Bought Game/Won't install license

Capital · 03-23-2007, 09:01 PM

I just bought the game but when I try to install the license, I get the following:

Error Code 4
Parsing data returned from licensing server

I did restart my computer just to make sure something needed to update after install. I did use the trial briefly and that worked fine. Any way to help?

bp_ · 03-23-2007, 09:07 PM

do you have a firewall? Try turning that off, activate, then turn it back on.

Quote:

http://www.elicense.com/usersupport/el_faq.htm#errors
-3 or -4Unusual. Indicates a problem with the data returned from the license server. This may be remedied by correct proxy settings. Sometimes it can be caused by the presence of personal firewall software on the computer. Contact us using this <Support Form link. Please provide exact details on the steps leading up to the error occuring.

Capital · 03-23-2007, 09:39 PM

Quote:

Originally Posted by bp_

do you have a firewall? Try turning that off, activate, then turn it back on.

Well, I just disabled my firewall and that didn't work...same message. I have order probably 10+ games, EHM with SI Games and have never had an e-license problem. I'll sleep on it and see if I can think of anything else to try. I guess I could use the "offline" attempt.

Capital · 03-24-2007, 08:14 AM

I was able to install the game license using the off-line option. I never have had to do this before in numerous e-license text game purchases, but bottom line is that it worked.

However, I was able to install the second license with no problem on my alternate machine. It must have been some kind of setting with my primary but I have installed others, including EHM 2007, with no problem.

Just wanted to give you guys an update.

03-23-2007, 09:01 PM	#1
Capital Minors (Double A) Join Date: Feb 2002 Posts: 100	Bought Game/Won't install license I just bought the game but when I try to install the license, I get the following: Error Code 4 Parsing data returned from licensing server I did restart my computer just to make sure something needed to update after install. I did use the trial briefly and that worked fine. Any way to help?

03-24-2007, 08:14 AM	#4
Capital Minors (Double A) Join Date: Feb 2002 Posts: 100	Fixed - sort of I was able to install the game license using the off-line option. I never have had to do this before in numerous e-license text game purchases, but bottom line is that it worked. However, I was able to install the second license with no problem on my alternate machine. It must have been some kind of setting with my primary but I have installed others, including EHM 2007, with no problem. Just wanted to give you guys an update.