Crash Issue - Android 11, Google Pixel 3

kyle_a_cameron · 07-21-2021, 12:18 PM

Thanks so much for getting this released. Have been looking forward to it!

An issue I'm having is that whenever I switch apps on my phone or press the power button, the game crashes.

Will Beh · 07-21-2021, 04:29 PM

Thanks for the feedback, can I ask you what you see? Also, if possible, can you enable debug mode in the general settings and then send us the trace file? Then reproduce the crash and send us the trace?
You can find the trace file in
\Phone\Android\data\com.com2us.ootpbbgo.android.go ogle.global.normal\files\AppData\prefs\debug
in your phone's directory

kyle_a_cameron · 07-22-2021, 11:21 PM

Absolutely. Trace attached. Thanks for your work!

Will Beh · 07-23-2021, 02:25 PM

Thanks so much. So from the trace file, it seems that your game saved and ended properly. This warning message might be some Android feature, but it's likely unnecessary, so I'll have to look into how to stop it from popping up.
But just to be sure, if you hit "Wait" are you able to keep playing normally?

kyle_a_cameron · 07-24-2021, 04:08 PM

Shoot, haha. That works. Thanks for taking the time!

07-21-2021, 12:18 PM	#1
kyle_a_cameron Bat Boy Join Date: May 2014 Posts: 9	Crash Issue - Android 11, Google Pixel 3 Thanks so much for getting this released. Have been looking forward to it! An issue I'm having is that whenever I switch apps on my phone or press the power button, the game crashes.

07-21-2021, 04:29 PM	#2
Will Beh OOTP Developments Join Date: May 2020 Location: Canada Posts: 1,352	Thanks for the feedback, can I ask you what you see? Also, if possible, can you enable debug mode in the general settings and then send us the trace file? Then reproduce the crash and send us the trace? You can find the trace file in \Phone\Android\data\com.com2us.ootpbbgo.android.go ogle.global.normal\files\AppData\prefs\debug in your phone's directory

07-23-2021, 02:25 PM	#4
Will Beh OOTP Developments Join Date: May 2020 Location: Canada Posts: 1,352	Thanks so much. So from the trace file, it seems that your game saved and ended properly. This warning message might be some Android feature, but it's likely unnecessary, so I'll have to look into how to stop it from popping up. But just to be sure, if you hit "Wait" are you able to keep playing normally?

07-24-2021, 04:08 PM	#5
kyle_a_cameron Bat Boy Join Date: May 2014 Posts: 9	Shoot, haha. That works. Thanks for taking the time!