I Was Ripped Off!!!

rmilin11 · 07-02-2003, 06:02 PM

when i paid 30 dollars for this game they said they would email me a number so i could have it to open the game. when i paid my money and gave them my email address they never botherd to send me the number. i never got anything as far as a reciet that i even made a purchase. this didnt bother me at first because i was able to open the game but now when i try to open the game it says i need the number if i already purchesed the game. so now i really need this number and i was told its not there problem. can you imagine that i pay 30 dollars am charged on my credit card i cant play the game they never sent me the number or anything but im suppose to pay the 30 dollars. if theres anybody out there that can help me out i would appreciate it. i am getting no help at all from the people who are selling this game.i would pay the 30 dollars if i could play the game for some reason the people who sell the game cant figure that out. what shows even further stupidity on their part is that my credit card company has told me that i dont have to pay for the game since they cant send me my number. they think that i should contact the company that handles their billing and i should figure out who to write just to get a number i should of been sent in the first place.when i first got this game i was really turned off by lack of instructions and any help. the people who sell and service this game are really terrible at what they do. it now has been 3 days since i got ripped off and they have given me no help at all.

Crapshoot · 07-02-2003, 06:05 PM

OKay kid, calm down- did you buy it from OOTP.com or did you buy it off some scum on ebay who took you for a ride ? if its the second, your best recourse is to email ebay and tell them about it, or to email whoever is in charge - if it was a private transaction, I don't know if anyone can do much.

Bohica · 07-02-2003, 06:17 PM

You should get all your info straight prior to posting on these boards. The OOTP gang is outstanding at what they do. So please if you want help dont go on these boards and start bashing the creaters and developers of the Game...OK?

Steve Kuffrey · 07-02-2003, 06:22 PM

Check your PM.

sixto · 07-02-2003, 06:22 PM

Which came first: the lousy customer service representative or the flailing unhelpable customer?

{edit: this is a general question, and has nothing to do with .400, who to my knowledge provide quality customer service. also for what it's worth my one dealing with viatech was flawless.}

Scott Vibert · 07-02-2003, 06:25 PM

Quote:

Originally posted by sixto
Which came first: the lousy customer service representative or the flailing unhelpable customer?

I don't know this was my reply:

Do you still have the eLicense Control button under your Control Panel? If so there should be an OOTP5 icon in the eLicense Control folder. If you right-click on the icon there should be a product recipt selection on the menu. Your order ID is on the product receipt.

The receipt would have been emailed to you automatically upon the completion of your purchase. Our sales are handled by our distributor, Via Tech (the eLicense people), so contacting Via Tech ( at support@eLicense.com ) is the only way you can get your receipt.txt resent to your email account. They should have no problems validating your purchase and resending you the receipt, they should also be able to confirm or correct the email address that may have resulted in the email being sent to the wrong address (resulting in your not having received it).

We do not process any of the orders ourselves, our distributor does all of that for us and as a result we don't have the information available to be able to resend it to you, in this situation you will have to contact Via Tech ( support@elicense.com ) to get your receipt resent to you, if you can't find it under eLicense control.

Hope this helps.

holyroller · 07-02-2003, 06:29 PM

Quote:

Originally posted by sixto
Which came first: the lousy customer service representative or the flailing unhelpable customer?

sixto · 07-02-2003, 06:30 PM

I guess what I meant by my previous post was that there seems to be a correlation between customers who can't spell or make paragraph breaks, and customers who feel they get "ripped off" or receive bad service.

Sounds like a masters thesis waiting to happen.

Steve Kuffrey · 07-02-2003, 06:32 PM

Quote:

Originally posted by sixto
I guess what I meant by my previous post was that there seems to be a correlation between customers who can't spell or make paragraph breaks, and customers who feel they get "ripped off" or receive bad service.

Sounds like a masters thesis waiting to happen.

Very interesting....

rmilin11 · 07-02-2003, 06:52 PM

here is my email address rmilin11@yahoo.com please email me the number i need to open the game if you cant do that then as far as im concernd i never purchased the game because without the number the game wont open and my credit card company will stand behind me.

Scott Vibert · 07-02-2003, 06:57 PM

Quote:

Originally posted by rmilin11
here is my email address rmilin11@yahoo.com please email me the number i need to open the game if you cant do that then as far as im concernd i never purchased the game because without the number the game wont open and my credit card company will stand behind me.

Do you still have the eLicense Control button under your Control Panel? If so there should be an OOTP5 icon in the eLicense Control folder. If you right-click on the icon there should be a product recipt selection on the menu. Your order ID is on the product receipt.

The receipt would have been emailed to you automatically upon the completion of your purchase. Our sales are handled by our distributor, Via Tech (the eLicense people), so contacting Via Tech ( at support@eLicense.com ) is the only way you can get your receipt.txt resent to your email account. They should have no problems validating your purchase and resending you the receipt, they should also be able to confirm or correct the email address that may have resulted in the email being sent to the wrong address (resulting in your not having received it).

We do not process any of the orders ourselves, our distributor does all of that for us and as a result we don't have the information available to be able to resend it to you, in this situation you will have to contact Via Tech ( support@elicense.com ) to get your receipt resent to you, if you can't find it under eLicense control.

Hope this helps.

Steve Kuffrey · 07-02-2003, 06:57 PM

Look, I have emailed you, PM'ed you several times.......NO ONE is trying to rip you off. I do not have access to the numbers, I don't know of ANY customers that they have failed to send the ID numbers to IF provided with a working email addy. You need to contact Via-Tech, here is their contact info:

eLicense support: Viatech eLicense support team

Customer support for eLicense problems like lost order IDs or lost licenses
support@elicense.com
Phone: 866-723-3376

(between 9am and 5pm EST)

http://www.elicense.com

I'll repeat, THEY are the only ones that can give you the info. I cannot. If you contact them they will send you the info, provided the game has been properly purchased.

Falcon52 · 07-02-2003, 06:58 PM

*cough*scam*cough*

edit: this is directed at rimilin's attempt at a free game, not .400

sporr · 07-02-2003, 07:02 PM

Quote:

Originally posted by rmilin11
when i first got this game i was really turned off by lack of instructions and any help. the people who sell and service this game are really terrible at what they do. it now has been 3 days since i got ripped off and they have given me no help at all.

Given no help at all?

yeah that sounds like this community all right.

andymac · 07-02-2003, 07:03 PM

scam or troll, my guess is troll

Eckstein 4 Prez · 07-02-2003, 07:04 PM

This has got to be some kid looking for someone dumb enough to give him a free ID.....

Nice try, kid.

Draft Dodger · 07-02-2003, 07:24 PM

I would like my dinner delivered now please.
thanks.

rmilin11 · 07-02-2003, 07:30 PM

also to the guy who thinks i bought this off of ebay the answer is no. i purchased the game directly from the web site. my credit card company says as long as they wont send me the number to open the game i donot have to pay the charge so i really dont feel ripped off. i guess im disapionted that i wanted to get this game but not be able to. its too bad that the people who sell the game cant fix a problem without having to blame another party. the company that handles their billing obviosly isnt doing their job since they never sent me my reciet. i dont believe there is anyone with such a number there must of been some srew up either way im not paying without the number. if they want to get paid then just email me or my credit card company the number and ill have no choice but to pay but as long as you cant get me my number then i dont have to pay which is only fair since i cant play the game and the whole ideal of buying the game is to be able to open it. when you purchase the game they tell you to put down your email address and they will send you a number to use to open the game if you ever should need it. well they never sent me this number and i do need it and so far it looks like nobody can really or wants to help me. the people who sell the game just keep telling me that its not there responibility to get me this number well then its not mine to pay for it either.

rmilin11 · 07-02-2003, 07:32 PM

im not looking for a free id i really bought the game. i purchesed it on sunday my email is rmilin11@yahoo.com i used a visa credit card. im sure that it will show up on my bill.

Scott Vibert · 07-02-2003, 07:33 PM

You still haven't answered my question yet:

Do you still have the eLicense Control button under your Control Panel? If so there should be an OOTP5 icon in the eLicense Control folder. If you right-click on the icon there should be a product recipt selection on the menu. Your order ID is on the product receipt.

07-02-2003, 06:02 PM	#1
rmilin11 Minors (Rookie Ball) Join Date: Jul 2003 Posts: 27	I Was Ripped Off!!! when i paid 30 dollars for this game they said they would email me a number so i could have it to open the game. when i paid my money and gave them my email address they never botherd to send me the number. i never got anything as far as a reciet that i even made a purchase. this didnt bother me at first because i was able to open the game but now when i try to open the game it says i need the number if i already purchesed the game. so now i really need this number and i was told its not there problem. can you imagine that i pay 30 dollars am charged on my credit card i cant play the game they never sent me the number or anything but im suppose to pay the 30 dollars. if theres anybody out there that can help me out i would appreciate it. i am getting no help at all from the people who are selling this game.i would pay the 30 dollars if i could play the game for some reason the people who sell the game cant figure that out. what shows even further stupidity on their part is that my credit card company has told me that i dont have to pay for the game since they cant send me my number. they think that i should contact the company that handles their billing and i should figure out who to write just to get a number i should of been sent in the first place.when i first got this game i was really turned off by lack of instructions and any help. the people who sell and service this game are really terrible at what they do. it now has been 3 days since i got ripped off and they have given me no help at all.

07-02-2003, 06:05 PM	#2
Crapshoot Hall Of Famer Join Date: Feb 2002 Location: watching: DArwin's missing link in action Posts: 3,112	OKay kid, calm down- did you buy it from OOTP.com or did you buy it off some scum on ebay who took you for a ride ? if its the second, your best recourse is to email ebay and tell them about it, or to email whoever is in charge - if it was a private transaction, I don't know if anyone can do much. __________________ Senior Senor Member of the OOTP Boards Pittsburgh Playmates- OTBL

07-02-2003, 06:17 PM	#3
Bohica Minors (Triple A) Join Date: Mar 2002 Location: Fort Wayne, IN Posts: 226	You should get all your info straight prior to posting on these boards. The OOTP gang is outstanding at what they do. So please if you want help dont go on these boards and start bashing the creaters and developers of the Game...OK? __________________ "I cant say it enough, if you swing the bat you can be dangerous" Joe Nuxhall

07-02-2003, 06:22 PM	#4
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 17,023	Check your PM. __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ *DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays Epicenter Baseball League - Astros 2014 The CBL Rewind - Phillies '95

07-02-2003, 06:22 PM	#5
sixto Hall Of Famer Join Date: Jul 2002 Posts: 2,262	Which came first: the lousy customer service representative or the flailing unhelpable customer? {edit: this is a general question, and has nothing to do with .400, who to my knowledge provide quality customer service. also for what it's worth my one dealing with viatech was flawless.} Last edited by sixto; 07-02-2003 at 06:28 PM.

07-02-2003, 06:30 PM	#8
sixto Hall Of Famer Join Date: Jul 2002 Posts: 2,262	I guess what I meant by my previous post was that there seems to be a correlation between customers who can't spell or make paragraph breaks, and customers who feel they get "ripped off" or receive bad service. Sounds like a masters thesis waiting to happen.

07-02-2003, 06:52 PM	#10
rmilin11 Minors (Rookie Ball) Join Date: Jul 2003 Posts: 27	here is my email address rmilin11@yahoo.com please email me the number i need to open the game if you cant do that then as far as im concernd i never purchased the game because without the number the game wont open and my credit card company will stand behind me.

07-02-2003, 06:57 PM	#12
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 17,023	Look, I have emailed you, PM'ed you several times.......NO ONE is trying to rip you off. I do not have access to the numbers, I don't know of ANY customers that they have failed to send the ID numbers to IF provided with a working email addy. You need to contact Via-Tech, here is their contact info: eLicense support: Viatech eLicense support team Customer support for eLicense problems like lost order IDs or lost licenses support@elicense.com Phone: 866-723-3376 (between 9am and 5pm EST) http://www.elicense.com I'll repeat, THEY are the only ones that can give you the info. I cannot. If you contact them they will send you the info, provided the game has been properly purchased. __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ *DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays Epicenter Baseball League - Astros 2014 The CBL Rewind - Phillies '95

07-02-2003, 06:58 PM	#13
Falcon52 All Star Reserve Join Date: Mar 2002 Location: Canada Posts: 615	coughscamcough edit: this is directed at rimilin's attempt at a free game, not .400 __________________ "D-FENCE! D-FENCE!"

07-02-2003, 07:03 PM	#15
andymac Hall Of Famer Join Date: Feb 2002 Location: Effingham, IL Posts: 5,725	scam or troll, my guess is troll __________________ June Madness: Links FTB: andymac

07-02-2003, 07:04 PM	#16
Eckstein 4 Prez Hall Of Famer Join Date: Dec 2002 Location: The OC Posts: 6,358	This has got to be some kid looking for someone dumb enough to give him a free ID..... Nice try, kid. __________________ Looking for an insomnia cure? Check out my dynasty thread, The Dawn of American Professional Base Ball, 1871.

07-02-2003, 07:24 PM	#17
Draft Dodger Hall Of Famer Join Date: Dec 2001 Location: formerly of the OTBL Posts: 4,113	I would like my dinner delivered now please. thanks. __________________ Draft Dodger (Anarchy: Anything goes. The Draft Dodger viewpoint.) Sophmoric[sic] Member of the OOTP Boards (It's not OOTP; it's your computer) 15 GB Webhosting for $6.95 a month IMO we are best off abandoning that sinking ship that is Off Topic to the rats infesting it and just starting a whole new Baseball Forum from scratch.

07-02-2003, 07:30 PM	#18
rmilin11 Minors (Rookie Ball) Join Date: Jul 2003 Posts: 27	also to the guy who thinks i bought this off of ebay the answer is no. i purchased the game directly from the web site. my credit card company says as long as they wont send me the number to open the game i donot have to pay the charge so i really dont feel ripped off. i guess im disapionted that i wanted to get this game but not be able to. its too bad that the people who sell the game cant fix a problem without having to blame another party. the company that handles their billing obviosly isnt doing their job since they never sent me my reciet. i dont believe there is anyone with such a number there must of been some srew up either way im not paying without the number. if they want to get paid then just email me or my credit card company the number and ill have no choice but to pay but as long as you cant get me my number then i dont have to pay which is only fair since i cant play the game and the whole ideal of buying the game is to be able to open it. when you purchase the game they tell you to put down your email address and they will send you a number to use to open the game if you ever should need it. well they never sent me this number and i do need it and so far it looks like nobody can really or wants to help me. the people who sell the game just keep telling me that its not there responibility to get me this number well then its not mine to pay for it either.

07-02-2003, 07:32 PM	#19
rmilin11 Minors (Rookie Ball) Join Date: Jul 2003 Posts: 27	im not looking for a free id i really bought the game. i purchesed it on sunday my email is rmilin11@yahoo.com i used a visa credit card. im sure that it will show up on my bill.

07-02-2003, 07:33 PM	#20
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 8,208	You still haven't answered my question yet: Do you still have the eLicense Control button under your Control Panel? If so there should be an OOTP5 icon in the eLicense Control folder. If you right-click on the icon there should be a product recipt selection on the menu. Your order ID is on the product receipt.