at very least the email you used when placing the order, that will help us issue the refund faster.

Lukas, thanks for the quick reply.

Yeah, I'm getting the dreaded "Sorry, the page you have requested was not found" message when I click the link. It's probably just Firefox being Firefox. Even with Ublock Origin and Privacy Badger disabled there are still some links that never seem to work for me.

Thanks for the help.

Lukas Berger · 02-25-2021, 01:23 PM

Quote:

Originally Posted by Caporegime

Lukas, thanks for the quick reply.

Yeah, I'm getting the dreaded "Sorry, the page you have requested was not found" message when I click the link. It's probably just Firefox being Firefox. Even with Ublock Origin and Privacy Badger disabled there are still some links that never seem to work for me.

Thanks for the help.

Ah, I see the problem. The link in the article is bad, but the one at the bottom of the page is good. I'll fix the one in the article.

gysgtam · 02-25-2021, 11:56 PM

Quote:

Originally Posted by Caporegime

I would like to purchase the game this year through Steam instead of Mindspring. I attempted to request a refund as per the instructions on the refund page but the link to submit a support ticket appears to be dead.

Any help would be greatly appreciated.

Just curious whats the difference?

Caporegime · 02-26-2021, 03:51 AM

Quote:

Originally Posted by gysgtam

Just curious whats the difference?

In terms of the game itself, none. It's mainly to avoid any possible future licensing hassles and to continue the trend of keeping all of my installed PC games in one centralized location.

ArcAngel · 02-27-2021, 10:40 PM

Quote:

Originally Posted by Caporegime

In terms of the game itself, none. It's mainly to avoid any possible future licensing hassles and to continue the trend of keeping all of my installed PC games in one centralized location.

Hate to correct you on this, but the Steam version has replaced "Add-ons Central" with "Steam Workshop" for mods.

Caporegime · 02-28-2021, 03:03 AM

Quote:

Originally Posted by ArcAngel

Hate to correct you on this, but the Steam version has replaced "dd-ons Central" with "Steam Workshop" for mods.

I forgot about that. That's actually a good thing IMO because Add-ons central can be a big mess. It's easier to find the mods the you want in the Steam Workshop.

In addition, I forgot to mention you can get auto-updates for both the game itself and any mods you have installed if you choose. This can be bad thing sometimes when a patch breaks something in the game or renders a beloved mod useless. This is unlikely to happen with OOTP, but I have had this happen with other titles on Steam.

cbbl · 03-05-2021, 04:58 PM

Noob question...

I've always bought the game the old-fashioned way (read: not Steam).

Are there any disadvantages to buying via steam? For example, in ability to modify the game's database files? I'm guessing the game doesn't actually live on your computer (or does it)?

I tend to buy OOTP every few years -- had OOTP20, skipped 21, now its time to pony up again!

rudel.dietrich · 03-05-2021, 05:31 PM

Quote:

Originally Posted by cbbl

Noob question...

I've always bought the game the old-fashioned way (read: not Steam).

Are there any disadvantages to buying via steam? For example, in ability to modify the game's database files? I'm guessing the game doesn't actually live on your computer (or does it)?

I tend to buy OOTP every few years -- had OOTP20, skipped 21, now its time to pony up again!

The game is installed locally on your machine. I do not see any disadvantages. You also get a two hour trial period in which to try games and see if they will work or if you like them.

The OOTP licensing system is also horribly cumbersome and outdated and at the whims on whatever fly by night licensing company these decide to use.
Steam and Valce could conceivably go down, but if that happens, it probably means that the entire gaming industry itself it is mortal danger.

pedersenk · 03-05-2021, 05:54 PM

I find Steam to be a bit of a pain because it has to be running if you open OOTP/any game, which is a bit of a resource hog on underpowered machines like mine.

mitchkenn · 03-05-2021, 08:16 PM

Quote:

Originally Posted by pedersenk

I find Steam to be a bit of a pain because it has to be running if you open OOTP/any game, which is a bit of a resource hog on underpowered machines like mine.

actually, you can run a Steam game without being connected. you just don't get updates and those wonderfully useless achievement points.

if you click on Steam without an internet connection, iyou are given a box with the option to open the game without being connected, or to try again with your interent connection. i've done it more than a few times - sometimes because i forgot to turn on my modem.

jpeters1734 · 03-06-2021, 03:36 AM

Quote:

Originally Posted by mitchkenn

actually, you can run a Steam game without being connected. you just don't get updates and those wonderfully useless achievement points.

if you click on Steam without an internet connection, iyou are given a box with the option to open the game without being connected, or to try again with your interent connection. i've done it more than a few times - sometimes because i forgot to turn on my modem.

He's not talking about steam in offline mode. Steam does seem to pull down slower machines. Steam always wants to launch when you launch a game, also

Syd Thrift · 03-06-2021, 09:59 AM

Quote:

Originally Posted by jpeters1734

He's not talking about steam in offline mode. Steam does seem to pull down slower machines. Steam always wants to launch when you launch a game, also

You should still be able to run the game directly from the .exe. The Long War mod for X-Com 2, for example, depends on this.

lencombs · 03-06-2021, 05:11 PM

If you order from the webshop you can get it 3 days earlier:

(When you pre-order, you will get early access to the final beta version of the game on March 23, 3 days before the official March 26 release date!)

and then add the game to your Steam library.

pedersenk · 03-08-2021, 03:46 PM

Quote:

Originally Posted by mitchkenn

actually, you can run a Steam game without being connected. you just don't get updates and those wonderfully useless achievement points.

if you click on Steam without an internet connection, iyou are given a box with the option to open the game without being connected, or to try again with your interent connection. i've done it more than a few times - sometimes because i forgot to turn on my modem.

I had no idea. Thank you!

AirmenSmith · 03-08-2021, 04:08 PM

Quote:

Originally Posted by lencombs

If you order from the webshop you can get it 3 days earlier:

(When you pre-order, you will get early access to the final beta version of the game on March 23, 3 days before the official March 26 release date!)

and then add the game to your Steam library.

Just a side note that steam achievements, workshop, and time spent on game will not work.

Assos · 03-08-2021, 04:32 PM

Quote:

Originally Posted by AirmenSmith

Just a side note that steam achievements, workshop, and time spent on game will not work.

I went to Steam back on 17. This is the first time back to land based. I do recall there is a way to see time played?

Also, under Steam, you can play without being connected. I do it all the time.

02-25-2021, 12:54 PM	#1
Caporegime All Star Starter Join Date: Mar 2006 Location: The Borough of Kings Posts: 1,714	Whom do I contact for a refund? I would like to purchase the game this year through Steam instead of Mindspring. I attempted to request a refund as per the instructions on the refund page but the link to submit a support ticket appears to be dead. Any help would be greatly appreciated. __________________ "If you don't know where you are going, you'll wind up someplace else." - Lawrence Peter Berra

03-06-2021, 05:11 PM	#15
lencombs All Star Reserve Join Date: Dec 2002 Location: Eureka, Ca Posts: 535	If you order from the webshop you can get it 3 days earlier: (When you pre-order, you will get early access to the final beta version of the game on March 23, 3 days before the official March 26 release date!) and then add the game to your Steam library. __________________ "A passion for statistics is the earmark of a literate people." - Paul Fisher "Baseball isn't statistics. Baseball is (Joe) DiMaggio rounding second." - Jimmy Cannon

03-05-2021, 04:58 PM	#9
cbbl All Star Starter Join Date: Apr 2003 Location: Massachusetts Posts: 1,179	Noob question... I've always bought the game the old-fashioned way (read: not Steam). Are there any disadvantages to buying via steam? For example, in ability to modify the game's database files? I'm guessing the game doesn't actually live on your computer (or does it)? I tend to buy OOTP every few years -- had OOTP20, skipped 21, now its time to pony up again!

03-05-2021, 05:54 PM	#11
pedersenk Minors (Double A) Join Date: Jan 2006 Posts: 120	I find Steam to be a bit of a pain because it has to be running if you open OOTP/any game, which is a bit of a resource hog on underpowered machines like mine.