Could not sync cards with server

benjonbaseball · 07-12-2020, 10:17 PM

Hey all, just got this message.

Tried all sorts but every time I get this.

Thoughts?

daves · 07-12-2020, 10:20 PM

Quote:

Originally Posted by benjonbaseball

Hey all, just got this message.

Tried all sorts but every time I get this.

Thoughts?

Getting this error for both versions.

Coriolanus · 07-12-2020, 10:20 PM

game issue afflicting all; not just you

Azagoth · 07-12-2020, 10:33 PM

Getting it too. Trying to access their website or online manual will get you a "504 Gateway Time-out" error. I don't think this is a coincidence.

ronhatch · 07-12-2020, 10:59 PM

From the bug forum threads, it looks like when the same problem happened back at the start of June, they had this to say:
"Everything is down right now because of an issue with the service provider. We're doing everything we can to get them to get things back up and running"

As someone who previously worked on a system with a 99.999% uptime goal (roughly five minutes down per year), I would translate that loosely as "We tried to outsource critical expertise and it backfired". I think they need to accept that they lose potential revenue every second that PT is down and hire a networking expert. Not that things would change overnight even if they did, but still.

(It just so happens I'm looking for work myself. :-) Though realistically, the fit probably isn't quite right.)

Edit: Oh, and I don't know if they are aware of the problem and working on it yet... but if not they need to get a monitoring system in place. You NEVER want your customers to be the ones telling you there's a problem. Nagios is good, although I haven't looked for a while so there might be even better options out there nowadays.

Matt Arnold · 07-12-2020, 11:19 PM

We're aware of the issues and are looking into it.

minnelli · 07-12-2020, 11:37 PM

Thanks Dev Team!

Always good to see others freaking out as well. I just need a few end of year screenshots. Was too irritated after my early exit from the playoffs. I guess I should have just did the screenshots then.

js4177 · 07-13-2020, 01:33 AM

Was happening to me earlier too. Now its letting me in, but it won't load the collection missions

deejqu1k · 07-13-2020, 01:33 AM

Quote:

Originally Posted by ronhatch

From the bug forum threads, it looks like when the same problem happened back at the start of June, they had this to say:
"Everything is down right now because of an issue with the service provider. We're doing everything we can to get them to get things back up and running"

As someone who previously worked on a system with a 99.999% uptime goal (roughly five minutes down per year), I would translate that loosely as "We tried to outsource critical expertise and it backfired". I think they need to accept that they lose potential revenue every second that PT is down and hire a networking expert. Not that things would change overnight even if they did, but still.

(It just so happens I'm looking for work myself. :-) Though realistically, the fit probably isn't quite right.)

Edit: Oh, and I don't know if they are aware of the problem and working on it yet... but if not they need to get a monitoring system in place. You NEVER want your customers to be the ones telling you there's a problem. Nagios is good, although I haven't looked for a while so there might be even better options out there nowadays.

This is ridiculous and you are clearly not a tech person. Almost all companies across the board remotely hold their servers for cost and scale reasons. As far as warnings go, what would you like? It takes time to diagnose the problem to even offer an expectation.

In short, do better bro

GaryL2020 · 07-13-2020, 01:36 AM

Quote:

Originally Posted by Matt Arnold

We're aware of the issues and are looking into it.

Thx for confirming. In perfect team, Can't sync cards, one tournament stuck "preparing" for about 4 hours now.

ronhatch · 07-13-2020, 03:49 AM

Quote:

Originally Posted by deejqu1k

This is ridiculous and you are clearly not a tech person. Almost all companies across the board remotely hold their servers for cost and scale reasons. As far as warnings go, what would you like? It takes time to diagnose the problem to even offer an expectation.

In short, do better bro

That's an... odd... stance. These days, yes, people run servers off-site. That doesn't mean that redundancy should be left entirely up to the provider. When you have the source code, anything is possible, it's just a matter of time and cost... and though I definitely *don't* have expertise in business financials, I would expect that when your big money maker is going down on what appears to be a semi-regular basis that more redundancy should be added. (My view of how common this is may be skewed since I'm a new player.)

As far as warnings go, I'm not complaining about their response at all, actually. However, automated alerts that monitor your servers 24/7 is *exactly* where my primary expertise lies, and if they didn't know about the problem within minutes of it occurring, then they have room for easy improvement. Any company that has the expertise to write custom software also has the expertise to write Nagios plugins that can monitor anything they care to examine about that custom software.

Edit: Note that *knowing* about the problem is an entirely different thing than being able to *fix* it or estimating how long it will take. It's the knowing that's easy, and they may already have a solution in place for that.

Markus Heinsohn · 07-13-2020, 05:11 AM

Our service backend provider is working on the issue. Our servers are fine, and all simulations of the leagues have been completed. Once our backend provider fixes the issue, everything will be back to normal. Sorry for the inconvenience. We'll keep you posted!

Marleigh · 07-13-2020, 05:24 AM

Quote:

Originally Posted by Markus Heinsohn

Our service backend provider is working on the issue. Our servers are fine, and all simulations of the leagues have been completed. Once our backend provider fixes the issue, everything will be back to normal. Sorry for the inconvenience. We'll keep you posted!

Don't you think there should be systems in place to deal with issues involving the auction house when this sort of thing happens, there are some people that can still log in and bid on auctions

its more than an inconvenience some of your customers are actually losing out financially and some gaining from this

Markus Heinsohn · 07-13-2020, 05:30 AM

Quote:

Originally Posted by Marleigh

Don't you think there should be systems in place to deal with issues involving the auction house when this sort of thing happens, there are some people that can still log in and bid on auctions

its more than an inconvenience some of your customers are actually losing out financially and some gaining from this

When our service provider has problems, there is zero we can do, sorry.

Markus Heinsohn · 07-13-2020, 05:30 AM

We have just been notified the service is back to normal!

xcookiex · 07-13-2020, 05:33 AM

Quote:

Originally Posted by Markus Heinsohn

We have just been notified the service is back to normal!

Let's get those tournaments up and running!

xcookiex · 07-13-2020, 07:17 AM

Any update on when the tournaments will be unlocked? There are some daily tournaments I'd like to get into but can't as stuck in 3 tournaments from yesterday.

Lukas Berger · 07-13-2020, 07:19 AM

Quote:

Originally Posted by xcookiex

Any update on when the tournaments will be unlocked? There are some daily tournaments I'd like to get into but can't as stuck in 3 tournaments from yesterday.

We're still looking into what's going on with the tourneys. We'll let you guys know when we know more on them.

daves · 07-13-2020, 07:28 AM

Quote:

Originally Posted by Lukas Berger

We're still looking into what's going on with the tourneys. We'll let you guys know when we know more on them.

Thanks. I noticed there are some tourneys stuck in PREPARING mode in both PT versions.

Lukas Berger · 07-13-2020, 07:49 AM

Quote:

Originally Posted by daves

Thanks. I noticed there are some tourneys stuck in PREPARING mode in both PT versions.

Tournaments should be good now

07-12-2020, 10:17 PM	#1
benjonbaseball Bat Boy Join Date: Jul 2020 Posts: 1	Could not sync cards with server Hey all, just got this message. Tried all sorts but every time I get this. Thoughts?

07-12-2020, 10:33 PM	#4
Azagoth Minors (Rookie Ball) Join Date: Jun 2020 Location: Port Townsend, WA Posts: 38	Getting it too. Trying to access their website or online manual will get you a "504 Gateway Time-out" error. I don't think this is a coincidence. __________________

07-12-2020, 10:59 PM	#5
ronhatch Minors (Single A) Join Date: Jun 2020 Location: San Pedro, CA Posts: 84	From the bug forum threads, it looks like when the same problem happened back at the start of June, they had this to say: "Everything is down right now because of an issue with the service provider. We're doing everything we can to get them to get things back up and running" As someone who previously worked on a system with a 99.999% uptime goal (roughly five minutes down per year), I would translate that loosely as "We tried to outsource critical expertise and it backfired". I think they need to accept that they lose potential revenue every second that PT is down and hire a networking expert. Not that things would change overnight even if they did, but still. (It just so happens I'm looking for work myself. :-) Though realistically, the fit probably isn't quite right.) Edit: Oh, and I don't know if they are aware of the problem and working on it yet... but if not they need to get a monitoring system in place. You NEVER want your customers to be the ones telling you there's a problem. Nagios is good, although I haven't looked for a while so there might be even better options out there nowadays. __________________ Primary team: Secondary team, with heavy restrictions on using the auction house: Tertiary team is AFK... I'm not allowing myself to make any changes to the team except during the offseason: Last edited by ronhatch; 07-12-2020 at 11:06 PM.

07-12-2020, 11:37 PM	#7
minnelli Minors (Single A) Join Date: Apr 2005 Posts: 87	Thanks Dev Team! Always good to see others freaking out as well. I just need a few end of year screenshots. Was too irritated after my early exit from the playoffs. I guess I should have just did the screenshots then. __________________ Kevin

07-13-2020, 05:11 AM	#12
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,805	Our service backend provider is working on the issue. Our servers are fine, and all simulations of the leagues have been completed. Once our backend provider fixes the issue, everything will be back to normal. Sorry for the inconvenience. We'll keep you posted! __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

07-12-2020, 10:20 PM	#3
Coriolanus Minors (Single A) Join Date: Jan 2010 Posts: 74	game issue afflicting all; not just you

07-12-2020, 11:19 PM	#6
Matt Arnold OOTP Developer Join Date: Jun 2009 Location: Here and there Posts: 15,843	We're aware of the issues and are looking into it.

07-13-2020, 01:33 AM	#8
js4177 Bat Boy Join Date: Jul 2020 Posts: 1	Was happening to me earlier too. Now its letting me in, but it won't load the collection missions

07-13-2020, 05:30 AM	#15
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,805	We have just been notified the service is back to normal! __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

07-13-2020, 07:17 AM	#17
xcookiex Bat Boy Join Date: Jul 2020 Posts: 12	Any update on when the tournaments will be unlocked? There are some daily tournaments I'd like to get into but can't as stuck in 3 tournaments from yesterday.