Can't complete purchase of 5.14 at $19.95

Argicee · 11-15-2003, 01:19 PM

With the price reduction, thought I'd take the dive and give 5.14 a try. However, when I click the "complete purchase" button, I get the following message:

Your credit card could not be processed
Credit card failed with err = 20
Database transaction error. Transaction was rolled back before purchase.

Any ideas why this happening?

Henry · 11-15-2003, 01:59 PM

You should probably call eLicense.

GR8Madmax · 11-15-2003, 02:31 PM

I was able license my demo a few minutes ago. So, it should be working.

dutchdude · 11-16-2003, 09:40 AM

same problem here

Steve Kuffrey · 11-16-2003, 09:57 AM

http://www.ootpdevelopments.com/boar...threadid=15573

dutchdude · 11-16-2003, 10:36 AM

Steve,
Thanks, already have a ticket at eLicense, but I was hoping for a quicker solution here :-)

groet,
DutchDude

Argicee · 11-16-2003, 10:47 AM

I've called elicense and sent them an e-mail. Got voice mail by telephone, and haven't heard anything from the e-mail. However, I don't think this is an e-license problem. I think it is a purchasing problem. I can't purchase the product online (see error message in initial post). Thanks to anyone who may have other thoughts.

Steve Kuffrey · 11-16-2003, 12:48 PM

My only idea is that you need their help since the "code" you list isn't in their "support" area on their site. I'm sorry for the problem however.

Argicee · 11-16-2003, 12:53 PM

Thanks for the reply, Steve. I hope to hear from the elicense folks tomorrow (Monday).

Argicee · 11-17-2003, 10:58 AM

Just called the nice people at Via-Tech. Though they did not know why I was having the purchasing problem, they sent me an ID number to my home e-mail account, and charged my credit card directly. Very easy, very cordial. Hope it all works when I get home from work tonight. Thanks for the input Henry and Steve. Dutchdude - if you're still having the problem, call Via-Tech.

origamirazor · 11-19-2003, 09:55 AM

I just called Via-Tech and they still don't know what that error code is or what causes it. But they were able to do the transaction and give me the order number over the phone.

11-15-2003, 01:19 PM	#1
Argicee Minors (Rookie Ball) Join Date: Apr 2002 Posts: 26	Can't complete purchase of 5.14 at $19.95 With the price reduction, thought I'd take the dive and give 5.14 a try. However, when I click the "complete purchase" button, I get the following message: Your credit card could not be processed Credit card failed with err = 20 Database transaction error. Transaction was rolled back before purchase. Any ideas why this happening?

11-16-2003, 09:57 AM	#5
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 17,036	http://www.ootpdevelopments.com/boar...threadid=15573 __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ *DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays Epicenter Baseball League - Astros 2014 The CBL Rewind - Phillies '95

11-16-2003, 12:48 PM	#8
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 17,036	My only idea is that you need their help since the "code" you list isn't in their "support" area on their site. I'm sorry for the problem however. __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ *DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays Epicenter Baseball League - Astros 2014 The CBL Rewind - Phillies '95

11-15-2003, 01:59 PM	#2
Henry Hall of Fame Join Date: Dec 2001 Posts: 6,498	You should probably call eLicense.

11-15-2003, 02:31 PM	#3
GR8Madmax Minors (Single A) Join Date: Dec 2001 Location: Chicago, IL Posts: 94	I was able license my demo a few minutes ago. So, it should be working.

11-16-2003, 09:40 AM	#4
dutchdude Bat Boy Join Date: Dec 2001 Location: Den Haag, The Netherlands Posts: 7	same problem here

11-16-2003, 10:36 AM	#6
dutchdude Bat Boy Join Date: Dec 2001 Location: Den Haag, The Netherlands Posts: 7	Steve, Thanks, already have a ticket at eLicense, but I was hoping for a quicker solution here :-) groet, DutchDude

11-16-2003, 10:47 AM	#7
Argicee Minors (Rookie Ball) Join Date: Apr 2002 Posts: 26	I've called elicense and sent them an e-mail. Got voice mail by telephone, and haven't heard anything from the e-mail. However, I don't think this is an e-license problem. I think it is a purchasing problem. I can't purchase the product online (see error message in initial post). Thanks to anyone who may have other thoughts.

11-16-2003, 12:53 PM	#9
Argicee Minors (Rookie Ball) Join Date: Apr 2002 Posts: 26	Thanks for the reply, Steve. I hope to hear from the elicense folks tomorrow (Monday).

11-17-2003, 10:58 AM	#10
Argicee Minors (Rookie Ball) Join Date: Apr 2002 Posts: 26	Just called the nice people at Via-Tech. Though they did not know why I was having the purchasing problem, they sent me an ID number to my home e-mail account, and charged my credit card directly. Very easy, very cordial. Hope it all works when I get home from work tonight. Thanks for the input Henry and Steve. Dutchdude - if you're still having the problem, call Via-Tech.

11-19-2003, 09:55 AM	#11
origamirazor Minors (Single A) Join Date: Dec 2001 Posts: 70	I just called Via-Tech and they still don't know what that error code is or what causes it. But they were able to do the transaction and give me the order number over the phone.