Game extremely sluggish?

[Ron.]

Haven't played since '17, was pleasantly surprised to see '19 available on Origin Access so I downloaded it earlier and am just now checking it out. I'm finding the UI to be so sluggish as to make the game frustrating to the point of unplayable for me. Several seconds of Windows loading cursor between each screen. Even something as simple as opening an email is taking around a second.

This is on a Threadripper 1950x w/ 32GB of RAM and a 1080Ti. I've tried running fullscreen (3440x1440) and windowed mode at various resolutions but they all seem to be equally sluggish (as a side note, resizing the window results in about 2 minutes of waiting).

Any suggestions?

[Lukas Berger]

Really sorry you've run into that.

What video card and processor do you have on your system?

This sounds like you've run into a big issue we have been dealing with the last few days where after we had some trouble with our last patch, for a handful of people with AMD processors (and/or AMD video cards) the game is reacting as you're describing. We're working really hard on finding a complete solution to this at the moment.

There are a couple fixes that may help in the meantime.

The first, vitally important one, is to make sure that your video card drivers are fully up to date. Even if you have a program that should be updating them, check them manually anyway as sometimes those programs do not correctly install the updates.

After that, the next step to try is to open the game and go to (settings -> semi transparent background -> and make sure that is disabled).

Those two steps have fixed or reduced the issues for quite a few people, but not for everyone with the problem.

If they do or don't work for you, either way please let me know.

[Ron.]

Thanks for the reply. PC specs are in the first post. I followed your suggestions and the UI is now noticeably more responsive, though it still feels slow. Also seems to get worse the longer the game has been running. Additionally, I tried managing some games and the program will freeze for literally 1 minute or more on any moves I make from the substitution screen, then freeze for another minute on trying to exit the substitution screen.

[Ron.]

OK, the problem appears to be related to having a multi-monitor setup. I turned off my secondary monitor and now the UI is very responsive and I'm not getting the minute-long pauses when trying to resize a window or when playing out a game.

[Markus Heinsohn]

Originally Posted by Ron.

OK, the problem appears to be related to having a multi-monitor setup. I turned off my secondary monitor and now the UI is very responsive and I'm not getting the minute-long pauses when trying to resize a window or when playing out a game.

Interesting. We will release 19.8.79 later today, can you please try it with your 2 monitor setup? So far everyone who has tested build 78 says it works flawless, so maybe it does for your setup, too.