MAC graphics issues

KJDelaney · 08-22-2021, 09:50 AM

During a game, I will sometimes have to move the labels of some of the players to better align where they are in the field and on base paths. This is for 2d and Web views. However, when I try to move them on my MAC the players vanish off screen or don't move at all. Do I need to do something different?

KJDelaney · 08-23-2021, 09:17 AM

Anyone?

Lukas Berger · 08-23-2021, 10:14 AM

You might try opening OOTP in low res mode, as per the following. I'm not certain it will fix this, but it might help:

1. Go to wherever the app is located, most likely in the Applications folder.
2. Right-click on the app that you would like to open in low resolution mode, and select “Get Info” to bring forth the information dialog box for the app.
3. When the Get Info dialog box opens, you should see an option that says “Open in Low Resolution.” What you need to do here is checkmark the box next to the option.
4. Close the Get Info dialog box after you have checked the option.
5. Now, double-click on the app to launch it

KJDelaney · 08-23-2021, 10:26 AM

Tried that already. Did some looking on some previous posts. Still no joy.

Lukas Berger · 08-23-2021, 11:47 AM

I'm not really sure offhand of another possible fix in that case.

I'll do the same, look through old posts and tickets to see if I can find a solution from anyone who had a similar problem in the past.

KJDelaney · 08-23-2021, 05:38 PM

Doing same thing on PC, no issue.

Lukas Berger · 08-24-2021, 05:39 AM

Does the same thing happen regardless or whether you're in windowed or full screen modes?

KJDelaney · 08-24-2021, 07:59 AM

Yes.

I tried various sizes of windows as well, same result.

If I move them in the ballpark setup, there is no issue. Only during a game that it acts wonky.

KJDelaney · 08-24-2021, 03:24 PM

And if it matters, I am using a 21.5” iMac (2019)

Lukas Berger · 08-25-2021, 08:25 AM

I have to be honest, this probably a bit beyond my knowledge at this point

It's mostly likely going to take a bit of a deeper dive into some specific troubleshooting.

Given that, I'd recommend opening a support ticket, which you can do even just by sending an email to support@ootpdevelopments.com and the support guys can work with you more directly on this (or they may even have seen this before and already know what's going on, if we're lucky).

KJDelaney · 08-25-2021, 08:50 AM

Will do. And thanks for working with me.

KJDelaney · 09-08-2021, 12:45 PM

Support desk was a swing and a miss. 2 replies in 2 weeks. One of them was an apology for not responding. Had them close my ticket, basically what's the point.

Lukas Berger · 09-09-2021, 04:41 AM

Quote:

Originally Posted by KJDelaney

Support desk was a swing and a miss. 2 replies in 2 weeks. One of them was an apology for not responding. Had them close my ticket, basically what's the point.

Sorry about that!

I know they're quite short staffed at the moment.

Let me try to take a look again and see if I can figure anything else out here that might be going on.

One thing that might help, if you can create a debug log while you're trying to move the labels and we can see if there's anything weird recorded in that.

https://support.ootpdevelopments.com...debug-log-file

Reed · 11-05-2021, 01:19 PM

Bought MacBook Pro 14 in Monterey and have the same problem as above, game bought from steam. Erased all content from drive and got game from fast springs. Same results
Also, if I try to play game in classic mode, stadium is partially hidden. I think there may be a workaround by going into low res but I have not tried that.
Disappointing these issues apparently have been known for awhile but haven’t been corrected. Hopefully they will be corrected by OOTP 23.

Lukas Berger · 11-08-2021, 05:00 AM

I know the latest couple Mac OS upgrades seems to have introduced some video card driver related issues.

We're aware of those and looking at what we might be able to do.

KJDelaney · 05-23-2022, 05:45 PM

Since NOTHING was ever done with this when I first posted this a version or 2 ago. Figured why not.

Lets post it again.

KJDelaney · 05-23-2022, 05:46 PM

And its happening on the Mac unfriendly OOTP 23 as well.

08-22-2021, 09:50 AM	#1
KJDelaney All Star Reserve Join Date: Jun 2008 Posts: 542	MAC graphics issues During a game, I will sometimes have to move the labels of some of the players to better align where they are in the field and on base paths. This is for 2d and Web views. However, when I try to move them on my MAC the players vanish off screen or don't move at all. Do I need to do something different?

08-23-2021, 10:14 AM	#3
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 20,165	You might try opening OOTP in low res mode, as per the following. I'm not certain it will fix this, but it might help: 1. Go to wherever the app is located, most likely in the Applications folder. 2. Right-click on the app that you would like to open in low resolution mode, and select “Get Info” to bring forth the information dialog box for the app. 3. When the Get Info dialog box opens, you should see an option that says “Open in Low Resolution.” What you need to do here is checkmark the box next to the option. 4. Close the Get Info dialog box after you have checked the option. 5. Now, double-click on the app to launch it __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here

08-23-2021, 11:47 AM	#5
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 20,165	I'm not really sure offhand of another possible fix in that case. I'll do the same, look through old posts and tickets to see if I can find a solution from anyone who had a similar problem in the past. __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here

08-24-2021, 05:39 AM	#7
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 20,165	Does the same thing happen regardless or whether you're in windowed or full screen modes? __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here

08-25-2021, 08:25 AM	#10
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 20,165	I have to be honest, this probably a bit beyond my knowledge at this point It's mostly likely going to take a bit of a deeper dive into some specific troubleshooting. Given that, I'd recommend opening a support ticket, which you can do even just by sending an email to support@ootpdevelopments.com and the support guys can work with you more directly on this (or they may even have seen this before and already know what's going on, if we're lucky). __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here

08-23-2021, 09:17 AM	#2
KJDelaney All Star Reserve Join Date: Jun 2008 Posts: 542	Anyone?

08-23-2021, 10:26 AM	#4
KJDelaney All Star Reserve Join Date: Jun 2008 Posts: 542	Tried that already. Did some looking on some previous posts. Still no joy.

08-23-2021, 05:38 PM	#6
KJDelaney All Star Reserve Join Date: Jun 2008 Posts: 542	Doing same thing on PC, no issue.

08-24-2021, 07:59 AM	#8
KJDelaney All Star Reserve Join Date: Jun 2008 Posts: 542	Yes. I tried various sizes of windows as well, same result. If I move them in the ballpark setup, there is no issue. Only during a game that it acts wonky.

08-24-2021, 03:24 PM	#9
KJDelaney All Star Reserve Join Date: Jun 2008 Posts: 542	And if it matters, I am using a 21.5” iMac (2019)

08-25-2021, 08:50 AM	#11
KJDelaney All Star Reserve Join Date: Jun 2008 Posts: 542	Will do. And thanks for working with me.

09-08-2021, 12:45 PM	#12
KJDelaney All Star Reserve Join Date: Jun 2008 Posts: 542	Support desk was a swing and a miss. 2 replies in 2 weeks. One of them was an apology for not responding. Had them close my ticket, basically what's the point.

11-05-2021, 01:19 PM	#14
Reed Hall Of Famer Join Date: Oct 2013 Posts: 2,213	Bought MacBook Pro 14 in Monterey and have the same problem as above, game bought from steam. Erased all content from drive and got game from fast springs. Same results Also, if I try to play game in classic mode, stadium is partially hidden. I think there may be a workaround by going into low res but I have not tried that. Disappointing these issues apparently have been known for awhile but haven’t been corrected. Hopefully they will be corrected by OOTP 23.

11-08-2021, 05:00 AM	#15
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 20,165	I know the latest couple Mac OS upgrades seems to have introduced some video card driver related issues. We're aware of those and looking at what we might be able to do. __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here

05-23-2022, 05:45 PM	#16
KJDelaney All Star Reserve Join Date: Jun 2008 Posts: 542	Since NOTHING was ever done with this when I first posted this a version or 2 ago. Figured why not. Lets post it again.

05-23-2022, 05:46 PM	#17
KJDelaney All Star Reserve Join Date: Jun 2008 Posts: 542	And its happening on the Mac unfriendly OOTP 23 as well.