Game crashing when making substitutions

[Baldric]

Since the latest patch my game keeps crashing when warming up a pitcher or making a substitution in game. I can make lineup changes but when I press return to game it crashes back to desktop. Running on iOS.

Seems to run fine on my phone, but crashes on iPad. Tried starting a new league with no success as well.

Updated iPad to latest version iOS and it seems to have fixed it.

[Jibby]

Even though I updated my IOS, my game still crashes when coming off the game screen (for example, making a substitution or opening a player's page). It crashes when I hit the Continue button coming out of someone's page. I changed to automatic AI substitutions and I do not open anyone's page, and I thought that was gonna be a workaround, but even when the AI makes a pitcher substitution, it still crashes after I hit Continue. IT'S BEEN VERY FRUSTRATING!!! I haven't been able to finish even 1 game as yet! I've tried and researched as much as I can, but yet to find a solution. I don't understand why I feel like the only one with this issue.

PLEASE HELP!!!!!!!!!!!!

[Will Beh]

Originally Posted by Baldric

Since the latest patch my game keeps crashing when warming up a pitcher or making a substitution in game. I can make lineup changes but when I press return to game it crashes back to desktop. Running on iOS.

Seems to run fine on my phone, but crashes on iPad. Tried starting a new league with no success as well.

Updated iPad to latest version iOS and it seems to have fixed it.

When you say updated to latest version iOS, do you mean the Apple OS version, or the app version?

[Will Beh]

Originally Posted by Jibby

Even though I updated my IOS, my game still crashes when coming off the game screen (for example, making a substitution or opening a player's page). It crashes when I hit the Continue button coming out of someone's page. I changed to automatic AI substitutions and I do not open anyone's page, and I thought that was gonna be a workaround, but even when the AI makes a pitcher substitution, it still crashes after I hit Continue. IT'S BEEN VERY FRUSTRATING!!! I haven't been able to finish even 1 game as yet! I've tried and researched as much as I can, but yet to find a solution. I don't understand why I feel like the only one with this issue.

PLEASE HELP!!!!!!!!!!!!

It might be an out of memory crash, what device are you running on? Could I also confirm the app version you are using? And lastly, can you try to play with the device set to vibrate/mute to turn off the sound (I doubt it will help but it's worth a try)?

[Will Beh]

Also, if you're on iOS can you please enable sharing of the crash logs? You can enable that by doing the following

- Open the Settings app on your iPhone or iPad.
- Go to Privacy & Security.
- Scroll down and tap Analytics & Improvements.
- Toggle ON Share iPhone/iPad Analytics.
- Toggle ON Share with App Developers.

That way the next time a crash occurs, a day or two later I will receive the log and will be able to fix it much easier

[Baldric]

Updated to the latest Apple iOS version Will. Could be a memory issue, I notice on my iPad that there is a delay when returning to the game, before the pitch button becomes active. I assume this is where the game was crashing.

[Jibby]

I'm using 10th generation iPad. Also, I have the latest app version. I believe the volume is the problem. Once I turned off the volume, it's not crashing anymore. Thanks for the advice (even though you were skeptical about it)!

[Baldric]

Originally Posted by Jibby

I'm using 10th generation iPad. Also, I have the latest app version. I believe the volume is the problem. Once I turned off the volume, it's not crashing anymore. Thanks for the advice (even though you were skeptical about it)!

That’s interesting because I rarely play with sound on and was still having crash issues earlier.

[Will Beh]

Yeah it does appear like it's at least related to the sound from what you guys are mentioning. Whether it's off vs on and crashing is less of an indicator than if changing it fixes the crash. I think the problem was something to do with how iOS was handling the sound buffers and how we were clearing them, so just changing from on to off or vice versa would probably change the buffers enough to help with the crash. That being said, I have a hotfix currently waiting for review, so the ultimate test will be when it's released

[Jibby]

Hey Will, the game is crashing again after the newest update. Whatever you did before to fix it, please repeat!!! Need a hotfix ASAP!!

[Will Beh]

Originally Posted by Jibby

Hey Will, the game is crashing again after the newest update. Whatever you did before to fix it, please repeat!!! Need a hotfix ASAP!!

Thanks for letting me know, that's quite frustrating I didn't think anything got changed

[Will Beh]

I do see some areas that were touched around where my previous hotfix changed things, so I'll undo those and start a build. I'll probably need to wait a day to see the crash logs to confirm, but my hope is this will in fact be the issue and so by then the build will already be uploaded and approved, allowing me to release as soon as I can confirm. So hopefully the turnaround on this will be quick

[Will Beh]

On the bright side, since I'll just be running this build off of the current code base, the hotfix will pick up some major improvements to AI trade evaluation that I completed yesterday, as well as some ball flight fixes Matt did, which weren't in when I ran the last Go build

[Will Beh]

Ok I just released a hotfix. Please let me know if it helps because I still don't have the crash logs, so this was kind of just an instinctual change, but I figured I may as well release it asap in case it does do the trick

[Will Beh]

Did it help?

[Jibby]

Hey Will, I just got back on to try it and it's still crashing. Maybe the logs will help you crack it, but unfortunately, the hotfix didn't help.

[Will Beh]

Originally Posted by Jibby

Hey Will, I just got back on to try it and it's still crashing. Maybe the logs will help you crack it, but unfortunately, the hotfix didn't help.

I sincerely apologize, I'm not quite sure what's causing this issue now but I'll keep working this weekend to hopefully get another hotfix out before Monday

[Will Beh]

I have another hotfix currently awaiting approval, I'll let everyone know when I'm able to release it. I *think* this one should resolve it

[guitarhero911]

Reproducible crash:
During a live game, opening the Bench screen and then attempting to return to the game causes an immediate crash. Game restarts to last save. Occurs every time. Saving between innings works normally. Crash appears tied to Bench screen navigation rather than gameplay or 3D action.

This is with the latest iOS version and last patch of 5/30 applied.

[Will Beh]

Thanks for the feedback, I've just put out a second hotfix just now which I think will actually take care of the issue. Please let me know if it helps or doesn't. It's build number 10 now