E license

jt_booker · 06-29-2002, 12:36 PM

I have been playing OOTP and FOF on this computer for quite a while with no problems. All of a sudden every time I try to run either, a box comes up that says "runservice.exe has encountered a problem and needs to close" I looked in my control panel and the elicense folder is totally empty. I tried to re download both games and install a new license but I cannot even get the purchase license box to come up before the "runservice.exe problem" window comes up. Is this a file that I will have to re load windows xp to get back on my system or is it a file that should be coming when I dl the game. Any help would be greatly appreciated

Its a 1.48Ghz athlon with 256MB of Ram running windows xp.

Scott Vibert · 06-29-2002, 04:20 PM

Check what profile you are running. I believe the Eliscence only works for one profile under XP.

(This may or may not be correct... I know people who were experiencing Eliscence errors before under XP, typically traced to the error to trying to run the game from the "incorrect" profile.

jt_booker · 06-29-2002, 07:54 PM

Thanks for the tip, I had not thought of that and it made a lot of sense, however it wasnt the problem. I guess I will keep thinking on it. Thanks for the advice anyhow

Steve Kuffrey · 06-29-2002, 07:58 PM

Not sure about XP but I had a problem recently that sounds very similar and I had to end up calling the eLicense folks but they got it fixed in no time.

jt_booker · 06-29-2002, 09:38 PM

I sent them, an email and they sent me back a diagnostic tool which has seemed to fix the problem, at least on OOTP4, my FOF says Im out of licenses. I asked them if I could have one more since I lost the others. Im glad its fixed just bummed that I lost my career league that I was well into. Thanks for the help.

06-29-2002, 12:36 PM	#1
jt_booker Bat Boy Join Date: Jun 2002 Posts: 3	E license I have been playing OOTP and FOF on this computer for quite a while with no problems. All of a sudden every time I try to run either, a box comes up that says "runservice.exe has encountered a problem and needs to close" I looked in my control panel and the elicense folder is totally empty. I tried to re download both games and install a new license but I cannot even get the purchase license box to come up before the "runservice.exe problem" window comes up. Is this a file that I will have to re load windows xp to get back on my system or is it a file that should be coming when I dl the game. Any help would be greatly appreciated Its a 1.48Ghz athlon with 256MB of Ram running windows xp. Last edited by jt_booker; 06-29-2002 at 12:42 PM.

06-29-2002, 07:58 PM	#4
Steve Kuffrey Administrator Join Date: Jul 1999 Location: S.E. TN - Georgia born and raised Posts: 17,023	Not sure about XP but I had a problem recently that sounds very similar and I had to end up calling the eLicense folks but they got it fixed in no time. __________________ Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ *DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays Epicenter Baseball League - Astros 2014 The CBL Rewind - Phillies '95

06-29-2002, 04:20 PM	#2
Scott Vibert Hall Of Famer Join Date: Dec 2001 Location: My Computer Posts: 8,210	Check what profile you are running. I believe the Eliscence only works for one profile under XP. (This may or may not be correct... I know people who were experiencing Eliscence errors before under XP, typically traced to the error to trying to run the game from the "incorrect" profile.

06-29-2002, 07:54 PM	#3
jt_booker Bat Boy Join Date: Jun 2002 Posts: 3	Thanks for the tip, I had not thought of that and it made a lot of sense, however it wasnt the problem. I guess I will keep thinking on it. Thanks for the advice anyhow

06-29-2002, 09:38 PM	#5
jt_booker Bat Boy Join Date: Jun 2002 Posts: 3	I sent them, an email and they sent me back a diagnostic tool which has seemed to fix the problem, at least on OOTP4, my FOF says Im out of licenses. I asked them if I could have one more since I lost the others. Im glad its fixed just bummed that I lost my career league that I was well into. Thanks for the help.