Issue Re-Downloading Software

James Crosson · 09-22-2007, 06:07 PM

To Whom it May Concern:

In August, I suffered a hardware malfunction on my laptop and had my hard disk drive replaced. I have redownloaded OOTP 2007, of which I have already purchased a license, but cannot start the software without being brought to the licensing screens.

Please help me obtain a new license for OOTP 2007,

James Crosson

Nutlaw · 09-22-2007, 06:24 PM

You'll need to email support@elicense.com and explain your situation. They should get you all set up.

Please let us know if that solves your problem.

TC Dale · 09-22-2007, 06:25 PM

Email support@elicense.com with your email address you used, your name and they should be able to reset the license for you.

If you dont have a response by 36 hours email me at tc at ootpdevelopments dot com and I will see what I can do.

Problem is if you dont have your license # for the PC version (should start with (VT-) you can't reset it on your own, and with the hardware problem you most likely didnt get a chance to reset the license manually first.

Let me know!

James Crosson · 09-23-2007, 11:13 AM

Thanks for responding to this post. I have just sent the e-mail address listed a note, and I will follow up tomorrow with the beginning of the work week.

James

Nutlaw · 09-26-2007, 11:51 AM

As this thread has gone more than three days without a reply, it will now be closed for housekeeping reasons. If you need any further assistance with this issue, please post a link to this thread in Tech Support. Thanks.

09-22-2007, 06:07 PM	#1
James Crosson Bat Boy Join Date: Mar 2007 Posts: 2	Issue Re-Downloading Software To Whom it May Concern: In August, I suffered a hardware malfunction on my laptop and had my hard disk drive replaced. I have redownloaded OOTP 2007, of which I have already purchased a license, but cannot start the software without being brought to the licensing screens. Please help me obtain a new license for OOTP 2007, James Crosson

09-22-2007, 06:25 PM	#3
TC Dale Global Moderator Join Date: May 2002 Posts: 4,994	Email support@elicense.com with your email address you used, your name and they should be able to reset the license for you. If you dont have a response by 36 hours email me at tc at ootpdevelopments dot com and I will see what I can do. Problem is if you dont have your license # for the PC version (should start with (VT-) you can't reset it on your own, and with the hardware problem you most likely didnt get a chance to reset the license manually first. Let me know! __________________ ----------------------------------

09-22-2007, 06:24 PM	#2
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	You'll need to email support@elicense.com and explain your situation. They should get you all set up. Please let us know if that solves your problem.

09-23-2007, 11:13 AM	#4
James Crosson Bat Boy Join Date: Mar 2007 Posts: 2	Thanks for responding to this post. I have just sent the e-mail address listed a note, and I will follow up tomorrow with the beginning of the work week. James

09-26-2007, 11:51 AM	#5
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	As this thread has gone more than three days without a reply, it will now be closed for housekeeping reasons. If you need any further assistance with this issue, please post a link to this thread in Tech Support. Thanks.