Missing Card!

Hwilensky · 06-16-2022, 08:47 PM

I had Inserted Ray Danridge into my starting lineup for one of my teams, and now the card is missing and no where to be found. Developers if you are reading this some help please. I ssubmitted a ticket for it. It is ticket#16950

dishnet34 · 06-16-2022, 09:24 PM

Have you checked your inactive roster?

Hwilensky · 06-17-2022, 07:14 AM

Yes I have, I also checked to see if it was sold by accident...no dice..

Now it seems like an early in the cycle problem is happening. It is now changing up my roster...

dishnet34 · 06-17-2022, 12:41 PM

Are you sure you don't have any filters on that might preclude you from seeing it? It should be on your team somewhere.

Hwilensky · 06-17-2022, 06:13 PM

Quote:

Originally Posted by dishnet34

Are you sure you don't have any filters on that might preclude you from seeing it? It should be on your team somewhere.

Yeah no filters that would preclude me from seeing it. The roster move showed, as it was for DJ lemihou and he wasn't available for 14 days.

Hwilensky · 06-21-2022, 10:16 AM

Again....for the third bump(time)....really....unreal...can we get this fixed...my missing card...the AI randomly taking over my team....I can not even see who they are demoting...because the card goes missing.....lets fix this SH*&^T already...now I have two cards that are F*#&king missing....jeez!!!

Matt Arnold · 06-21-2022, 06:47 PM

For the Dandridge card, as far as we can see from the server logs, it's definitely still in your collection. Is it still missing, or did you find him and add him back to your roster? We have not seen any server errors handling imports for your team - what time last week did you first notice him go missing?

I would suggest that you exit the game, delete all the pt league folders in your saved game directory (all the .pt ones), enable trace mode, and log in again. If you can send that trace through, that might help see what is happening.

You mention a second missing card as well? Who was that? Also, when you look at your collection, does it seem like any cards are completely not valid on there?

We're still investigating the server logs to see if we can trace what happened, but the more we can narrow down the better we can drill into things.

Hwilensky · 06-21-2022, 09:57 PM

Quote:

Originally Posted by Matt Arnold

For the Dandridge card, as far as we can see from the server logs, it's definitely still in your collection. Is it still missing, or did you find him and add him back to your roster? We have not seen any server errors handling imports for your team - what time last week did you first notice him go missing?

I would suggest that you exit the game, delete all the pt league folders in your saved game directory (all the .pt ones), enable trace mode, and log in again. If you can send that trace through, that might help see what is happening.

You mention a second missing card as well? Who was that? Also, when you look at your collection, does it seem like any cards are completely not valid on there?

We're still investigating the server logs to see if we can trace what happened, but the more we can narrow down the better we can drill into things.

Thank You for the response....I do not know who the second card is...it is a pitcher that is all I could tell because when i opened PT this morning there was a 70's pitcher in my bullpen, and I would never have had one considering I have a bunch of 80's and 90's, and I just cant remember who that pitcher was....

As far as dandridge goes...he doesn't show anywhere. He does not even show in the collection missions screen...I mean if he was somewhere on my roster..he would show there...I know exactly when he went missing but I noticed it on June 16th at 7:30ish

I will do what you ask...and send the trace file..

Hwilensky · 06-22-2022, 08:10 PM

Matt...any chance you had time to check out the trace file?

Matt Arnold · 06-23-2022, 04:48 AM

The trace didn't really show anything. We would ideally need to see a trace from a larger session where you actually log into your team or teams I think to potentially see the issue. Log in, open your league, navigate to the Manage Cards screen, and run that for each of your teams.

As far as we can tell internally, your Albany team still should have that card in their collection. So we're still trying to see what you might be seeing with that team and why it doesn't show up.

Matt Arnold · 06-24-2022, 09:56 AM

It may not help, but another suggestion to try would be to delete the data/online_data/cache/card_cache.dat (or probably copy it to somewhere else and remove the original file) with the game closed. If something in there was corrupted, that could potentially have an impact. Although it should get refreshed regularly enough that I don't think it would still be impacting things and "hiding" cards.

06-16-2022, 09:24 PM	#2
dishnet34 All Star Starter Join Date: Feb 2014 Posts: 1,269	Have you checked your inactive roster? __________________ OOTP's Official Perfect Team Hype Man / host of TWIPT Saturday Showdown and Perfect League World Series "Find a way to be alone in a baseball stadium at sunrise, when the only sound you hear are about nine birds that got lost, and found themselves in a stadium, and they’re chirping across the grandstand trying to figure out where the f*** they ended up." -Dan Besbris

06-17-2022, 12:41 PM	#4
dishnet34 All Star Starter Join Date: Feb 2014 Posts: 1,269	Are you sure you don't have any filters on that might preclude you from seeing it? It should be on your team somewhere. __________________ OOTP's Official Perfect Team Hype Man / host of TWIPT Saturday Showdown and Perfect League World Series "Find a way to be alone in a baseball stadium at sunrise, when the only sound you hear are about nine birds that got lost, and found themselves in a stadium, and they’re chirping across the grandstand trying to figure out where the f*** they ended up." -Dan Besbris

06-23-2022, 04:48 AM	#10
Matt Arnold OOTP Developer Join Date: Jun 2009 Location: Here and there Posts: 14,705	The trace didn't really show anything. We would ideally need to see a trace from a larger session where you actually log into your team or teams I think to potentially see the issue. Log in, open your league, navigate to the Manage Cards screen, and run that for each of your teams. As far as we can tell internally, your Albany team still should have that card in their collection. So we're still trying to see what you might be seeing with that team and why it doesn't show up. Last edited by Matt Arnold; 06-23-2022 at 06:54 AM.

06-16-2022, 08:47 PM	#1
Hwilensky All Star Reserve Join Date: Jan 2009 Posts: 629	Missing Card! I had Inserted Ray Danridge into my starting lineup for one of my teams, and now the card is missing and no where to be found. Developers if you are reading this some help please. I ssubmitted a ticket for it. It is ticket#16950 Last edited by Hwilensky; 06-16-2022 at 08:55 PM.

06-17-2022, 07:14 AM	#3
Hwilensky All Star Reserve Join Date: Jan 2009 Posts: 629	Yes I have, I also checked to see if it was sold by accident...no dice.. Now it seems like an early in the cycle problem is happening. It is now changing up my roster...

06-21-2022, 10:16 AM	#6
Hwilensky All Star Reserve Join Date: Jan 2009 Posts: 629	Again....for the third bump(time)....really....unreal...can we get this fixed...my missing card...the AI randomly taking over my team....I can not even see who they are demoting...because the card goes missing.....lets fix this SH&^T already...now I have two cards that are F#&king missing....jeez!!!

06-21-2022, 06:47 PM	#7
Matt Arnold OOTP Developer Join Date: Jun 2009 Location: Here and there Posts: 14,705	For the Dandridge card, as far as we can see from the server logs, it's definitely still in your collection. Is it still missing, or did you find him and add him back to your roster? We have not seen any server errors handling imports for your team - what time last week did you first notice him go missing? I would suggest that you exit the game, delete all the pt league folders in your saved game directory (all the .pt ones), enable trace mode, and log in again. If you can send that trace through, that might help see what is happening. You mention a second missing card as well? Who was that? Also, when you look at your collection, does it seem like any cards are completely not valid on there? We're still investigating the server logs to see if we can trace what happened, but the more we can narrow down the better we can drill into things.

06-22-2022, 08:10 PM	#9
Hwilensky All Star Reserve Join Date: Jan 2009 Posts: 629	Matt...any chance you had time to check out the trace file?

06-24-2022, 09:56 AM	#11
Matt Arnold OOTP Developer Join Date: Jun 2009 Location: Here and there Posts: 14,705	It may not help, but another suggestion to try would be to delete the data/online_data/cache/card_cache.dat (or probably copy it to somewhere else and remove the original file) with the game closed. If something in there was corrupted, that could potentially have an impact. Although it should get refreshed regularly enough that I don't think it would still be impacting things and "hiding" cards.