hard drive crash

wileecoyote128 · 04-30-2002, 09:39 AM

Hard drive crashed!!!!! License is gone!!!!! emailed viatech to get my license number. Does anyone know the turnaround time for a response from them??? I am only asking this because I am not sure if my email is working correctly.

Thanks for the help!!!!!!

Paul Stairs

Henry · 04-30-2002, 09:54 AM

You still have two other licenses unless you've used them....

Scott Vibert · 04-30-2002, 10:00 AM

If you used an email service like hotmail or aol or yahoo or something and left the email with your order ID on the server, you can get your order ID from that email, if you stored all your ID's on the hard drive well and you lost the entire contents of your hard disk you will have to wait for Via Tech.

You might have better success calling them, not sure what the turn around time with email is... but they are pretty helpful about restoring liscences and issues of that nature. Just make sure you can prove purchase (either with the receipt / order ID or by having the credit card you bought the game with ready, so they can search their database and see that they really did charge a card by that number).

Hope this helps.

MiddleGA · 05-01-2002, 07:00 PM

<blockquote>quote:<hr />Originally posted by ScottVib:
You might have better success calling them, not sure what the turn around time with email is... but they are pretty helpful about restoring liscences and issues of that nature. Just make sure you can prove purchase (either with the receipt / order ID or by having the credit card you bought the game with ready, so they can search their database and see that they really did charge a card by that number).
<hr /></blockquote>Like Scott, I can't comment about their email turnaround, but from personal experience, I can say their telephone response is downright unbelievable.

They answered on the 2nd ring, with a live human being no less, and had my license count restored in less than 15 minutes. Easily one of the best customer service experiences I've had with any industry, much less computer related.

A former elicensing skeptic giving credit where due,
Jon

04-30-2002, 09:39 AM	#1
wileecoyote128 Minors (Rookie Ball) Join Date: Jan 2002 Location: Kentucky Posts: 31	hard drive crash Hard drive crashed!!!!! License is gone!!!!! emailed viatech to get my license number. Does anyone know the turnaround time for a response from them??? I am only asking this because I am not sure if my email is working correctly. Thanks for the help!!!!!! Paul Stairs

05-01-2002, 07:00 PM	#4
MiddleGA Minors (Single A) Join Date: Apr 2002 Posts: 77	</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by ScottVib: <strong>You might have better success calling them, not sure what the turn around time with email is... but they are pretty helpful about restoring liscences and issues of that nature. Just make sure you can prove purchase (either with the receipt / order ID or by having the credit card you bought the game with ready, so they can search their database and see that they really did charge a card by that number). </strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">Like Scott, I can't comment about their email turnaround, but from personal experience, I can say their telephone response is downright unbelievable. They answered on the 2nd ring, with a live human being no less, and had my license count restored in less than 15 minutes. Easily one of the best customer service experiences I've had with any industry, much less computer related. A former elicensing skeptic giving credit where due, Jon

04-30-2002, 09:54 AM	#2
Henry Hall of Fame Join Date: Dec 2001 Posts: 6,498	You still have two other licenses unless you've used them....

04-30-2002, 10:00 AM	#3
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 8,249	If you used an email service like hotmail or aol or yahoo or something and left the email with your order ID on the server, you can get your order ID from that email, if you stored all your ID's on the hard drive well and you lost the entire contents of your hard disk you will have to wait for Via Tech. You might have better success calling them, not sure what the turn around time with email is... but they are pretty helpful about restoring liscences and issues of that nature. Just make sure you can prove purchase (either with the receipt / order ID or by having the credit card you bought the game with ready, so they can search their database and see that they really did charge a card by that number). Hope this helps.