For the first time I am disappointed in OOTP and have stopped playing

[italyprof]

Well, up to now my experience with this game has been wonderful, even when I found it technically difficult, had computer problems, or found out how inept I really am at some things.

I have played it for years, I think since OOTP 15.

But after I had to buy a new computer I found upon reloading the game that my 3D players are blurry, they have no torsos, no faces and only one leg and arm.

I several times followed the advice to update the drivers for my video card. They are up to date. I checked every thing else I could. Nothing works and the beauty of the game aesthetically and visually is really ruined completely.

I have posted several requests for advice, aid, anything, in the technical section, in the bugs section, in Historical Simulations and here in General Discussions as well as emailing Lukas and the OOTP general email. Nothing. Haven't looked at the game in months. Sad.

Have on solution and no one has so much as granted me a note saying "sorry" or "we will try to think of something" or "send us this specific info and maybe we can be more helpful". Anything. I am surprised given how attentive and helpful the people who design and run this game and site are, and I understand they are busy. But one reply would have been nice.

DOES ANYONE HAVE ANY IDEA HOW I CAN GET THIS GAME TO WORK AGAIN? I HAVE ALREADY DISINSTALLED AND REINSTALLED IT AND IT IS STILL THE SAME, LIKE THE PLAYERS GO ON AND OFF LIKE LITTLE LIGHTBULBS, ONLY HALF VISIBLE LIKE GHOSTS. ANYTHING? ANYONE?

[battists]

So just to confirm:

- The faces have NEVER worked on your new computer
- The faces DID work on your old computer (including with OOTP 19?)

What operating system do you use?

I haven't been involved in this sort of issue in years, so I don't want to give you false hope, but these would be the first questions I would ask to get started.

[Orcin]

In addition to the questions above, is this a league that was imported from your prior computer? Have you tried creating a new league on your new computer using all default settings and no mods?

[markvacc1]

Might also try using different resolutions as well.

[NoOne]

you may have a bad gpu?

obviously, you need to troubleshoot less problematic issues, first.

quality settings of gpu (outside game) may require a perusing, if you have not done so before. google any term you don't recognize and it's easy to make an informed decision on that setting and whether it'd be relevant to your problem.

if it's a new pc/laptop, there should be no issues. does the screen split, ever? like the sides beome the center of the screen? that can be a bad gpu. it's having a problem rendering various parts of the 3d graphic and that's not typically a great sign.

tearing is not a problem and can be fixed with locking fps to vertical refresh rate (typically 60).

if reducing quality doesn't help, try increasing it -- especially if you bought mid to upper range hardware. ootp is not too hard on 3d resources, i don't suspect. do keep FPS locked to refresh rate though. if it can't keep up, look for "opengl triple buffering" option in gpu settings.

[phenom]

Maybe I missed it, but you haven't posted any information about your computer other than it is a Windows 10 machine. It might help to tell us what you had that worked and what you have now that doesn't. Otherwise you're just blaming your car for having a poor ride on a bumpy road when it had such a good ride on a smooth road.

[texasmame]

Sounds like you may have installed "The Walking Dead" mod.

[jimmysthebestcop]

Install a program like Speccy if Windows based and paste the file output here. At least the Summary part.

The problem can always be 2 things software or hardware. Hardware would be your GPU and if its a built in gpu that on your processor then could be the processor. Run a benchmark like Heaven. If it passes that you can rule out hardware.

So thats software. If its Windows based that means 3 things. Game installation, drivers or windows itself. If you have clean installed video drivers and the game and still same problem then its reinstall Windows from scratch complete clean install.

Then test a completely brand new universe and see if the problem is gone.

That is the only way to be certain.

[Drstrangelove]

1) Post complete comp specs (cpu, gpu, ram, HD size, windows version.) Diagnostics work best with information.

2) Post task manager stats (cpu usage, gpu usage, ram usage, network usage, disk usage) while game is running in the mode that has problems. Again, diagnostics.

3) Confirm that you did a clean install of the newest drivers. Clean installs, imo, are the only proper installs that should be used whenever one has complaints about graphic issues.


Without that as a minimum, everyone is guessing over something that might be otherwise be obvious. For example, your HD might be full, you might have large programs running in the background, you might have incompatible drivers left from a non-clean install, your ram usage might be excessive, your cpu might be overworked, etc.

From all your posts, all I could tell was that: 1) it worked on another pc, but not on this one; and, 2) you've installed new drivers. Even saying you have a "new" pc isn't useful since "new" might mean someone gave you a 5-year old computer that's "new" to you, or that it's a "new" computer you got from a store that had been unable to sell for 3 years, that it was a "new" computer someone built for you out of old parts, or that is was a brand "new" computer you ordered from Dell.

[italyprof]

Originally Posted by battists

So just to confirm:

- The faces have NEVER worked on your new computer
- The faces DID work on your old computer (including with OOTP 19?)

What operating system do you use?

I haven't been involved in this sort of issue in years, so I don't want to give you false hope, but these would be the first questions I would ask to get started.

Hi, Thanks for replying. Windows 10 is the operating system. Same as on the older computer that it worked on.

[italyprof]

Originally Posted by Orcin

In addition to the questions above, is this a league that was imported from your prior computer? Have you tried creating a new league on your new computer using all default settings and no mods?

No, I installed the game fresh and started a new game. Thanks.

[italyprof]

Originally Posted by phenom

Maybe I missed it, but you haven't posted any information about your computer other than it is a Windows 10 machine. It might help to tell us what you had that worked and what you have now that doesn't. Otherwise you're just blaming your car for having a poor ride on a bumpy road when it had such a good ride on a smooth road.

Thanks. I understand your point, but...

1. OOTP has worked on four different computers for me over the years without a hitch.

2. I don't know how computers work and am not fluent in much of the computer jargon, so I don't really have any info to give.

3. When you buy a product and install it on a new computer it is reasonable to assume that unless there is a basic incompatibility - like downloading the Apple version onto your PC - that it should work without you having to study engineering.

[Lukas Berger]

I did reply to you initially on the forums (never saw an email/message from you, maybe it went astray somehow?), but I have to apologize for not following up on your reply to my reply on the forums. I must've somehow missed it I see it now by looking at your post history though. So that's my bad, sorry!

Unfortunately I suspect the problem here is not something we can fix in the game, in that there's almost certainly something wrong with your graphics card/drivers to be causing this to be happening.

Typically updating the drivers would fix an issue with a graphics card, but if there's something failing on it it's possible even that wouldn't help.

Another possibility is that if the graphics card is ok, then something was somehow borked in the installation of the game.

So the next thing to try would be to load OOTP, then to go to the start screen > settings > troubleshooting > and hit the "force game data re-installation button.

If that doesn't fix things, the next step would be to try playing in 3d with as many different configurations as possible on the 3d & facegen section of that settings screen. Especially you'll want to try each different one of the OpenGL settings, as well as maybe even different audience settings, shadow settings etc to see if any of them change things.

After you try that if nothing works, send me an(other) email directly to me at lukas@ootpdevelopments and hopefully I should actually get it this time and will try to help further, at least to the best of my abilities (In other words, if it is a GPU issue, I probably won't be able to fix things for you, but we can try some stuff)

[NoOne]

i had a defective gpu for many years before it broke down. it only had a problem playing 2d media -- like a movie or tv show.

i thought it was just an incompatibility issue. i found a workaround of removing the first state of the power consumption -- essentially eliminating the "Green" power saving state. everything worked okay - 95% of the time.

odd stuff happens when a gpu isn't working right. it's easy to get frustrated by it. i wrote numerous angry posts on amd's forums, lol. *not true, but others did. i think they made a whole boatload of gpu (nvidia and amd) with some clunky parts around ~2008 through 2010.

if you have the old computer and it's a non-integrated 3d video card, try swapping it out, if you have tried all the other stuff... or if you know someone with a 3d vid card just lying around etc. pop it in and if it works, you know that was the problem. 5 seconds plus time it takes to turn on your pc.

[Drstrangelove]

Originally Posted by italyprof

3. When you buy a product and install it on a new computer it is reasonable to assume that unless there is a basic incompatibility - like downloading the Apple version onto your PC - that it should work without you having to study engineering.

Of course it should.

[battists]

Yeah, I know that one of the biggest challenges for companies like this one are compatibility issues like this.

Think about: when you release a game for a console like the PlayStation 4, everyone has more or less the exact same hardware. Same operating system, same processor, same graphics, etc. Sure, there are slight variabilities between different models, but by and large they are the same or extremely similar.

However, when you release a game for PC, you have practically no idea what the machines will look like. Every PC can have a different operating system, different processor, different graphics card, different hard drive, different sound card, etc. There are literally endless possible permutations.

Even large development shops that release games on the PC struggle with compatibility issues. (And based on my knowledge of software and gaming, probably 90% of the compatibility issues have to do with graphics in some way.)

Now you take a small company like OOTP Dev, who maybe now is approaching 10 employees after 20 years. They simply don’t have the resources to test on a wide variety of devices. So the odds of some sort of incompatibility existing somewhere are pretty high.

It seems pretty clear that something is going on with the original posters new device and the graphical aspects of OOTP. Whether that is the games fault or the computers fault, it’s often not easy to determine. But Lucas is here now, and hopefully he can help find some solution for the poster.


Sent from my iPhone using Tapatalk

[BIG17EASY]

Originally Posted by Drstrangelove

Most forms of engineering will not help with computers. Regardless, technology has never been available without basic knowledge. Even non electronic items, some of which have been around for centuries, can be misused without having basic knowledge:

1) lawn fertilizer will not work properly if applied under the wrong temps, wind velocity, precipitation, etc. Wasting lawn fertilizer or burning lawns happens to most homeowners at some point.

2) hand tools like saws, hammers, screwdrivers will not work properly on the wrong fasteners or materials. I know from having stripped more than my share of screws, and being force to re-drill holes.

3) clothes will not wash or dry properly using the wrong cleansers, temperatures, or speeds. Again, shrunk, stained, ruined clothes is not uncommon.

4) foods will spoil if not kept under proper conditions. How many people still get hospitalized from eating improperly handled eggs salad this summer?

One can enumerate endlessly, but the point is, that no, people who design electronic devices aren't assuming it will work as long as a person can tell an Apple computer from a PC. I bought my first PC 34 years ago, and during the last 25 years, I have always operated 3-8 computers at a time (I have 3 towers and 4 laptops right now), and while they are far easier to use today, they require access to some basic knowledge for troubleshooting.

Talking down to someone like this isn't helping anyone.

[Drstrangelove]

Originally Posted by BIG17EASY

Talking down to someone like this isn't helping anyone.

duplicate post.

[Drstrangelove]

Originally Posted by BIG17EASY

Talking down to someone like this isn't helping anyone.

I was actually responding to the hyperbole, but yes, I get your point. Now, if you'd edit your post, the whole issue will be fine.