1 owner can't export

[DWK]

I have 1 owner that still can't export, he's reloaded the "accountsdata_gms.dat" file and reloaded OOTP11 a couple of times now.

The weird part was he was able to before patch 11.2.18 came out. Is there something else he needs to do?

All other owner (25) have no issues.

[Goody]

We just had the same problem in the LBA.


It doesn't exactly say step by step what happened so I'll link it for you to read rather than try to explain what I am not 100% sure about... but maybe if you and your owner read it you'll get on the right track with what to try for possible solutions.

Link to thread where he finds solution

[DWK]

Originally Posted by Goody

We just had the same problem in the LBA.


It doesn't exactly say step by step what happened so I'll link it for you to read rather than try to explain what I am not 100% sure about... but maybe if you and your owner read it you'll get on the right track with what to try for possible solutions.

Link to thread where he finds solution

He's has done all that still can export

[kcroyalgm]

Originally Posted by DWK

He's has done all that still can export

Have him try this:
In OOTP "on-league settings" change to "passive mode"
If it's already set as passive, change to "active mode", then close, then immediately go back into "on-league settings", change it back to "passive mode", and the then close again.
Then try exporting.

I have one league (out of four) where I have to do this after every new game file is received. (And, no, using "default FTP mode" doesn't alleviate this.)

[DWK]

Originally Posted by kcroyalgm

Have him try this:
In OOTP "on-league settings" change to "passive mode"
If it's already set as passive, change to "active mode", then close, then immediately go back into "on-league settings", change it back to "passive mode", and the then close again.
Then try exporting.

I have one league (out of four) where I have to do this after every new game file is received. (And, no, using "default FTP mode" doesn't alleviate this.)

He try this and still can't export

[kcroyalgm]

What happens when he tries to export?
What error does he get?
Can he get new game files?
Does he see the gms.dat file in the settings directory in his saved games folder.

[CUBEicle]

When he installed the gms.dat file, did he then go down and verify the online key?

[DWK]

Originally Posted by CUBEicle

When he installed the gms.dat file, did he then go down and verify the online key?

What's the online key?

[DWK]

Originally Posted by kcroyalgm

What happens when he tries to export?
What error does he get?
Can he get new game files?
Does he see the gms.dat file in the settings directory in his saved games folder.

I'll have to find out what error he's getting

Yes he can download the file and yes he sees the gms.dat file

[CUBEicle]

Originally Posted by DWK

What's the online key?

After you install the gm.dat file, you have to verify some online key. Have him go to Online Settings and then underneath where he uploaded the .dat file, it'll say "verify online key" or something to that effect. Have him click that button and see if it helps.

[DWK]

I was mistaken in my original post "He can't download the file from ingame"

He says all his other leagues he in he has no problem with them

[kcroyalgm]

Then I'm out of ideas.

[DWK]

Finally we resulted this issue.
Thanks for all the help

[kcroyalgm]

Could we ask what the problem was?
It might help someone else.

[DWK]

Originally Posted by kcroyalgm

Could we ask what the problem was?
It might help someone else.

When he delete and reinstall OOTP11 he didn't realize the game places info in 3 different places. So this last time he did it delete everything reinstall and it worked.