Occasional crash when closing

mars001 · 05-29-2017, 02:03 PM

Every now and then the game crashes when I'm closing the app just as it gets to 100% saving. I don't see anything wrong when I restart, but maybe there is something wrong I don't notice?

This has been happening with the last few patches/hotfixes, but I don't have repeatable repro steps.

RchW · 05-29-2017, 04:22 PM

Usually when the game crashes it starts up differently. Is there visual representation of the crash that you could take a screenshot of?

mars001 · 05-29-2017, 07:05 PM

I'll get a screenshot next time it happens, but if I recall there isn't much to see. Are the crash reports that Windows collects used at all?

RchW · 05-29-2017, 07:52 PM

Quote:

Originally Posted by mars001

I'll get a screenshot next time it happens, but if I recall there isn't much to see. Are the crash reports that Windows collects used at all?

When the game crashes the next startup usually starts with a message. Are you sure it's crashing and what tells you that it is.

RchW · 05-29-2017, 07:55 PM

See this. About 0.25 sec after this the game closed. If the game crashes something else must happen I think.

I used PrtScn

Lukas Berger · 05-30-2017, 09:03 AM

Can you try doing the following to generate a trace file and then send it to me via a support ticket? Thanks!

Open the game and click on Settings
Now click on the Troubleshooting tab.
Finally, click the drop-down menu that says "Don't write OOTP debug info to file".
Change it so that it will be "write OOTP debug info into file".
Click OK and then exit the game.

Once Trace Mode has been enabled, follow these steps to generate a trace file:

Launch OOTP. You may receive a pop-up saying that Trace Mode is enabled, and that performance may be slower than normal.
Perform whatever steps are required to cause your problem to occur (or perform whatever steps OOTP Developments has suggested).
Quit OOTP (if it hasn't crashed). [If it didn't crash, then the log won't be helpful for troubleshooting crash problems (but may be helpful for other problems). In that case, there's no need to send us the trace log if you're troubleshooting a crash problem.]
Open the game and click on Settings (or Preferences in older versions).
Now click on the Troubleshooting tab.
Open the folder called "debug".
Finally, find the file called "ootp_trace.txt" and attach that to your ticket.

To disable Trace Mode, simply reverse the steps above. It's important to disable this since the game will run slower with trace mode enabled.

mars001 · 05-30-2017, 03:51 PM

Thanks Lukas. Since this doesn't happen all the time, it could go quite a while without crashing. Is it okay to leave the trace mode enabled that long? Should I periodically clear it out or delete the file?

Lukas Berger · 05-30-2017, 04:54 PM

Quote:

Originally Posted by mars001

Thanks Lukas. Since this doesn't happen all the time, it could go quite a while without crashing. Is it okay to leave the trace mode enabled that long? Should I periodically clear it out or delete the file?

It's ok, but it will definitely slow down your game. So depends on how much the crash bothers you as opposed to the slower play...

mars001 · 06-08-2017, 09:56 AM

Okay, the game finally crashed again since I reported this and I had the trace turned on. I will open a ticket and attach the log file.

05-29-2017, 02:03 PM	#1
mars001 All Star Reserve Join Date: Dec 2003 Location: Seattle, WA Posts: 951	Occasional crash when closing Every now and then the game crashes when I'm closing the app just as it gets to 100% saving. I don't see anything wrong when I restart, but maybe there is something wrong I don't notice? This has been happening with the last few patches/hotfixes, but I don't have repeatable repro steps.

05-29-2017, 04:22 PM	#2
RchW Hall Of Famer Join Date: Jul 2004 Location: Toronto ON by way of Glasgow UK Posts: 15,629	Usually when the game crashes it starts up differently. Is there visual representation of the crash that you could take a screenshot of? __________________ Cheers RichW If you’re looking for a good cause to donate money to please consider a Donation to Parkinson’s Canada. It may help me have a better future and if not me, someone else. Thanks. “Conservatism consists of exactly one proposition …There must be in-groups whom the law protects but does not bind, alongside out-groups whom the law binds but does not protect.” Frank Wilhoit

05-29-2017, 07:55 PM	#5
RchW Hall Of Famer Join Date: Jul 2004 Location: Toronto ON by way of Glasgow UK Posts: 15,629	See this. About 0.25 sec after this the game closed. If the game crashes something else must happen I think. I used PrtScn Attached Images __________________ Cheers RichW If you’re looking for a good cause to donate money to please consider a Donation to Parkinson’s Canada. It may help me have a better future and if not me, someone else. Thanks. “Conservatism consists of exactly one proposition …There must be in-groups whom the law protects but does not bind, alongside out-groups whom the law binds but does not protect.” Frank Wilhoit

05-30-2017, 09:03 AM	#6
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 22,290	Can you try doing the following to generate a trace file and then send it to me via a support ticket? Thanks! Open the game and click on Settings Now click on the Troubleshooting tab. Finally, click the drop-down menu that says "Don't write OOTP debug info to file". Change it so that it will be "write OOTP debug info into file". Click OK and then exit the game. Once Trace Mode has been enabled, follow these steps to generate a trace file: Launch OOTP. You may receive a pop-up saying that Trace Mode is enabled, and that performance may be slower than normal. Perform whatever steps are required to cause your problem to occur (or perform whatever steps OOTP Developments has suggested). Quit OOTP (if it hasn't crashed). [If it didn't crash, then the log won't be helpful for troubleshooting crash problems (but may be helpful for other problems). In that case, there's no need to send us the trace log if you're troubleshooting a crash problem.] Open the game and click on Settings (or Preferences in older versions). Now click on the Troubleshooting tab. Open the folder called "debug". Finally, find the file called "ootp_trace.txt" and attach that to your ticket. To disable Trace Mode, simply reverse the steps above. It's important to disable this since the game will run slower with trace mode enabled. __________________ lukas@ootpdevelopments.com Buy Out of the Park Baseball 27! Need to upload files for us to check out? Instructions can be found here

05-29-2017, 07:05 PM	#3
mars001 All Star Reserve Join Date: Dec 2003 Location: Seattle, WA Posts: 951	I'll get a screenshot next time it happens, but if I recall there isn't much to see. Are the crash reports that Windows collects used at all?

05-30-2017, 03:51 PM	#7
mars001 All Star Reserve Join Date: Dec 2003 Location: Seattle, WA Posts: 951	Thanks Lukas. Since this doesn't happen all the time, it could go quite a while without crashing. Is it okay to leave the trace mode enabled that long? Should I periodically clear it out or delete the file?

06-08-2017, 09:56 AM	#9
mars001 All Star Reserve Join Date: Dec 2003 Location: Seattle, WA Posts: 951	Okay, the game finally crashed again since I reported this and I had the trace turned on. I will open a ticket and attach the log file.