Combinator crashed and cards missing

vector22222 · 12-23-2024, 08:07 AM

I attempted to raise a combinator card, using enough points to get 100% chance. When I submitted the mobile app crashed and the card didn't go up a level, the attempt doesn't appear in my transactions, but the cards I tried to use are gone. Help?

Lukas Berger · 12-23-2024, 08:14 AM

Sorry that happened!

If we can get your PT username we can check into this further.

vector22222 · 12-23-2024, 08:18 AM

Sorry about that, vector22222
Player was Harry Jeffries
Thanks!
I should also note that I had max cards before the attempt, and while I can no longer see the cards and my card count seems to be 11941, if I try to bid on a card it says I am at the 11999 card limit...

vector22222 · 01-06-2025, 10:37 AM

Will I get a response to this?

Lukas Berger · 01-06-2025, 10:56 AM

Quote:

Originally Posted by vector22222

Will I get a response to this?

I believe Nico already replied to you the same day we'd discussed this previously.

Maybe the message got lost in a spam filter or something?

Let me check in with him so he can reach out again.

Nicolino Di Benedetto · 01-06-2025, 04:15 PM

I've alerted the devs on this and we're looking into it.

Chris Marquardt · 01-07-2025, 10:06 AM

We restored the lost cards. After a client restart you should see them in the inactive list.

12-23-2024, 08:07 AM	#1
vector22222 Bat Boy Join Date: Nov 2024 Posts: 4	Combinator crashed and cards missing I attempted to raise a combinator card, using enough points to get 100% chance. When I submitted the mobile app crashed and the card didn't go up a level, the attempt doesn't appear in my transactions, but the cards I tried to use are gone. Help?

12-23-2024, 08:14 AM	#2
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 21,249	Sorry that happened! If we can get your PT username we can check into this further. __________________ lukas@ootpdevelopments.com PreOrder Out of the Park Baseball 26! Need to upload files for us to check out? Instructions can be found here

12-23-2024, 08:18 AM	#3
vector22222 Bat Boy Join Date: Nov 2024 Posts: 4	Sorry about that, vector22222 Player was Harry Jeffries Thanks! I should also note that I had max cards before the attempt, and while I can no longer see the cards and my card count seems to be 11941, if I try to bid on a card it says I am at the 11999 card limit... Last edited by vector22222; 12-23-2024 at 08:25 AM.

01-06-2025, 04:15 PM	#6
Nicolino Di Benedetto Perfect Team Project Manager Join Date: Jul 2016 Posts: 308	I've alerted the devs on this and we're looking into it. __________________

01-06-2025, 10:37 AM	#4
vector22222 Bat Boy Join Date: Nov 2024 Posts: 4	Will I get a response to this?

01-07-2025, 10:06 AM	#7
Chris Marquardt OOTP Developments Join Date: Jan 2016 Location: Germany Posts: 717	We restored the lost cards. After a client restart you should see them in the inactive list.