Complete Disk Failure

Wrathchild · 06-09-2009, 08:12 AM

One of the computers that I installed X on had a hard disk while playing OOTP. (Strangely enough, this same disk crashed once before while playing Puresim, though I reformatted it and have been using. I guess it just doesn't like baseball.) Anyway, I'm probably going to just replace the whole computer. Will my license work on a new computer, or will I have issues since I am unable to de-license it from the crashed system?

Tony M · 06-09-2009, 08:26 AM

You should still have one of your licences left. But it's probably an idea to email support@elicense.com and explain what has happened.

* assuming it's PC, if it's Mac or Linux best to go to the webstore and follow the contact us links.

rasnell · 06-09-2009, 08:27 AM

Simply email elicense and tell them. They can unlicense for you. I've never had a problem always maintaining my licenses on two machines despite hard drive failures, etc., over the years.

Wrathchild · 06-09-2009, 08:50 AM

I'll definitely email them. This was my second license and I don't want it to be wasted, as it didn't even make it a week on this computer!

Tony M · 06-09-2009, 10:19 AM

I'll close this thread out as it's not something that can be logged as a problem. Hopefully elicense get back to you soon. If not email sales@ootpdevelopments.com as a second option (they won't be able to release the license but can badger elicense), but you should hear within a day or so.

06-09-2009, 08:12 AM	#1
Wrathchild Banned Join Date: Jun 2008 Posts: 421 Infractions: 0/3 (3)	Complete Disk Failure One of the computers that I installed X on had a hard disk while playing OOTP. (Strangely enough, this same disk crashed once before while playing Puresim, though I reformatted it and have been using. I guess it just doesn't like baseball.) Anyway, I'm probably going to just replace the whole computer. Will my license work on a new computer, or will I have issues since I am unable to de-license it from the crashed system?

06-09-2009, 08:26 AM	#2
Tony M Global Moderator Join Date: Feb 2006 Location: Here Posts: 6,156	You should still have one of your licences left. But it's probably an idea to email support@elicense.com and explain what has happened. * assuming it's PC, if it's Mac or Linux best to go to the webstore and follow the contact us links. __________________ This signature is intentionally blank

06-09-2009, 08:27 AM	#3
rasnell Hall Of Famer Join Date: Jan 2003 Location: Frankfort, Kentucky Posts: 3,746	Simply email elicense and tell them. They can unlicense for you. I've never had a problem always maintaining my licenses on two machines despite hard drive failures, etc., over the years. __________________ Charlie Root won more games for the Cubs than any pitcher (201), yet was remembered for one pitch to Babe Ruth. Find out more about the 1929 World Series in my book, "Root for the Cubs: Charlie Root and the 1929 Chicago Cubs." See the web site at www.rootforthecubs.com. The book is at http://www.amazon.com/Root-Cubs-Char...t+for+the+cubs. Beta tester, OOTP 2007-2023 and iOOTP 2011-2014.

06-09-2009, 10:19 AM	#5
Tony M Global Moderator Join Date: Feb 2006 Location: Here Posts: 6,156	I'll close this thread out as it's not something that can be logged as a problem. Hopefully elicense get back to you soon. If not email sales@ootpdevelopments.com as a second option (they won't be able to release the license but can badger elicense), but you should hear within a day or so. __________________ This signature is intentionally blank

06-09-2009, 08:50 AM	#4
Wrathchild Banned Join Date: Jun 2008 Posts: 421 Infractions: 0/3 (3)	I'll definitely email them. This was my second license and I don't want it to be wasted, as it didn't even make it a week on this computer!