elicense = useless

Malignant · 04-17-2007, 12:09 AM

I've used their elicense form 3 times now in the past week without a single response about my problem..

Curtis · 04-17-2007, 03:23 AM

Have you checked your junk or spam drawer?

Oxydizer · 04-17-2007, 07:38 AM

Quote:

Originally Posted by Malignant

I've used their elicense form 3 times now in the past week without a single response about my problem..

In the past I have had the same kind of experience with e-License. I gave up emailing them, instead, I pick up the phone and call them.

billethius · 04-17-2007, 11:15 AM

That's really odd. I wonder if they have a few separate people who handle support issues, as I've contacted them twice and received a reply within a few hours both times.

andymac · 04-17-2007, 11:25 AM

Quote:

Originally Posted by billethius

That's really odd. I wonder if they have a few separate people who handle support issues, as I've contacted them twice and received a reply within a few hours both times.

I also have never had a problem and I have emailed at least twice and received responses in less than 24 hours each time.

Oxydizer · 04-17-2007, 11:49 AM

The first time I contacted e-license, it took two weeks to get a reply. the second time I never got a reply, thats when I started to just call them.

pearune · 04-17-2007, 11:52 AM

I had lost my licenses to v6 and 6.5 with no information but my name and pertinent information, of which excluded my former credit card number. I emailed support at around midnight and received both id's by 6:30AM the next day.

In the last 7 years (FOF2k1), I haven't one complaint. Now Digital River was a whole different animal.

Malignant · 04-17-2007, 08:40 PM

Quote:

Originally Posted by Curtis

Have you checked your junk or spam drawer?

Yes and they send an automated response anyway so I don't think thats the problem.

Marc Duffy · 04-19-2007, 10:27 AM

If anyone is unhappy with Elicense and not getting a response - please PM / email me. I will either try to fix the problem myself or escalate it to the right person at Elicense for you.

battists · 04-30-2007, 12:04 AM

Guys,

Since there haven't been any further posts here, I'm going to close this issue. Obviously, this doesn't necessarily mean you have resolved your issue with e-License, but Marc has placed his offer out there. If you are still having issues, please contact Marc directly.

Thanks,

Steve

04-17-2007, 12:09 AM	#1
Malignant Minors (Rookie Ball) Join Date: Jul 2002 Posts: 33	elicense = useless I've used their elicense form 3 times now in the past week without a single response about my problem.. __________________ Just because you're paranoid, don't mean they're not after you.

04-17-2007, 03:23 AM	#2
Curtis Hall Of Famer Join Date: Jul 2006 Location: Watertown, New York Posts: 4,567	Have you checked your junk or spam drawer?

04-17-2007, 11:15 AM	#4
billethius All Star Reserve Join Date: Apr 2004 Posts: 822	That's really odd. I wonder if they have a few separate people who handle support issues, as I've contacted them twice and received a reply within a few hours both times.

04-17-2007, 11:49 AM	#6
Oxydizer All Star Reserve Join Date: Jan 2007 Location: San Francisco, Ca Posts: 586	The first time I contacted e-license, it took two weeks to get a reply. the second time I never got a reply, thats when I started to just call them.

04-17-2007, 11:52 AM	#7
pearune Bat Boy Join Date: Apr 2007 Location: Pala, California Posts: 3	I had lost my licenses to v6 and 6.5 with no information but my name and pertinent information, of which excluded my former credit card number. I emailed support at around midnight and received both id's by 6:30AM the next day. In the last 7 years (FOF2k1), I haven't one complaint. Now Digital River was a whole different animal.

04-19-2007, 10:27 AM	#9
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	If anyone is unhappy with Elicense and not getting a response - please PM / email me. I will either try to fix the problem myself or escalate it to the right person at Elicense for you.

04-30-2007, 12:04 AM	#10
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Guys, Since there haven't been any further posts here, I'm going to close this issue. Obviously, this doesn't necessarily mean you have resolved your issue with e-License, but Marc has placed his offer out there. If you are still having issues, please contact Marc directly. Thanks, Steve