No Card Images

[kccrtrppua]

None of my cards have images.

[OleDylano23]

This happened to me and I had to switch from windowed mode to full screen and it fixed it


Sent from my iPhone using Tapatalk

[Happypg]

My card and card packs show an hourglass instead of the actual image.

I am on an iPad. I have uninstalled and reinstalled game. I have uninstalled OOTP Go 24. Updated game today. Still have issue.

[Will Beh]

Yeah unfortunately this is a known issue that we're working on. It affects both Go and Desktop games. Some recommendations from the link below that have helped people;
-try connecting on a different network
-connect using a vpn

https://forums.ootpdevelopments.com/...d.php?t=353549

[kccrtrppua]

I’m also on an iPad. It tried to load images this morning but it froze. I gave it a good 20 minutes before I restarted the game. A screenshot is attached.

[Will Beh]

Originally Posted by kccrtrppua

I’m also on an iPad. It tried to load images this morning but it froze. I gave it a good 20 minutes before I restarted the game. A screenshot is attached.

Might have been a server hiccup, i it ok now?

[kccrtrppua]

Originally Posted by Will Beh

Might have been a server hiccup, i it ok now?

Is there a way to force it to reload the images?

[Will Beh]

Originally Posted by kccrtrppua

Is there a way to force it to reload the images?

At the moment no. You can clear caches but that won't help this issue because it appears to be a bug in some third party library we use.
The best way to get the card images is to either use a vpn or try on a different network.
Good news is that we're hopefully close to solving the problem, and I'll let everyone know as soon as we do!

[kccrtrppua]

One more thing that I assume is related: The new pack animation shows the 24 image.

[Will Beh]

Yep related. Happy to say though that changing up some third party libraries seems to have solved the problem. It'll be out in a patch probably Friday

[Happypg]

It is working for me now!

Thank you for your efforts! Support is a thankless job, but I appreciate everything you guys do to have such a great product!

Have a great weekend!

[kccrtrppua]

It’s working! I had to uninstall and reinstall to get it to work. Just downloading the patch didn’t solve the problem.

[Will Beh]

Phew glad we could finally get it working for you guys
Thanks for confirming too!

[Will Beh]

Originally Posted by happypg

it is working for me now!

Thank you for your efforts! Support is a thankless job, but i appreciate everything you guys do to have such a great product!

Have a great weekend!

<3