Laptop died can't unlicense off old system

[jestor92]

Hello,

My laptop had some issues where the motherboard was replaced and the system reboot was needed to fix the laptop. When I tried to reinstall the OOTP 25 game it's showing that I cannot use my preexisting license because I've reached my maximum amount. It's the same laptop I was using. I also have the game installed on my desktop, but I don't want to unlicense off there in case of future issues. When I try to open a ticket it says the webpage isn't found.

Can someone help

[LansdowneSt]

Here's the standard reply for such issues:

The website is a self-help portal for license issues:

https://qlm1.net/ootpdevelopments/qlmcustomersite/

1. Open the QLM Customer Portal (the website)
2. Get the computer ID to deactivate.
a. Click Get License Information
b. Enter your license key
c. Copy the Computer ID that you want your license removed from

3. Go back to the QLM Customer Portal (the website)
4. Deactivate the License
a. Click Deactivate a License
b. Paste the computer ID and your license key

Then try on the new computer (note all the above steps can be done from the new computer via the web and by getting the ID from the website you can match exactly what it is looking for instead of some other computer ID/format that the literal old computer might offer you).

Let us know if you get stuck but this works for most folks.

[jestor92]

Originally Posted by LansdowneSt

Here's the standard reply for such issues:

The website is a self-help portal for license issues:

https://qlm1.net/ootpdevelopments/qlmcustomersite/

1. Open the QLM Customer Portal (the website)
2. Get the computer ID to deactivate.
a. Click Get License Information
b. Enter your license key
c. Copy the Computer ID that you want your license removed from

3. Go back to the QLM Customer Portal (the website)
4. Deactivate the License
a. Click Deactivate a License
b. Paste the computer ID and your license key

Then try on the new computer (note all the above steps can be done from the new computer via the web and by getting the ID from the website you can match exactly what it is looking for instead of some other computer ID/format that the literal old computer might offer you).

Let us know if you get stuck but this works for most folks.

This worked thanks a lot for the help!