Never received registration email

Gerth · 06-25-2019, 07:39 PM

I just bought OOTP20 and tried to sign up for Perfect Team. I entered by username but never received an email. When I try to use password recovery it tells me that no account with that email address exists. When I try to register again it says that my email address is already in use. I don't know what to do and I don't see a support email address. I use OOTP18 in online leagues and never owned OOTP19.

Matt Arnold · 06-25-2019, 10:58 PM

I'd suggest filing a support ticket (http://support.ootpdevelopments.com/...Tickets/Submit) with your email and the details, and we can look things up in the system and figure out what's going on.

funseeker · 06-26-2019, 06:44 PM

I had the same issue today. And I couldn't submit a support ticket. Got an account disabled message. I guess the next step is to request a refund.

06-25-2019, 07:39 PM	#1
Gerth Bat Boy Join Date: Apr 2014 Posts: 3	Never received registration email I just bought OOTP20 and tried to sign up for Perfect Team. I entered by username but never received an email. When I try to use password recovery it tells me that no account with that email address exists. When I try to register again it says that my email address is already in use. I don't know what to do and I don't see a support email address. I use OOTP18 in online leagues and never owned OOTP19.

06-26-2019, 06:44 PM	#3
funseeker Minors (Rookie Ball) Join Date: Jun 2019 Posts: 35	No registration email I had the same issue today. And I couldn't submit a support ticket. Got an account disabled message. I guess the next step is to request a refund.

06-25-2019, 10:58 PM	#2
Matt Arnold OOTP Developer Join Date: Jun 2009 Location: Here and there Posts: 16,298	I'd suggest filing a support ticket (http://support.ootpdevelopments.com/...Tickets/Submit) with your email and the details, and we can look things up in the system and figure out what's going on.