Its with a half a heart I post this

Fredrocker · 08-21-2017, 01:39 PM

I have asked for some 'sort of support' for some time... my league doesn't create a "report file" has been there for a while... (April)... look I like the game but your support is something to be questioned... currently I have 23 Awesome GM's waiting to see about this issue of of Jim Unknowns... ...Posted a question about this... please respond... hell... we go almost everyday... do you care about on-line players...
Look I love the product, but for 35 clams maybe you should up you game... if you dont like me (cause I say how it is)... check your own forum... not something I have seen like anywhere else...

And Lukas you are awesome... nothing against you... just the whole thing at 35$ a pop everyyear... lol

Spritze · 08-22-2017, 12:11 AM

Turn off Ghost players and no more Jim Unknowns will be created and those you have will disappear like the ghosts they are.

Game Settings
League settings
Rules
Ghost players = uncheck the box

Fredrocker · 08-22-2017, 10:31 AM

Sorry Spritze... these are players with valid minor league IDs... no ghosts involved...Players have become unknowns... the ghost thing I already knew of....

But thank you for the wrong consideration....

Lukas Berger · 08-24-2017, 04:51 PM

I'm sorry we overlooked this, that's my bad.

That being said, if you can actually go through the support process and fill out a support ticket it's much easier to keep track of things and not have them get lost in the shuffle and we will typically have a much quicker response time. It's hard to lose track of a support ticket, but it's all too easy to lose track of a post in one thread or even a PM in the middle of a couple hundred threads and messages that need to be monitored, especially right after release

Just so you know though, I'm currently on vacation and the response time, even to support tickets, is going to be longer than normal because of that. I'm checking in and responding to tickets when possible, but it's not daily as usual.

As far as the Jim Unknowns, I just saw your PM now. Have been off all week and travelling (and still am, but finally got to check in).

The Jim Unknowns issue typically happens from a corrupt save file. The first step is to try to restore from an auto-save as per the directions here: http://support.ootpdevelopments.com/...ng-your-league

If that doesn't work let me know and I can try to see if Markus or Matt can fix the file but it's a long shot.

The only other option would probably be to restore from your most recent backup.

08-21-2017, 01:39 PM	#1
Fredrocker Major Leagues Join Date: Mar 2011 Location: Winchester, KY Posts: 491	Its with a half a heart I post this I have asked for some 'sort of support' for some time... my league doesn't create a "report file" has been there for a while... (April)... look I like the game but your support is something to be questioned... currently I have 23 Awesome GM's waiting to see about this issue of of Jim Unknowns... ...Posted a question about this... please respond... hell... we go almost everyday... do you care about on-line players... Look I love the product, but for 35 clams maybe you should up you game... if you dont like me (cause I say how it is)... check your own forum... not something I have seen like anywhere else... And Lukas you are awesome... nothing against you... just the whole thing at 35$ a pop everyyear... lol __________________ ---------------------------- Commissioner - FRBA GM - XFBL - Arizona GM - LGS - Arizona

08-22-2017, 12:11 AM	#2
Spritze OOTP Historical Czar Join Date: Dec 2001 Location: Bothell Wa Posts: 7,253	Turn off Ghost players and no more Jim Unknowns will be created and those you have will disappear like the ghosts they are. Game Settings League settings Rules Ghost players = uncheck the box __________________ It's madness, madness, I tell you! For the love of God, don't do it!

08-22-2017, 10:31 AM	#3
Fredrocker Major Leagues Join Date: Mar 2011 Location: Winchester, KY Posts: 491	Sorry Spritze... these are players with valid minor league IDs... no ghosts involved...Players have become unknowns... the ghost thing I already knew of.... But thank you for the wrong consideration.... __________________ ---------------------------- Commissioner - FRBA GM - XFBL - Arizona GM - LGS - Arizona

08-24-2017, 04:51 PM	#4
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 22,153	I'm sorry we overlooked this, that's my bad. That being said, if you can actually go through the support process and fill out a support ticket it's much easier to keep track of things and not have them get lost in the shuffle and we will typically have a much quicker response time. It's hard to lose track of a support ticket, but it's all too easy to lose track of a post in one thread or even a PM in the middle of a couple hundred threads and messages that need to be monitored, especially right after release Just so you know though, I'm currently on vacation and the response time, even to support tickets, is going to be longer than normal because of that. I'm checking in and responding to tickets when possible, but it's not daily as usual. As far as the Jim Unknowns, I just saw your PM now. Have been off all week and travelling (and still am, but finally got to check in). The Jim Unknowns issue typically happens from a corrupt save file. The first step is to try to restore from an auto-save as per the directions here: http://support.ootpdevelopments.com/...ng-your-league If that doesn't work let me know and I can try to see if Markus or Matt can fix the file but it's a long shot. The only other option would probably be to restore from your most recent backup. __________________ lukas@ootpdevelopments.com Buy Out of the Park Baseball 27! Need to upload files for us to check out? Instructions can be found here