Preorder and then nothing?

mkjhartmann · 03-20-2007, 06:14 PM

I preordered with credit card today, but have yet to receive any sort of email acknowlidging the order. Is that correct? Seems a little sloppy.

Mike

Faaip De Oiad · 03-20-2007, 06:21 PM

Maybe you typed you email address wrong.

mkjhartmann · 03-20-2007, 06:29 PM

OK,

so how do I check this? Based on your response I assume I should have received a message?

My bank account has already been charged the $34.99, so there is certainly no problem with the cash withdrawl function!

Mike

jbmagic · 03-20-2007, 06:31 PM

http://www.ootpdevelopments.com/boar...d.php?t=142122

fhomess · 03-20-2007, 06:31 PM

Quote:

Originally Posted by mkjhartmann

My bank account has already been charged the $34.99, so there is certainly no problem with the cash withdrawl function!

That is typically how it works, isn't it? I think you may need to contact eLicense directly.

SandMan · 03-20-2007, 06:39 PM

Quote:

Originally Posted by mkjhartmann

I preordered with credit card today, but have yet to receive any sort of email acknowlidging the order. Is that correct? Seems a little sloppy.

Mike

Did you print out the order with the order id? This is all you really need when you download the game. I made sure that I grabbed the screen image of the order I made today, just in case something bad were to happen....

Also could be that your messages are being blocked as spam. Because of the notification method being automated the email service you are using may think it is spam and is blocking the notification..... happens to me all the time.....

HolyCow98 · 03-20-2007, 06:43 PM

Having the email blocked by spam has happened to me on more than one occasion to me over the years.

Hopefully you wrote or printed the ID number that shows up after the transaction has been processed or you have a spam folder that you can view and get it that way.

If all else fails...contact the viatech guys at eLicense and they will be able to look it up.

MattH3322 · 03-20-2007, 06:51 PM

holy crap. I just realized that I never got one and I ordered it a few weeks ago. Crap.

Erik W. · 03-20-2007, 06:53 PM

Yeah, check your spam filters and make sure that stuff from OOTPD isn't blocked, or you'll weep come Thursday when you don't have the pre-order download link.

MattH3322 · 03-20-2007, 06:58 PM

Quote:

Originally Posted by Azamien

Yeah, check your spam filters and make sure that stuff from OOTPD isn't blocked, or you'll weep come Thursday when you don't have the pre-order download link.

Looks like I am going to weep.

Erik W. · 03-20-2007, 07:08 PM

Quote:

Originally Posted by MattH3322

Looks like I am going to weep.

You might send a PM or e-mail to Marc Duffy.

mkjhartmann · 03-20-2007, 09:49 PM

Oh, I did it at the office between phone calls and never printed out the screen. So there goes the day earlier I gained! Ouch.

Mike

Marc Duffy · 03-21-2007, 02:41 AM

PM me your name / email address you used and I'll see what I can do

eriqjaffe · 03-21-2007, 08:53 AM

If you can figure out a way of PMing Marc some fresh meat, he'll work even faster.

phenom · 03-21-2007, 08:57 AM

Quote:

Originally Posted by Marc Duffy

PM me your name / email address you used and I'll see what I can do

What kinda zoo you runnin' over there!?!?!?

Says a lot about your character.

phenom · 03-21-2007, 08:59 AM

Quote:

Originally Posted by mkjhartmann

Oh, I did it at the office between phone calls and never printed out the screen. So there goes the day earlier I gained! Ouch.

Mike

Seems a little sloppy.

rudel.dietrich · 03-21-2007, 09:06 AM

Contact elicense
They are super fast about getting you your order IDs upon request

Steelspring · 03-21-2007, 09:07 AM

I didn't ever receive an email acknowledgement, but nothing was stopped by spamguard. I saved the confirmatin number of the order, and I assume that will work. Don't knwo about the day early though . . .

I also email and PM Marc about it and received no reply . . .

phenom · 03-21-2007, 09:08 AM

I'm pretty sure Marc is the project manager, and elicense handles the sales.

So when there's a problem with a sale, you contact... who?

Marc Duffy · 03-21-2007, 09:17 AM

Quote:

Originally Posted by Steelspring

I didn't ever receive an email acknowledgement, but nothing was stopped by spamguard. I saved the confirmatin number of the order, and I assume that will work. Don't knwo about the day early though . . .

I also email and PM Marc about it and received no reply . . .

I've not checked my PMs as I am busy building the final version of the game

03-20-2007, 06:14 PM	#1
mkjhartmann Minors (Single A) Join Date: Mar 2002 Posts: 82	Preorder and then nothing? I preordered with credit card today, but have yet to receive any sort of email acknowlidging the order. Is that correct? Seems a little sloppy. Mike

03-20-2007, 06:43 PM	#7
HolyCow98 Hall Of Famer Join Date: Dec 2001 Location: Douglasville, GA Posts: 2,735	Having the email blocked by spam has happened to me on more than one occasion to me over the years. Hopefully you wrote or printed the ID number that shows up after the transaction has been processed or you have a spam folder that you can view and get it that way. If all else fails...contact the viatech guys at eLicense and they will be able to look it up. __________________ NPBL Enjoying its 60th season Georgia GM

03-20-2007, 06:51 PM	#8
MattH3322 All Star Reserve Join Date: Jul 2002 Location: Chicago area Posts: 752	holy crap. I just realized that I never got one and I ordered it a few weeks ago. Crap. __________________ People say us Irish have a bad reputation for drinking and fighting. It makes me so mad that I want to get drunk and punch someone.

03-20-2007, 06:53 PM	#9
Erik W. Global Moderator Join Date: Apr 2003 Location: Rivière-du-Loup, Qc Posts: 4,615	Yeah, check your spam filters and make sure that stuff from OOTPD isn't blocked, or you'll weep come Thursday when you don't have the pre-order download link. __________________ Free agent baseball fan. Let's go (insert team name here)!

03-21-2007, 08:53 AM	#14
eriqjaffe Hall Of Famer Join Date: May 2003 Location: Under The Christmas Fish Posts: 7,734	If you can figure out a way of PMing Marc some fresh meat, he'll work even faster. __________________

03-20-2007, 06:21 PM	#2
Faaip De Oiad Minors (Triple A) Join Date: Mar 2006 Posts: 260	Maybe you typed you email address wrong.

03-20-2007, 06:29 PM	#3
mkjhartmann Minors (Single A) Join Date: Mar 2002 Posts: 82	OK, so how do I check this? Based on your response I assume I should have received a message? My bank account has already been charged the $34.99, so there is certainly no problem with the cash withdrawl function! Mike

03-20-2007, 06:31 PM	#4
jbmagic Hall Of Famer Join Date: Sep 2003 Location: Los Angeles Posts: 3,417	http://www.ootpdevelopments.com/boar...d.php?t=142122

03-20-2007, 09:49 PM	#12
mkjhartmann Minors (Single A) Join Date: Mar 2002 Posts: 82	Oh, I did it at the office between phone calls and never printed out the screen. So there goes the day earlier I gained! Ouch. Mike

03-21-2007, 02:41 AM	#13
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	PM me your name / email address you used and I'll see what I can do

03-21-2007, 09:06 AM	#17
rudel.dietrich Hall Of Famer Join Date: Jul 2004 Location: Zürich, Switzerland Posts: 8,608	Contact elicense They are super fast about getting you your order IDs upon request

03-21-2007, 09:07 AM	#18
Steelspring Bat Boy Join Date: Feb 2007 Posts: 13	I didn't ever receive an email acknowledgement, but nothing was stopped by spamguard. I saved the confirmatin number of the order, and I assume that will work. Don't knwo about the day early though . . . I also email and PM Marc about it and received no reply . . .

03-21-2007, 09:08 AM	#19
phenom Hall Of Famer Join Date: Mar 2003 Location: Near the Great Wall. On the GOOD side. Posts: 3,774	I'm pretty sure Marc is the project manager, and elicense handles the sales. So when there's a problem with a sale, you contact... who? __________________ reported