Game crashes/won't accept my activation code

BIG Irish · 02-24-2010, 10:49 AM

I am on a MAC & some time ago my online games (3 of them) started crashing every time I attempted to open the waiver wire, look at all the league's players or open the draft pool. I suffered through this problem and found time consuming workarounds because I was told that I'd need to reinstall the game to really fix the problems & I was worried about the game not accepting my activation code.

But since two of my leagues are taking a short break I decided to go ahead & try to fix this by reinstalling the game, but as I feared, now the game won't accept my activation code and the crashing problems still exist. This problem occurs with all three online leagues & a solo league I just started to check the problem. I tried downloading new online files for all three leagues and as expected nothing changed.

It is hard for me to even consider buying the next version of OOTP, when there seems to be a new confounding problem with every version that comes out. I thank you in advance for anyone that can offer me any help on this subject.

TribeFanInNC · 02-24-2010, 07:40 PM

If it is happening in all your leagues, it is definitely game related not league related. Try installing a full version of the game to another directory other than the default directory. That may solve it.

I'm not sure exactly how to reactivate your codes on Mac. On PC, we contact the licenser directly and they reset them.

SteveP · 02-24-2010, 08:35 PM

Unfortunately, the way to do a re-install most efficiently is to de-license your old version first, before you trash it (for future reference, the button to initiate a de-license is in Game Preferences). This basically releases your activation code at the PISD server.

You should have been given two activation codes when you bought the game. Have you tried both of them?

PISD will release your license(s) upon request, but you have to go their web site and sign on to your account there. It happens pretty automatically (though you will get a little nagging message about taking care of your licenses).

battists · 03-07-2010, 06:14 PM

Since we haven't heard back from this poster in quite some time, I'm going to go ahead and close out this thread.

If you want to continue discussing this issue, please submit a ticket via our new support site.

Thanks very much!

02-24-2010, 10:49 AM	#1
BIG Irish Minors (Double A) Join Date: Apr 2006 Posts: 163	Game crashes/won't accept my activation code I am on a MAC & some time ago my online games (3 of them) started crashing every time I attempted to open the waiver wire, look at all the league's players or open the draft pool. I suffered through this problem and found time consuming workarounds because I was told that I'd need to reinstall the game to really fix the problems & I was worried about the game not accepting my activation code. But since two of my leagues are taking a short break I decided to go ahead & try to fix this by reinstalling the game, but as I feared, now the game won't accept my activation code and the crashing problems still exist. This problem occurs with all three online leagues & a solo league I just started to check the problem. I tried downloading new online files for all three leagues and as expected nothing changed. It is hard for me to even consider buying the next version of OOTP, when there seems to be a new confounding problem with every version that comes out. I thank you in advance for anyone that can offer me any help on this subject. __________________ GM of the New York Mets of MLB Dreams GM of the Cape Canaveral Launch of the POTD GM of the Oklahoma City Twisters of the WWBL

03-07-2010, 06:14 PM	#4
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Since we haven't heard back from this poster in quite some time, I'm going to go ahead and close out this thread. If you want to continue discussing this issue, please submit a ticket via our new support site. Thanks very much! __________________ Come check out my dynasty report, Funky Times!

02-24-2010, 07:40 PM	#2
TribeFanInNC Hall Of Famer Join Date: Oct 2007 Posts: 4,019	If it is happening in all your leagues, it is definitely game related not league related. Try installing a full version of the game to another directory other than the default directory. That may solve it. I'm not sure exactly how to reactivate your codes on Mac. On PC, we contact the licenser directly and they reset them.

02-24-2010, 08:35 PM	#3
SteveP Moderator Join Date: Aug 2008 Posts: 3,109	Unfortunately, the way to do a re-install most efficiently is to de-license your old version first, before you trash it (for future reference, the button to initiate a de-license is in Game Preferences). This basically releases your activation code at the PISD server. You should have been given two activation codes when you bought the game. Have you tried both of them? PISD will release your license(s) upon request, but you have to go their web site and sign on to your account there. It happens pretty automatically (though you will get a little nagging message about taking care of your licenses).