Still needing more help.....

phillyphil · 05-23-2002, 06:48 PM

Hello,

I'm still having trouble trying to reinstall and run OOTP4. (Please refer to the post titled "Help!") My last post there is below. Any help will be greatly appreciated!!!

'Thanks for the help so far..... I'm still not doing something right. I went into the control panel, then into eLicence control, and right clicked on the OOTP icon. It says that the product is licensed. However, I still get the same error message- and I cannot run the game. If anybody can help some more, please let me know. Thanks again!'

Steve Kuffrey · 05-23-2002, 06:56 PM

Have you tried contacting <a href="http://www.elicense.com/usersupport/el_faq.htm" target="_blank">Via-Tech or their web site?</a>

phillyphil · 05-24-2002, 05:42 PM

Yes, I contacted the support e-mail, and they asked a few questions, but I haven't heard back from them yet...

Killebrew · 05-24-2002, 05:55 PM

Hi Phil, I don't think you've actually mentioned yet what the error message was - that would help a lot. In the meantime I'll copy what I replied in that other post you joined in:

If you have already bought the game but have lost your licenses you will need to contact eLicense and they can trace the purchase through your credit card.

eLicense support: Viatech eLicense support team
Costumer support for eLicense problems like lost order IDs or lost licenses: support@elicense.com
Phone: 866-723-3376
(between 9am and 5pm EST)

If you have never licensed the game: The license screens should come up when you attempt to play the game, I don't remember much about them because they are pretty simple and user friendly (Step by step guide here: <a href="http://www.ootp4.com/installation.shtml" target="_blank"> <a href="http://www.ootp4.com/installation.shtml</a>." target="_blank">http://www.ootp4.com/installation.shtml[/url].</a>

Related eLicense links:
<a href="http://www.ootp4.com/elicense.shtml" target="_blank">http://www.ootp4.com/elicense.shtml</a>
<a href="http://www.elicense.com/UserSupport" target="_blank">http://www.elicense.com/UserSupport</a>

Seriously, check all this info out - that is a lot of info to comb through but I think the info covers most situations. There is a phone number to call as well. If you have checked through it all and it does not solve your problem then please let us know the details of the problem and your OS, what net connection you have etc..

05-23-2002, 06:48 PM	#1
phillyphil Bat Boy Join Date: Apr 2002 Location: USA Posts: 19	Still needing more help..... Hello, I'm still having trouble trying to reinstall and run OOTP4. (Please refer to the post titled "Help!") My last post there is below. Any help will be greatly appreciated!!! 'Thanks for the help so far..... I'm still not doing something right. I went into the control panel, then into eLicence control, and right clicked on the OOTP icon. It says that the product is licensed. However, I still get the same error message- and I cannot run the game. If anybody can help some more, please let me know. Thanks again!'

05-23-2002, 06:56 PM	#2
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 17,036	Have you tried contacting <a href="http://www.elicense.com/usersupport/el_faq.htm" target="_blank">Via-Tech or their web site?</a> __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ *DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays Epicenter Baseball League - Astros 2014 The CBL Rewind - Phillies '95

05-24-2002, 05:55 PM	#4
Killebrew Hall Of Famer Join Date: Dec 2001 Posts: 3,326	Hi Phil, I don't think you've actually mentioned yet what the error message was - that would help a lot. In the meantime I'll copy what I replied in that other post you joined in: If you have already bought the game but have lost your licenses you will need to contact eLicense and they can trace the purchase through your credit card. eLicense support: Viatech eLicense support team Costumer support for eLicense problems like lost order IDs or lost licenses: support@elicense.com Phone: 866-723-3376 (between 9am and 5pm EST) If you have never licensed the game: The license screens should come up when you attempt to play the game, I don't remember much about them because they are pretty simple and user friendly (Step by step guide here: <a href="http://www.ootp4.com/installation.shtml" target="_blank"> <a href="http://www.ootp4.com/installation.shtml</a>." target="_blank">http://www.ootp4.com/installation.shtml[/url].</a> Related eLicense links: <a href="http://www.ootp4.com/elicense.shtml" target="_blank">http://www.ootp4.com/elicense.shtml</a> <a href="http://www.elicense.com/UserSupport" target="_blank">http://www.elicense.com/UserSupport</a> Seriously, check all this info out - that is a lot of info to comb through but I think the info covers most situations. There is a phone number to call as well. If you have checked through it all and it does not solve your problem then please let us know the details of the problem and your OS, what net connection you have etc.. __________________ FOBL Capital City Metropolitans CDL Minnesota Twins

05-24-2002, 05:42 PM	#3
phillyphil Bat Boy Join Date: Apr 2002 Location: USA Posts: 19	Yes, I contacted the support e-mail, and they asked a few questions, but I haven't heard back from them yet...