FaceGen Not Working

[JMKraus]

FaceGen is enabled but does not work. Strangely, it worked fine in FHM6 and the settings are the same in FHM7. I played with the options without result.

[JeffR]

Someone else reported something similar, but it seems to be OK for most people. I think we'll need to see a trace file to figure out what's going on with it in your case - on the start screen, go to Settings, then Troubleshooting, and click on Enable Debug Trace. Create a new game, and look at a few players, then go back to the start screen and Troubleshooting, and click on open trace file, and post the contents of that text file.

[Teloch]

I had this issue and I had to go create an exception for the game in my anti-virus program. It blocked the creation of player portraits for some reason and never announced it's doing it in any way.

[JMKraus]

Weird. I create a new game and the portraits appeared. I wonder what happened. Anyway, here is the content of the text file

2020-12-16 17:32:12 Franchise Hockey Manager Version 7.1 Build 101 (Steam), Copyright (C) 2020 Out of the Park Developments
2020-12-16 17:32:12 Running on MS Windows
2020-12-16 17:32:12 Command line arguments:
2020-12-16 17:32:12 1.: E:\SteamLibrary\steamapps\common\Franchise Hockey Manager 7\fhm7.exe
2020-12-16 17:32:12 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL)
2020-12-16 17:32:12 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling)
2020-12-16 17:32:12 Default skin path (1): E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/skins/dark
2020-12-16 17:32:12 E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/skins/dark
2020-12-16 17:32:12 Lato
2020-12-16 17:32:12 Roboto Slab
2020-12-16 17:32:12 Startup - settings.dat found and read!
2020-12-16 17:32:12 Version Number: 5.11.3
2020-12-16 17:32:12 Compiled Version Number: 5.11.0
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/ARIMO-BOLD.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/ARIMO-BOLDITALIC.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/ARIMO-ITALIC.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/ARIMO.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Barlow-Bold.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Barlow-Italic.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Barlow-Light.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Barlow-Medium.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Barlow-Regular.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/FHM-HEADLINE.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Fira Sans Condensed Bold 700.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Fira Sans Condensed Italic 400.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Fira Sans Condensed Light 300.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Fira Sans Condensed Medium 500.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Fira Sans Condensed Regular 400.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Lato-Black.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Lato-Bold.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Lato-Light.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Lato-Regular.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Lato-RegularItalic.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/Lato-Thin.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/LCDBOLD.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/LCDLIGHT.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/LCDNORMAL.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/LCDULTRA.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/ROBOTO-BLACK.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/ROBOTO-BOLD.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/ROBOTO-LIGHT.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/ROBOTO-MEDIUM.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/ROBOTO-REGULAR.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/ROBOTO-THIN.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/RobotoSlab-Bold.ttf
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/UBUNTU DANI-BOLD.TTF
2020-12-16 17:32:12 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/fonts/UBUNTU.TTF
2020-12-16 17:32:12 online backend Online backend is trying to connect...
2020-12-16 17:32:12 online backend GS initialize
2020-12-16 17:32:12 No paths.cfg file found.
2020-12-16 17:32:12 No custom_folders.ini file found.
2020-12-16 17:32:12 Folder list element #3 (DMPT_USER_DATA) set to 'D:/Documents/Out of the Park Developments/Franchise Hockey Manager 7'
2020-12-16 17:32:12 Folder list element #4 (DMPT_CUST_DATA) set to 'D:/Documents/Out of the Park Developments/Franchise Hockey Manager 7'
2020-12-16 17:32:12 Folder list element #5 (DMPT_SAVEDGAMES) set to 'D:/Documents/Out of the Park Developments/Franchise Hockey Manager 7/saved_games'
2020-12-16 17:32:12 g_trace_mode flag is set.
2020-12-16 17:32:12 DMPT_APP = E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7
2020-12-16 17:32:12 DMPT_APP_DATA = E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data
2020-12-16 17:32:12 DMPT_PREF_DATA = C:/Users/JOuellet/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 7/config
2020-12-16 17:32:12 DMPT_USER_DATA = D:/Documents/Out of the Park Developments/Franchise Hockey Manager 7
2020-12-16 17:32:12 DMPT_CUST_DATA = D:/Documents/Out of the Park Developments/Franchise Hockey Manager 7
2020-12-16 17:32:12 DMPT_SAVEDGAMES = D:/Documents/Out of the Park Developments/Franchise Hockey Manager 7/saved_games
2020-12-16 17:32:13 Startup - Facegen is enabled, checking OpenGL
2020-12-16 17:32:13 GLWidget - Successfully created OpenGL Context version 2.0
2020-12-16 17:32:13 GLWidget - Offscreen render surface creation successful
2020-12-16 17:32:13 GLWidget - glContext successfully created
2020-12-16 17:32:13 GLWidget - FBO check
2020-12-16 17:32:13 GLWidget - FBO supported
2020-12-16 17:32:13 GLWidget - GL_VERSION = 4.6.0 NVIDIA 460.79 - Version = 4.6.0
2020-12-16 17:32:13 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2020-12-16 17:32:13 OpenGL version is greater than 1.4 - is_opengl_available returns true!
2020-12-16 17:32:13 Startup - Facegen is still enabled
2020-12-16 17:32:13 Startup - Successfully loaded jerseys
2020-12-16 17:32:13 Startup - Successfully loaded helmets
2020-12-16 17:32:13 Creating MYFACEGEN instance
2020-12-16 17:32:13 Rendering mode setting = 0
2020-12-16 17:32:13 Facegen rendering mode = 1
2020-12-16 17:32:13 MYFACEGEN::init Loading file D:/Documents/Out of the Park Developments/Franchise Hockey Manager 7/facegen/3d/si.ctl
2020-12-16 17:32:13 Startup - Successfully loaded model lists
2020-12-16 17:32:14 Startup - Successfully loaded beards
2020-12-16 17:32:14 Startup - Successfully loaded hairs
2020-12-16 17:32:14 Startup - Successfully initialized Facegen
2020-12-16 17:32:14 Startup - initializing Steam callbacks
2020-12-16 17:32:14 Loading Steam workshop items list from local file
2020-12-16 17:32:14 Resolution from Settings: 1920 * 1080
2020-12-16 17:32:14 Screen Size: 1920 Width, 1080 Height; Available Screen Size: 1920 Width, 1040 Height, Screen-Size w/o Border: 1904 Width, 1001 Height, DPR: 1
2020-12-16 17:32:14 WindowFullScreen - Width: 1920, Height: 1080, User-Width: 1920, User-Height: 1080
2020-12-16 17:32:14 Startup - Start finished, load Startscreen!
2020-12-16 17:32:14 GLWidget - GL_VERSION = 4.6.0 NVIDIA 460.79 - Version = 4.6.0
2020-12-16 17:32:14 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2020-12-16 17:32:14 Default skin path (1): E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/skins/default
2020-12-16 17:32:14 E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 7/data/skins/default
2020-12-16 17:32:14 Lato
2020-12-16 17:32:14 Roboto Slab
2020-12-16 17:32:15 Received stats and achievements from Steam
2020-12-16 17:32:15 Loading Steam workshop items list from local file
2020-12-16 17:32:19 online backend GSAvailable
2020-12-16 17:32:19 online backend Reauth successful...
2020-12-16 17:32:19 BaseScreen - New message!
2020-12-16 17:32:19 online backend State change to t/t/t
2020-12-16 17:32:19 BaseScreen - New state!
2020-12-16 17:32:42 Entry Level Entry Added
2020-12-16 17:32:42 Entry Level Entry Added
2020-12-16 17:32:42 Entry Level Entry Added
2020-12-16 17:32:42 Entry Level Entry Added
2020-12-16 17:32:42 Entry Level Entry Added
2020-12-16 17:32:42 Entry Level Entry Added
2020-12-16 17:33:04 the database is: closed
2020-12-16 17:33:04 the database is: closed
2020-12-16 17:33:04 STORYLINE_ENGINE::reset - Closing storylines and ongoing stories objects
2020-12-16 17:33:36 SQLite DB Successfully opened!
2020-12-16 17:33:36 SQLite DB Successfully set page_size!
2020-12-16 17:33:36 SQLite DB Successfully set cache_size!
2020-12-16 17:33:36 SQLite DB Successfully set locking_mode!
2020-12-16 17:33:36 SQLite DB Successfully set synchronous!
2020-12-16 17:33:36 SQLite DB Successfully set journal_mode!
2020-12-16 17:33:41 Successfully loaded face data from faces_players.dat
2020-12-16 17:33:41 Successfully loaded face data from faces_personnel.dat
2020-12-16 17:33:44 load_storylines Loading storylines
2020-12-16 17:33:44 load_ongoing_stories Loading ongoing_stories
2020-12-16 17:34:38 Syracuse: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Manitoba: 20 Div, 24 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Providence: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Rochester: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Stockton: 23 Div, 21 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Charlotte: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Rockford: 20 Div, 24 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Cleveland: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Tucson: 23 Div, 21 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Texas: 20 Div, 24 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Grand Rapids: 20 Div, 24 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Bakersfield: 23 Div, 21 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Henderson: 23 Div, 21 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Ontario: 23 Div, 21 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Iowa: 20 Div, 24 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Laval: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Bridgeport: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Hartford: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Milwaukee: 20 Div, 24 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Binghamton: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Belleville: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Lehigh Valley: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Springfield: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Wilkes-Barre/Scranton: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 San Jose: 23 Div, 21 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Utica: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 San Diego: 23 Div, 21 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Toronto: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Chicago: 20 Div, 24 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Hershey: 22 Div, 24 Con, 30 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:34:38 Colorado: 23 Div, 21 Con, 32 Inter. Con, 76 Total, 38 Home, 38 Away
2020-12-16 17:35:33 Prepare Junior Leagues: added 14992 players to 1044 teams.
2020-12-16 17:36:20 CalculateParticipants_OlympicQuali_3 -> QULI TOURNAMENT TEAM MISSING GROUP 1
2020-12-16 17:36:20 CalculateParticipants_OlympicQuali_3 -> QULI TOURNAMENT TEAM MISSING GROUP 2
2020-12-16 17:36:20 CalculateParticipants_OlympicQuali_3 -> QULI TOURNAMENT TEAM MISSING GROUP 3
2020-12-16 17:36:20 CalculateParticipants_OlympicQuali_3 -> TEAM MISSING
2020-12-16 17:36:27 CPerson::get_person_photo Picture not found: Joe_Average_28_6_1990.png
2020-12-16 17:36:27 shaderlink successfull!
2020-12-16 17:36:27 shaderlink successfull!
2020-12-16 17:36:27 shaderlink successfull!
2020-12-16 17:36:27 shaderlink successfull!
2020-12-16 17:36:27 shaderlink successfull!
2020-12-16 17:36:27 shaderlink successfull!
2020-12-16 17:36:27 shaderlink successfull!
2020-12-16 17:36:27 shaderlink successfull!
2020-12-16 17:36:27 shaderlink successfull!
2020-12-16 17:36:27 shaderlink successfull!
2020-12-16 17:36:27 Found no picture. Created fictional picture and saved it as Joe_Average_28_6_1990.png
2020-12-16 17:36:27 Found picture in D:/Documents/Out of the Park Developments/Franchise Hockey Manager 7/saved_games/Test.lg/graphics/personnel_pics/Joe_Average_28_6_1990.png
2020-12-16 17:36:27 Found picture in D:/Documents/Out of the Park Developments/Franchise Hockey Manager 7/saved_games/Test.lg/graphics/personnel_pics/Joe_Average_28_6_1990.png

[JeffR]

Nothing obviously wrong in the trace, so I think you may have just run into that bug that will occasionally not give you the full facegen image, but disappears when you reload.