License Issue with OOTP 19 and eSellerate

tom04041 · 05-17-2025, 07:59 PM

I purchased OOTP 19 several years ago. Since then I have gotten a new computer and transferred the license successfully to the new laptop (that was in 2021/2022), but had issues with my laptop and had the motherboard replaced.

I'm trying to reactivate my license key (which I have) on the laptop again but I can't get it to work. I'm receiving an error that the eSellerate software could not connect to the network, and the eSellerate link that popped up to activate online does not work. I was not given another option to validate my license.

I tried submitting a ticket through https://support.ootpdevelopments.com/portal/en/home, but was only given the option to sign-in, not register, and the login for this site did not work there.

LansdowneSt · 05-18-2025, 03:58 PM

See the following thread.

https://forums.ootpdevelopments.com/...d.php?t=362090

tom04041 · 05-23-2025, 04:56 PM

Thank you for trying but I went through that thread to no success. I did find a way to contact support directly and will try that.

LansdowneSt · 05-24-2025, 11:49 AM

I don't think there are dedicated support people. Just the OOTPD folks on the board. Will they come by? Maybe. But I fear the bottom line is that eSellerate is out of business and there is no way they can validate the license number anymore. The solution in that other thread was to get OOTP26 and just import the game from 19 up through the free demos of 20,21,22,23,24 & 25 until it lands in 26.

05-17-2025, 07:59 PM	#1
tom04041 Bat Boy Join Date: May 2025 Posts: 2	License Issue with OOTP 19 and eSellerate I purchased OOTP 19 several years ago. Since then I have gotten a new computer and transferred the license successfully to the new laptop (that was in 2021/2022), but had issues with my laptop and had the motherboard replaced. I'm trying to reactivate my license key (which I have) on the laptop again but I can't get it to work. I'm receiving an error that the eSellerate software could not connect to the network, and the eSellerate link that popped up to activate online does not work. I was not given another option to validate my license. I tried submitting a ticket through https://support.ootpdevelopments.com/portal/en/home, but was only given the option to sign-in, not register, and the login for this site did not work there. Last edited by tom04041; 05-17-2025 at 08:00 PM.

05-18-2025, 03:58 PM	#2
LansdowneSt Global Moderator Join Date: Feb 2004 Location: From Duxbury, Mass residing Baltimore Posts: 7,010	See the following thread. https://forums.ootpdevelopments.com/...d.php?t=362090 __________________ Complete Universe Facegen Pack 2.0 (mine included) https://www.mediafire.com/file_premi...k_2.0.zip/file Just my Facegen Pack: https://www.mediafire.com/file_premi..._Pack.zip/file

05-24-2025, 11:49 AM	#4
LansdowneSt Global Moderator Join Date: Feb 2004 Location: From Duxbury, Mass residing Baltimore Posts: 7,010	I don't think there are dedicated support people. Just the OOTPD folks on the board. Will they come by? Maybe. But I fear the bottom line is that eSellerate is out of business and there is no way they can validate the license number anymore. The solution in that other thread was to get OOTP26 and just import the game from 19 up through the free demos of 20,21,22,23,24 & 25 until it lands in 26. __________________ Complete Universe Facegen Pack 2.0 (mine included) https://www.mediafire.com/file_premi...k_2.0.zip/file Just my Facegen Pack: https://www.mediafire.com/file_premi..._Pack.zip/file

05-23-2025, 04:56 PM	#3
tom04041 Bat Boy Join Date: May 2025 Posts: 2	Thank you for trying but I went through that thread to no success. I did find a way to contact support directly and will try that.