problem with perfect points purchase

omegadan · 07-30-2025, 10:08 PM

This is probably a stupid question but i have ran out of ideas to fix this so here goes. I just made a fifty dollar purchase of 75000 perfect points. Unfortunately, I closed the webpage with my points redemption code, thinking I had copied it, but it turned out i had not copied it. I have not received an email with the code and I have no idea how to get the code. This leaves me out fifty bucks with no points for my money. Is there a way I can get a code sent to me? I apologize to all if this is the wrong place for this question. I am out of ideas as well as cash.

LansdowneSt · 07-30-2025, 11:29 PM

Quote:

Originally Posted by omegadan

This is probably a stupid question but i have ran out of ideas to fix this so here goes. I just made a fifty dollar purchase of 75000 perfect points. Unfortunately, I closed the webpage with my points redemption code, thinking I had copied it, but it turned out i had not copied it. I have not received an email with the code and I have no idea how to get the code. This leaves me out fifty bucks with no points for my money. Is there a way I can get a code sent to me? I apologize to all if this is the wrong place for this question. I am out of ideas as well as cash.

Load your team in PT, under the Market drop down in the top banner, go to Transaction History and then scroll to the date/time of purchase.

omegadan · 07-31-2025, 01:17 AM

It isn't showing up in my transaction history but it is showing up on my paypal page. I did a second transaction later on and it went through okay. still no sign of the first one.

LansdowneSt · 07-31-2025, 01:27 AM

Hmmmm, it may not be there b/c it isn't redeemed yet, so the posting of the Transaction history is tied to the redemption and not the purchase.

Alas, I use Amazon, so not sure where Paypal receipts go. The receipt with the code goes to my email associated with Amazon. Nothing in the junk file/spam folder? The sender is fastspring.com.

omegadan · 07-31-2025, 04:38 AM

Nothing in spam folder. I made another buy later in the evening and it went through fine and I got an email receipt almost immediately but it is radio silence on the first buy.

Chris Marquardt · 07-31-2025, 06:10 AM

I can see your two purchases. According to Fastspring the first purchase didn't went through and is awaiting payment.

You need to contact the Fastspring support to ask for help in this matter.

omegadan · 07-31-2025, 09:13 AM

i sent an email about this to support@ootpdevelopments.com last night. Is that the right place to send it or do i need a fast springs address?

omegadan · 07-31-2025, 09:13 AM

And if i do need to contact fastspring support, do you know the email address for them?

omegadan · 07-31-2025, 09:19 AM

I suppose if it didn't go through. that means i haven't paid it so I'm not out anything. I will watch paypal closely to see if they pay anything. Thanks for the help. it still seems weird because i did see the redeem key code. maybe the fact that i was unable to redeem the key kept paypal from paying?

Chris Marquardt · 07-31-2025, 11:08 AM

You can contact the Fastspring support here: https://fastspring.com/consumer-support-form/

07-30-2025, 10:08 PM	#1
omegadan Bat Boy Join Date: Mar 2025 Posts: 8	problem with perfect points purchase This is probably a stupid question but i have ran out of ideas to fix this so here goes. I just made a fifty dollar purchase of 75000 perfect points. Unfortunately, I closed the webpage with my points redemption code, thinking I had copied it, but it turned out i had not copied it. I have not received an email with the code and I have no idea how to get the code. This leaves me out fifty bucks with no points for my money. Is there a way I can get a code sent to me? I apologize to all if this is the wrong place for this question. I am out of ideas as well as cash.

07-31-2025, 01:27 AM	#4
LansdowneSt Global Moderator Join Date: Feb 2004 Location: From Duxbury, Mass residing Baltimore Posts: 7,563	Hmmmm, it may not be there b/c it isn't redeemed yet, so the posting of the Transaction history is tied to the redemption and not the purchase. Alas, I use Amazon, so not sure where Paypal receipts go. The receipt with the code goes to my email associated with Amazon. Nothing in the junk file/spam folder? The sender is fastspring.com. __________________ Complete Universe Facegen Pack 2.0 (mine included) https://www.mediafire.com/file_premi...k_2.0.zip/file Just my Facegen Pack: https://www.mediafire.com/file_premi..._Pack.zip/file

07-31-2025, 01:17 AM	#3
omegadan Bat Boy Join Date: Mar 2025 Posts: 8	It isn't showing up in my transaction history but it is showing up on my paypal page. I did a second transaction later on and it went through okay. still no sign of the first one.

07-31-2025, 04:38 AM	#5
omegadan Bat Boy Join Date: Mar 2025 Posts: 8	Nothing in spam folder. I made another buy later in the evening and it went through fine and I got an email receipt almost immediately but it is radio silence on the first buy.

07-31-2025, 06:10 AM	#6
Chris Marquardt OOTP Developments Join Date: Jan 2016 Location: Germany Posts: 769	I can see your two purchases. According to Fastspring the first purchase didn't went through and is awaiting payment. You need to contact the Fastspring support to ask for help in this matter.

07-31-2025, 09:13 AM	#7
omegadan Bat Boy Join Date: Mar 2025 Posts: 8	i sent an email about this to support@ootpdevelopments.com last night. Is that the right place to send it or do i need a fast springs address?

07-31-2025, 09:19 AM	#9
omegadan Bat Boy Join Date: Mar 2025 Posts: 8	I suppose if it didn't go through. that means i haven't paid it so I'm not out anything. I will watch paypal closely to see if they pay anything. Thanks for the help. it still seems weird because i did see the redeem key code. maybe the fact that i was unable to redeem the key kept paypal from paying?

07-31-2025, 11:08 AM	#10
Chris Marquardt OOTP Developments Join Date: Jan 2016 Location: Germany Posts: 769	You can contact the Fastspring support here: https://fastspring.com/consumer-support-form/