eLicense & reformatting experiences?

MiddleGA · 04-11-2002, 04:56 PM

Just wondering about user experiences in the following situation.

eLicensed OOTP4. Unrecoverable crash 2 days later led to reformatting HD w/out a chance to unlicense.

No problem, I didn't anticipate using the game on any other comps, so I reinstall & use license #2. Less than 12 hours later, same unrecoverable crash & now I'm facing another reformat. And being down to one usable license left, with no idea whether I've suffered two random events or if there's another fatal crash in my immediate future.

I've gathered that the number of licenses remaining can be adjusted by ViaTech in cases like this, but I haven't read much about how difficult/easy that is to accomplish for the user. Do I just email them & explain the details? Are they understanding about these cases or difficult to convince? Or ???

Just lookin' for some idea of what to expect,
Jon

Killebrew · 04-11-2002, 06:25 PM

Yes they are very understanding and have good rep, here is the contact info...

Viatech eLicense support team:
Costumer support for eLicense problems like lost order IDs or lost licenses
support@elicense.com
Phone: 866-723-3376
(between 9am and 5pm EST)

Steve Kuffrey · 04-11-2002, 06:25 PM

Jon,

I think that a simple phone call is all that it has taken most folks to recover the licenses.

MizzouRah · 04-11-2002, 06:32 PM

I speak from experience. I called Viatech and the lady on the phone went 'above and beyond' her duty and had me up and running within 5 mins.

Todd

wulfman75 · 04-11-2002, 06:37 PM

I sent them an email since my problem happened after office hours and first thing in the morning I got a response saying all 3 licenses had been activated.

Dargone · 04-11-2002, 06:53 PM

I also have had great experiences with Viatech. They were courteous and efficent

MiddleGA · 04-12-2002, 05:25 PM

FWIW,
I posted this and then the board went haywire before I could see the replies.

With my heart in my throat with nervousness, I called 'em.

As I posted elsewhere (trying to give credit where its due) they answered on the 2nd ring, took only 2-3 minutes to have a promise of restoring my licenses.

I came away both pleased & impressed with ViaTech's handling of customer service.

Jon

Malleus Dei · 04-13-2002, 05:56 AM

Jon:

They are indeed surprisingly good.

I got a new computer and went to migrate the game, and the elicense would not uninstall no matter what I or anyone else did. I called their tech support and there was no problem at all taking care of things - they were even friendly!

If you remember back in the day, I was dead set against starting to use elicenses because of the unknowns and the risk. Well, elicenses have proven to be simple, effective, and easy to use and maintain and the Viatech people have proven to be easy to work with. This was one innovation that worked well.

Good to see that you are still playing the game.

04-11-2002, 04:56 PM	#1
MiddleGA Minors (Single A) Join Date: Apr 2002 Posts: 77	eLicense & reformatting experiences? Just wondering about user experiences in the following situation. eLicensed OOTP4. Unrecoverable crash 2 days later led to reformatting HD w/out a chance to unlicense. No problem, I didn't anticipate using the game on any other comps, so I reinstall & use license #2. Less than 12 hours later, same unrecoverable crash & now I'm facing another reformat. And being down to one usable license left, with no idea whether I've suffered two random events or if there's another fatal crash in my immediate future. I've gathered that the number of licenses remaining can be adjusted by ViaTech in cases like this, but I haven't read much about how difficult/easy that is to accomplish for the user. Do I just email them & explain the details? Are they understanding about these cases or difficult to convince? Or ??? Just lookin' for some idea of what to expect, Jon

04-11-2002, 06:25 PM	#3
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 17,036	Jon, I think that a simple phone call is all that it has taken most folks to recover the licenses. __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ *DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays Epicenter Baseball League - Astros 2014 The CBL Rewind - Phillies '95

04-11-2002, 06:53 PM	#6
Dargone Hall Of Famer Join Date: Feb 2002 Location: Interwebs Posts: 2,862	I also have had great experiences with Viatech. They were courteous and efficent __________________ I was never one to patiently pick up broken fragments and glue them together again and tell myself that the mended whole was as good as new. What is broken is broken -- and I'd rather remember it as it was at its best than mend it and see the broken places as long as I lived.-Margaret Mitchell

04-11-2002, 06:25 PM	#2
Killebrew Hall Of Famer Join Date: Dec 2001 Posts: 3,326	Yes they are very understanding and have good rep, here is the contact info... Viatech eLicense support team: Costumer support for eLicense problems like lost order IDs or lost licenses support@elicense.com Phone: 866-723-3376 (between 9am and 5pm EST) __________________ FOBL Capital City Metropolitans CDL Minnesota Twins

04-11-2002, 06:32 PM	#4
MizzouRah Hall Of Famer Join Date: Dec 2001 Location: Troy, Mo Posts: 6,266	I speak from experience. I called Viatech and the lady on the phone went 'above and beyond' her duty and had me up and running within 5 mins. Todd

04-11-2002, 06:37 PM	#5
wulfman75 Bat Boy Join Date: Mar 2002 Posts: 10	I sent them an email since my problem happened after office hours and first thing in the morning I got a response saying all 3 licenses had been activated.

04-12-2002, 05:25 PM	#7
MiddleGA Minors (Single A) Join Date: Apr 2002 Posts: 77	FWIW, I posted this and then the board went haywire before I could see the replies. With my heart in my throat with nervousness, I called 'em. As I posted elsewhere (trying to give credit where its due) they answered on the 2nd ring, took only 2-3 minutes to have a promise of restoring my licenses. I came away both pleased & impressed with ViaTech's handling of customer service. Jon