OOTP GO PT packs not showing

bphilb · 08-05-2022, 03:34 PM

When I open packs on OOTP GO in PT is comes up as a black screen with only the buttons for return or buy more packs available. I'm on an IPhone 12.

Will Beh · 08-05-2022, 04:21 PM

If you are going to open another pack, can you enable the trace by going into the settings, then set the Debug Settings to OOTP debug trace ENABLED. Then after you open it (if there's still an issue), can you go to the Files app on your device, and send me the trace file from there?

bphilb · 08-05-2022, 04:28 PM

Quote:

Originally Posted by Will Beh

If you are going to open another pack, can you enable the trace by going into the settings, then set the Debug Settings to OOTP debug trace ENABLED. Then after you open it (if there's still an issue), can you go to the Files app on your device, and send me the trace file from there?

Sure..here you go. Thanks.

Will Beh · 08-05-2022, 04:47 PM

Thanks so much, that's very helpful!
Does this happen every time you open a pack or did it just happen once?

bphilb · 08-05-2022, 07:21 PM

It’s every pack..I’ve tried to open about 5 across 2 accounts.

Will Beh · 08-05-2022, 07:30 PM

Can you change around some of the pack opening settings and see if anything helps there? Can you send me a screenshot of your current settings?

bphilb · 08-08-2022, 04:11 PM

Quote:

Originally Posted by Will Beh

Can you change around some of the pack opening settings and see if anything helps there? Can you send me a screenshot of your current settings?

I was just on default settings. I tried again today using card by card instead of instant but it was just a black screen doing that.

Will Beh · 08-08-2022, 04:59 PM

Hm, this may be a device specific thing, but the trace you sent over was very helpful in that it had the errors we needed. We're still in the process of figuring out what the exact issue is though

bphilb · 08-09-2022, 08:03 AM

Quote:

Originally Posted by Will Beh

Hm, this may be a device specific thing, but the trace you sent over was very helpful in that it had the errors we needed. We're still in the process of figuring out what the exact issue is though

Ok..thanks for looking into this. I play the desktop version as well so it's not a rush for me as I just open packs on there.

Will Beh · 08-24-2022, 08:24 PM

When the new patch comes out (hopefully soon), can I ask you to uninstall, then reinstall if possible and let me know if it works?

bphilb · 08-25-2022, 11:15 AM

Quote:

Originally Posted by Will Beh

When the new patch comes out (hopefully soon), can I ask you to uninstall, then reinstall if possible and let me know if it works?

Yep..I sure will. I still haven't had any luck. Thanks for getting back to me.

Ty Cobb · 08-25-2022, 09:06 PM

Wow...this will be nice. Reported in beta 2 weeks ago.

Will Beh · 08-27-2022, 08:29 PM

Quote:

Originally Posted by Ty Cobb

Wow...this will be nice. Reported in beta 2 weeks ago.

This one in particular has been hard to reproduce on our end. I've personally seen it happen to me once, but never since, and unfortunately the errors that appear in the logs are a bit too general to find the exact cause. We've made some fixes though in the latest patch that we're hoping could be related

08-05-2022, 03:34 PM	#1
bphilb Minors (Single A) Join Date: Mar 2019 Posts: 53	OOTP GO PT packs not showing When I open packs on OOTP GO in PT is comes up as a black screen with only the buttons for return or buy more packs available. I'm on an IPhone 12. Attached Images __________________

08-05-2022, 07:21 PM	#5
bphilb Minors (Single A) Join Date: Mar 2019 Posts: 53	It’s every pack..I’ve tried to open about 5 across 2 accounts. __________________

08-25-2022, 09:06 PM	#12
Ty Cobb Hall Of Famer Join Date: Mar 2013 Location: Grayling, MI Posts: 4,586	Wow...this will be nice. Reported in beta 2 weeks ago. __________________ "You could not live with your own failure. Where did that bring you? Back to me." Thanos Last edited by Ty Cobb; 08-26-2022 at 09:18 AM.

08-05-2022, 04:21 PM	#2
Will Beh OOTP Developments Join Date: May 2020 Location: Canada Posts: 1,352	If you are going to open another pack, can you enable the trace by going into the settings, then set the Debug Settings to OOTP debug trace ENABLED. Then after you open it (if there's still an issue), can you go to the Files app on your device, and send me the trace file from there?

08-05-2022, 04:47 PM	#4
Will Beh OOTP Developments Join Date: May 2020 Location: Canada Posts: 1,352	Thanks so much, that's very helpful! Does this happen every time you open a pack or did it just happen once?

08-05-2022, 07:30 PM	#6
Will Beh OOTP Developments Join Date: May 2020 Location: Canada Posts: 1,352	Can you change around some of the pack opening settings and see if anything helps there? Can you send me a screenshot of your current settings?

08-08-2022, 04:59 PM	#8
Will Beh OOTP Developments Join Date: May 2020 Location: Canada Posts: 1,352	Hm, this may be a device specific thing, but the trace you sent over was very helpful in that it had the errors we needed. We're still in the process of figuring out what the exact issue is though

08-24-2022, 08:24 PM	#10
Will Beh OOTP Developments Join Date: May 2020 Location: Canada Posts: 1,352	When the new patch comes out (hopefully soon), can I ask you to uninstall, then reinstall if possible and let me know if it works?