Mutliplayer - GMs stuck on "Loading Continents" When downloading the latest league file via FTP

ESL_Commish · 04-07-2022, 02:12 PM

everyone in the leagues that use FTP Upload and Download are getting stuck when using "Download and Update League file" after the latest update

the update hangs on "Load Continents" 100% of the time. and always at 24% this is a game breaking issue for multiplayer.

one example attached.

Relevant Debug log data:

TYPE I
200 TYPE is now 8-bit binary
PASV
227 Entering Passive Mode (35,209,89,210,135,117)
RETR ESL8.zip
150-Accepted data connection
150 79612.6 kbytes to download
226-File successfully transferred
226 9.733 seconds (measured here), 7.99 Mbytes per second
MDTM ESL8.zip
213 20220405210014
QUIT
221-Goodbye. You uploaded 0 and downloaded 79613 kbytes.
221 Logout.

2022-04-06 13:01:14 the database is: open
2022-04-06 13:01:14 the database is: closed
2022-04-06 13:01:14 STORYLINE_ENGINE::reset - Closing storylines and ongoing stories objects
2022-04-06 13:01:17 != 8

nothing after !=8

im going to guess that last line in the debug is supposed to point to a value that's now null or undefined (something does not equal 8 that should.)

JeffR · 04-08-2022, 11:59 AM

We've found the problem and think we have a fix; it appears to have been an issued related to the late change that was made in .102 to prevent the unintended replacement of ftp data. It's too late in the week at this point to do a full hotfix to address it (and we'd prefer to wait a few more days to see if there are any other urgent issues), but we've set up a separate open beta (build 8.7.103) that multiplayer Steam users can access to fix the problem for now. Unfortunately, this will only work for the Steam PC version right now, Mac users and PC users with other versions will have to update their league files manually until the full fix is available.

To update the game with the multiplayer fix in Steam, right-click on FHM8 in your Steam Library and select Properties, then go to the Betas tab. Enter the beta access code "multiplayer8" and click Check Code. That will add the option "multiplayer_fix - Temporary Multiplayer Fix" to the opt-in dropdown just above. Select that, and the game should auto-update to the new version (if it doesn't update, or the new option doesn't appear on the dropdown, you may need to restart the Steam client to get it to work.)

There is no other change in this build aside from that fix, so there's no reason for anyone other than the multiplayer users to download that build.

JeffR · 04-13-2022, 09:28 AM

Fixed for everyone in today's hotfix.

bjernagris · 12-08-2022, 08:55 AM

Seems like this problem has reappeared for us in the iNHL.

We have just moved over to using the in-game UL/DL feature and everyone is experiencing the same issue, stuck at "Loading Continents", 24%. Forcing the game down and restarting seems to work.

DrunkenTeddy · 12-08-2022, 01:49 PM

Quote:

Originally Posted by bjernagris

Seems like this problem has reappeared for us in the iNHL.

We have just moved over to using the in-game UL/DL feature and everyone is experiencing the same issue, stuck at "Loading Continents", 24%. Forcing the game down and restarting seems to work.

FYI, this is on FHM9.

CoachBelichick1 · 12-29-2022, 07:11 PM

Same thing on FHM 7 for me. Bought 8, no luck there either. Might have to wait till online improves before buying again.

04-07-2022, 02:12 PM	#1
ESL_Commish Minors (Double A) Join Date: Oct 2020 Location: California Posts: 113	Mutliplayer - GMs stuck on "Loading Continents" When downloading the latest league file via FTP everyone in the leagues that use FTP Upload and Download are getting stuck when using "Download and Update League file" after the latest update the update hangs on "Load Continents" 100% of the time. and always at 24% this is a game breaking issue for multiplayer. one example attached. Relevant Debug log data: TYPE I 200 TYPE is now 8-bit binary PASV 227 Entering Passive Mode (35,209,89,210,135,117) RETR ESL8.zip 150-Accepted data connection 150 79612.6 kbytes to download 226-File successfully transferred 226 9.733 seconds (measured here), 7.99 Mbytes per second MDTM ESL8.zip 213 20220405210014 QUIT 221-Goodbye. You uploaded 0 and downloaded 79613 kbytes. 221 Logout. 2022-04-06 13:01:14 the database is: open 2022-04-06 13:01:14 the database is: closed 2022-04-06 13:01:14 STORYLINE_ENGINE::reset - Closing storylines and ongoing stories objects 2022-04-06 13:01:17 != 8 nothing after !=8 im going to guess that last line in the debug is supposed to point to a value that's now null or undefined (something does not equal 8 that should.) Attached Images __________________ Software Engineer and E-SL Commissioner

04-08-2022, 11:59 AM	#2
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 17,247	We've found the problem and think we have a fix; it appears to have been an issued related to the late change that was made in .102 to prevent the unintended replacement of ftp data. It's too late in the week at this point to do a full hotfix to address it (and we'd prefer to wait a few more days to see if there are any other urgent issues), but we've set up a separate open beta (build 8.7.103) that multiplayer Steam users can access to fix the problem for now. Unfortunately, this will only work for the Steam PC version right now, Mac users and PC users with other versions will have to update their league files manually until the full fix is available. To update the game with the multiplayer fix in Steam, right-click on FHM8 in your Steam Library and select Properties, then go to the Betas tab. Enter the beta access code "multiplayer8" and click Check Code. That will add the option "multiplayer_fix - Temporary Multiplayer Fix" to the opt-in dropdown just above. Select that, and the game should auto-update to the new version (if it doesn't update, or the new option doesn't appear on the dropdown, you may need to restart the Steam client to get it to work.) There is no other change in this build aside from that fix, so there's no reason for anyone other than the multiplayer users to download that build.

04-13-2022, 09:28 AM	#3
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 17,247	Fixed for everyone in today's hotfix.

12-08-2022, 08:55 AM	#4
bjernagris Minors (Double A) Join Date: Sep 2016 Posts: 101	Seems like this problem has reappeared for us in the iNHL. We have just moved over to using the in-game UL/DL feature and everyone is experiencing the same issue, stuck at "Loading Continents", 24%. Forcing the game down and restarting seems to work.

12-29-2022, 07:11 PM	#6
CoachBelichick1 Bat Boy Join Date: Dec 2022 Posts: 1	Same thing on FHM 7 for me. Bought 8, no luck there either. Might have to wait till online improves before buying again.