app doesn't work at all. - Page 3

Sebastian Palkowski · 03-31-2017, 10:07 AM

Quote:

Originally Posted by mwb6

I didn't receive invite for TestFlight - would be happy to try if you want to invite me.

Regards,

Did you write an email and if so, which one?

mwb6 · 03-31-2017, 10:12 AM

I sent in an email and opened a ticket yesterday after purchasing the game.
Ticket ID: 18660; I didn't send an email to you directly - sorry if I misunderstood your post above. Either way - I can test if you would like another user.

Sebastian Palkowski · 03-31-2017, 10:13 AM

Quote:

Originally Posted by mwb6

I sent in an email and opened a ticket yesterday after purchasing the game.
Ticket ID: 18660; I didn't send an email to you directly - sorry if I misunderstood your post above. Either way - I can test if you would like another user.

Please send an email with your name and email (which is connected to your Apple ID) directly to me (email see above).

crp · 03-31-2017, 10:22 AM

I am having the same problem. The app opens then immediately closes. Please advise.

Mariner and Giants Fan · 03-31-2017, 11:06 AM

I downloaded the TestFlight app and ran MLB manager 2017 and still it crashes. Though it takes a tick longer to crash.

Sent from my iPhone using Tapatalk

Drex37 · 03-31-2017, 11:17 AM

I received the email and ran the app which crashed. Have you received the crash reports?

Drex37 · 03-31-2017, 11:20 AM

That tic longer running happened for me as well, although I noticed that same thing happened when I would restart my phone and close all my apps prior to receiving the beta.

Sebastian Palkowski · 03-31-2017, 05:55 PM

A new build is up, it will still crash but we hope to get a bit more info from the crash files.

IMPORTANT: please allow to share developer info with your device before you start the App:

https://support.apple.com/en-us/HT202100

Please remove your old App first, then install the new build from Testflight.

Thanks for helping us out to find the cause for the crash!

mwb6 · 03-31-2017, 06:31 PM

Quote:

Originally Posted by Sebastian Palkowski

A new build is up, it will still crash but we hope to get a bit more info from the crash files.

Thanks for helping us out to find the cause for the crash!

Crashing away ... hope you get helpful data!

Drex37 · 03-31-2017, 07:06 PM

When I was deleting I deleted from TestFlight as well and won't let me run the update without receiving a new invite

Sent from my iPhone using Tapatalk

Sebastian Palkowski · 04-01-2017, 05:04 AM

Quote:

Originally Posted by mwb6

Crashing away ... hope you get helpful data!

Did you follow my link above and enabled the developer info? I did not get any record for the new build so far.

Drex37 · 04-01-2017, 05:08 AM

Thanks for sending the invite I ran it again and it crashed once more

Sent from my iPhone using Tapatalk

Sebastian Palkowski · 04-03-2017, 11:24 AM

The .14 build did not get a single crash reported so I can´t look into the reason.

I will prepare a new build now (with Apple you never know) but in the meantime, please look again if you followed the guide in this link:

https://support.apple.com/en-us/HT202100

Also enable "Share with App developers".

Then make sure MLB Manager 2017 is really closed (not just in the background) and start/crash it again.

Once the .15 build is out (I will post here), please repeat the process.

Sebastian Palkowski · 04-03-2017, 05:14 PM

Build #15 is available. Hopefully it will get us any crash reports.

Drex37 · 04-03-2017, 05:18 PM

Quote:

Originally Posted by Sebastian Palkowski

Build #15 is available. Hopefully it will get us any crash reports.

Just ran the new build. Have you received my crash report.

dashchain · 04-04-2017, 01:16 AM

I sent an email with my info do you need me to test the crash as well?

Sebastian Palkowski · 04-04-2017, 05:49 AM

We got one crash report with the new build. The crash is somewhere in the iOS code, so there is no way for us to debug it. So it is back to the drawing board.

Since it happens always on a small number of devices and never on the majority of devices, we need to find the common point for the devices that it happens on:

AFAIK it happens only on iPhones, right?

Everyone with the crash, can you please post your exact device type, iOS and any setting you might use that is not the default (like screen lock or child protection). Maybe we find something that all effected devices have in common.

dashchain · 04-04-2017, 08:22 AM

iPhone 7 plus and latest IOS

Sebastian Palkowski · 04-04-2017, 08:38 AM

Quote:

Originally Posted by dashchain

iPhone 7 plus and latest IOS

Many other can run the App on this device + iOS so can you think of any setting you might use that is not the default?

Drex37 · 04-04-2017, 09:10 AM

Quote:

Originally Posted by dashchain

iPhone 7 plus and latest IOS

Me too. I have Bluetooth enabled. I have location services enabled.

Sent from my iPhone using Tapatalk

03-31-2017, 11:06 AM	#45
Mariner and Giants Fan All Star Starter Join Date: Jun 2002 Location: Port Townsend, WA. Posts: 1,261	I downloaded the TestFlight app and ran MLB manager 2017 and still it crashes. Though it takes a tick longer to crash. Sent from my iPhone using Tapatalk __________________ Hebrews 11:1 "Now faith is the substance of things hoped for, the evidence of things not seen"

03-31-2017, 11:20 AM	#47
Drex37 Bat Boy Join Date: Mar 2017 Posts: 15	That tic longer running happened for me as well, although I noticed that same thing happened when I would restart my phone and close all my apps prior to receiving the beta. Last edited by Drex37; 03-31-2017 at 11:22 AM.

03-31-2017, 05:55 PM	#48
Sebastian Palkowski Developer Join Date: Mar 2002 Location: Hamburg, Germany Posts: 5,224	A new build is up, it will still crash but we hope to get a bit more info from the crash files. IMPORTANT: please allow to share developer info with your device before you start the App: https://support.apple.com/en-us/HT202100 Please remove your old App first, then install the new build from Testflight. Thanks for helping us out to find the cause for the crash! __________________ Buy Franchise Hockey Manager 11

04-03-2017, 11:24 AM	#53
Sebastian Palkowski Developer Join Date: Mar 2002 Location: Hamburg, Germany Posts: 5,224	The .14 build did not get a single crash reported so I can´t look into the reason. I will prepare a new build now (with Apple you never know) but in the meantime, please look again if you followed the guide in this link: https://support.apple.com/en-us/HT202100 Also enable "Share with App developers". Then make sure MLB Manager 2017 is really closed (not just in the background) and start/crash it again. Once the .15 build is out (I will post here), please repeat the process. __________________ Buy Franchise Hockey Manager 11

04-03-2017, 05:14 PM	#54
Sebastian Palkowski Developer Join Date: Mar 2002 Location: Hamburg, Germany Posts: 5,224	Build #15 is available. Hopefully it will get us any crash reports. __________________ Buy Franchise Hockey Manager 11

03-31-2017, 10:12 AM	#42
mwb6 Minors (Single A) Join Date: Apr 2012 Posts: 77	I sent in an email and opened a ticket yesterday after purchasing the game. Ticket ID: 18660; I didn't send an email to you directly - sorry if I misunderstood your post above. Either way - I can test if you would like another user.

03-31-2017, 10:22 AM	#44
crp Bat Boy Join Date: Mar 2017 Posts: 2	I am having the same problem. The app opens then immediately closes. Please advise.

03-31-2017, 11:17 AM	#46
Drex37 Bat Boy Join Date: Mar 2017 Posts: 15	I received the email and ran the app which crashed. Have you received the crash reports?

03-31-2017, 07:06 PM	#50
Drex37 Bat Boy Join Date: Mar 2017 Posts: 15	When I was deleting I deleted from TestFlight as well and won't let me run the update without receiving a new invite Sent from my iPhone using Tapatalk

04-01-2017, 05:08 AM	#52
Drex37 Bat Boy Join Date: Mar 2017 Posts: 15	Thanks for sending the invite I ran it again and it crashed once more Sent from my iPhone using Tapatalk

04-04-2017, 01:16 AM	#56
dashchain Bat Boy Join Date: Apr 2017 Posts: 4	I sent an email with my info do you need me to test the crash as well?

04-04-2017, 05:49 AM	#57
Sebastian Palkowski Developer Join Date: Mar 2002 Location: Hamburg, Germany Posts: 5,224	We got one crash report with the new build. The crash is somewhere in the iOS code, so there is no way for us to debug it. So it is back to the drawing board. Since it happens always on a small number of devices and never on the majority of devices, we need to find the common point for the devices that it happens on: AFAIK it happens only on iPhones, right? Everyone with the crash, can you please post your exact device type, iOS and any setting you might use that is not the default (like screen lock or child protection). Maybe we find something that all effected devices have in common. __________________ Buy Franchise Hockey Manager 11

04-04-2017, 08:22 AM	#58
dashchain Bat Boy Join Date: Apr 2017 Posts: 4	iPhone 7 plus and latest IOS