Error 12004 - Check System Clock

Cusefan95 · 04-20-2002, 06:04 PM

I am trying to purchase the game, but I am receiving this error:

Price Lookup Failed!

Retrieving Current Prices failed with Error 12004.

Error in Retrieving Price - [12004] Request date is invalid. Check your system clock. Processing Terminated.

Please advise.

Scott Vibert · 04-20-2002, 06:12 PM

Sounds like something with the E-Liscence.. can you get it if you don't "get current price"?

Otherwise you might have to wait and contact Via Tech (the e-liscence people) to get it going.

Cusefan95 · 04-20-2002, 06:15 PM

No, this happens after I hit purchase.....I can tell it is trying to connect to the internet, and then I see that it says connection OK, and then after another second or two, this message comes up.

I tried ignoring it and going through the process and entered my CC info, etc...

Then when I submitted the purchase, it did it again.

How would I contact Via-Tech. Do they have 24 hour service?

Scott Vibert · 04-20-2002, 07:20 PM

eLicense support: Viatech eLicense support team

Costumer support for eLicense problems like lost order IDs or lost licenses
support@elicense.com
Phone: 866-723-3376

(between 9am and 5pm EST)

No 24 hour service to my knowledge.

Here is the E-Liscence Support FAQ:

<a href="http://www.elicense.com/usersupport/el_faq.htm" target="_blank">http://www.elicense.com/usersupport/el_faq.htm</a>

statfreak · 04-20-2002, 07:37 PM

I had the same problem. I corrected my date to be the current date, and everything worked great.

Double click on the time in the lower right hand corner of your screen and verify your date is set to today's date.

In my case, I had reformatted and accidently set the date to the year 2028.

Hope this helps.

04-20-2002, 06:04 PM	#1
Cusefan95 Minors (Double A) Join Date: Jan 2002 Location: Manchester, CT Posts: 109	Error 12004 - Check System Clock I am trying to purchase the game, but I am receiving this error: Price Lookup Failed! Retrieving Current Prices failed with Error 12004. Error in Retrieving Price - [12004] Request date is invalid. Check your system clock. Processing Terminated. Please advise. __________________ 81-78 2003 NCAA Division 1-A Men's Basketball Champions

04-20-2002, 06:15 PM	#3
Cusefan95 Minors (Double A) Join Date: Jan 2002 Location: Manchester, CT Posts: 109	No, this happens after I hit purchase.....I can tell it is trying to connect to the internet, and then I see that it says connection OK, and then after another second or two, this message comes up. I tried ignoring it and going through the process and entered my CC info, etc... Then when I submitted the purchase, it did it again. How would I contact Via-Tech. Do they have 24 hour service? __________________ 81-78 2003 NCAA Division 1-A Men's Basketball Champions

04-20-2002, 07:37 PM	#5
statfreak Hall Of Famer Join Date: Dec 2001 Location: Milwaukee, WI Posts: 2,434	I had the same problem. I corrected my date to be the current date, and everything worked great. Double click on the time in the lower right hand corner of your screen and verify your date is set to today's date. In my case, I had reformatted and accidently set the date to the year 2028. Hope this helps. __________________ Roll out the barrel!

04-20-2002, 06:12 PM	#2
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 8,268	Sounds like something with the E-Liscence.. can you get it if you don't "get current price"? Otherwise you might have to wait and contact Via Tech (the e-liscence people) to get it going.

04-20-2002, 07:20 PM	#4
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 8,268	eLicense support: Viatech eLicense support team Costumer support for eLicense problems like lost order IDs or lost licenses support@elicense.com Phone: 866-723-3376 (between 9am and 5pm EST) No 24 hour service to my knowledge. Here is the E-Liscence Support FAQ: <a href="http://www.elicense.com/usersupport/el_faq.htm" target="_blank">http://www.elicense.com/usersupport/el_faq.htm</a>