Mac version- won't launch

magicotter · 06-19-2006, 09:08 PM

Mac 1.5 GHz PowerPC G4
512 MB DDR SDRAM
OS X 10.4.6

The game will not launch.

Clicking OOTP 2006 icon launched the purchase program (there didn't appear to be anyway to launch the program as a "demo", but I was going to purchase it anyway, so not a big problem).

Completed the purchase, received a receipt and an email confirmation.

Subsequently, clicking the OOTP icon does nothing but a brief launch animation (the Icon jumps). But nothing happens. At first, it would appear in the dock as a running program, but it would not react. Now it just does its animation and nothing.

I have reinstalled, same problem.

I have re-downloaded a "fresh" copy of the demo, and re-installed twice, same problem.

Any insight would be much appreciated.

-Scot

TC Dale · 06-30-2006, 12:28 AM

I am discussing this with Marc to see what we info we need to help you playing.. I assume this is still a problem?

Marc Duffy · 06-30-2006, 05:01 AM

Ok, just picking this up now

Quote:

Clicking OOTP 2006 icon launched the purchase program (there didn't appear to be anyway to launch the program as a "demo", but I was going to purchase it anyway, so not a big problem).

Just so you know...When the purchase screens appear, to run as demo you simply hit cancel.

Quote:

Subsequently, clicking the OOTP icon does nothing but a brief launch animation (the Icon jumps). But nothing happens. At first, it would appear in the dock as a running program, but it would not react. Now it just does its animation and nothing.

That's officially a new one on me. When you say you purchased, did you do so from inside the application or did you go to the website and fill in your info?

magicotter · 06-30-2006, 04:33 PM

I purchased the software through the application.

-Scot

kingcharlesxii · 06-30-2006, 06:34 PM

Have you tried updating to the 10.4.7 release this week and testing again? Just a shot in the dark but it might help.

magicotter · 07-01-2006, 02:04 PM

Quote:

Originally Posted by Marc Duffy

Just so you know...When the purchase screens appear, to run as demo you simply hit cancel.

Actually, this doesn't work either. Tried it with a new install as well.

When I click on the OOTP2006 icon, I get the software delivery wizard with the options to "start" or "cancel". Cancel just exits the program, start launches the purchase program. Opting for "cancel" at anypoint just quits the wizard.

I'll try updating to 10.4.7

-Scot

Marc Duffy · 07-03-2006, 06:06 AM

Let me know how it goes please

OakDragon · 07-03-2006, 02:02 PM

I would try deleting the preference file(s) for OOTP. The "bouncing icon, then nothing" is a common symptom of a corrupt preference file. I can't figure out where it's stored, though. It's not in the preferences folder inside the user's library folder. Maybe it's in the OOTP folder somewhere.

Marc or Steve, where is the OOTP preference file located (the file(s) that contain the preferences, options, settings, etc. that are loaded when the game first starts)?

magicotter · 07-04-2006, 12:03 PM

Quote:

Originally Posted by Marc Duffy

Let me know how it goes please

Updated to 10.4.7, no changes.

"My eyes! The goggles do nothing!"

Hmmm. Dug around myself but can't find a preference file for OOTP. But if somebody points me at it, I'll be happy to give deleting it a try. Really, I'd cover myself in peanut butter if I thought it would help.

Thanks all for the suggestions so far.

-Scot

Marc Duffy · 07-04-2006, 12:13 PM

data\config\

There is a file called app which you can delete I believe.

magicotter · 07-05-2006, 10:08 PM

Quote:

Originally Posted by Marc Duffy

data\config\

There is a file called app which you can delete I believe.

Tried it, but it didn't help. I'll give it a go with a new downloaded version tomorrow.

I'm still not able to get it to launch the demo version, I can only get the delivery wizard. I assume to license it, I've got to actually get it to start, right?

Anyway, I should have some time tomorrow to play it around with it, maybe some insight will befall me. I have faith.

-Scot

sethaziz · 07-14-2006, 08:49 AM

Actually I am having the same problem. After i installed the game and i click on the icon to start it, nothing happens. The icon reacts as if its going to start the application but it never does. I have tried to reinstall a few times with no difference. It wont let me reinstall any more because it says i have used up all of my installations and i should contact support. I tried to email support but have not recieved a response. thanks

Seth

battists · 07-20-2006, 09:44 AM

I logged this as TT # 2335.

Does anyone have any updates on this?

Thanks!

Steve

magicotter · 07-20-2006, 02:23 PM

No real update. Nothing I've tried has worked, but I've been busy recently so I haven't tried much.

If I get a chance this weekend I'll try and install OOTP on various Macs at the lab at work and see if I can get any common denominator for the failure to startup.

-Scot

OakDragon · 07-20-2006, 03:01 PM

Grasping at straws, but maybe a file that stores info about the purchase or registration number is corrupt? Are those stored in data/config also?

magicotter · 07-28-2006, 04:51 PM

OK, well, I haven't been able to duplicate the error at work. I've got OOTP to work on a couple of machines here in demo mode. All the machines tried are older (G3 - G4) and running some version of 10.3, I haven't had access to the Mac Mini that mirrors my home system as it's being used for a project right now. Maybe this weekend I can try it out.

I'm assuming that OS 10.4 isn't the problem, since that would be pretty obvious. I don't have any 3rd party widgets or anything much but the regular Mac package running, so I don't have an obvious conflict there.

I have downloaded the 1.02 version and will give that a try tonight after giving my system a stern talking too and a little cleaning up.

We'll see how it goes. Gotta get this working-- I may actually have some free time to waste next week.

-Scot

magicotter · 07-28-2006, 04:59 PM

Quote:

Originally Posted by OakDragon

Grasping at straws, but maybe a file that stores info about the purchase or registration number is corrupt? Are those stored in data/config also?

But the game won't launch even in demo-mode. It launches the purchase / licensing software, but whether you buy or cancel, nothing happens. It just goes away. I've tried deleting and reinstalling and just going for the demo, but that hasn't worked either.

It's as if my machine doesn't recognize that there's another program beyond the licensing software. That's it as far as my system is concerned. It's odd, to say the least.

Figuring out if my first copy that I have since deleted was ever actually recorded as licensed (and thus deleted w/o being unlicensed) and what to do about it is a whole other kettle of fish.

If anybody out there is also having this issue with the Mac version, mind giving us a run down of your specs? Trying to find a common thread.

-Scot

battists · 10-07-2006, 10:16 PM

Just following up on a few long-ignored threads.

Can anyone tell me if this problem ever magically went away?

Steve

OakDragon · 10-07-2006, 11:10 PM

I'm 90% sure it's a corrupt file issue. I'm trying to figure out if any files are installed for the Mac version in weird places. Does the OOTP installer put everything it needs in the OOTP folder? Is there a way we can get a confirmation on that? BTW, for the future, it would be really nice if the installer was configured to make a log file for situations like this.

OakDragon · 10-07-2006, 11:20 PM

There's a preference file in the user/Library/Preferences folder called "com.sigames.ootpb.plist". magicotter, if you're still listening, make sure you've deleted that.

That's the only one I've been able to find. Of course, there might be something with a strange name that I haven't connected with OOTP, but *shrug*.

06-19-2006, 09:08 PM	#1
magicotter Bat Boy Join Date: Apr 2004 Posts: 15	Mac version- won't launch Mac 1.5 GHz PowerPC G4 512 MB DDR SDRAM OS X 10.4.6 The game will not launch. Clicking OOTP 2006 icon launched the purchase program (there didn't appear to be anyway to launch the program as a "demo", but I was going to purchase it anyway, so not a big problem). Completed the purchase, received a receipt and an email confirmation. Subsequently, clicking the OOTP icon does nothing but a brief launch animation (the Icon jumps). But nothing happens. At first, it would appear in the dock as a running program, but it would not react. Now it just does its animation and nothing. I have reinstalled, same problem. I have re-downloaded a "fresh" copy of the demo, and re-installed twice, same problem. Any insight would be much appreciated. -Scot

06-30-2006, 12:28 AM	#2
TC Dale Global Moderator Join Date: May 2002 Posts: 4,983	I am discussing this with Marc to see what we info we need to help you playing.. I assume this is still a problem? __________________ ----------------------------------

06-30-2006, 06:34 PM	#5
kingcharlesxii Hall Of Famer Join Date: Mar 2003 Location: Madison, WI Posts: 2,731	Have you tried updating to the 10.4.7 release this week and testing again? Just a shot in the dark but it might help. __________________ Formerly in the OTBA - Stockholm Royal Squirrels of Sweden OOTP Grand League Champion 2015

07-14-2006, 08:49 AM	#12
sethaziz Bat Boy Join Date: Jul 2006 Posts: 2	same problem Actually I am having the same problem. After i installed the game and i click on the icon to start it, nothing happens. The icon reacts as if its going to start the application but it never does. I have tried to reinstall a few times with no difference. It wont let me reinstall any more because it says i have used up all of my installations and i should contact support. I tried to email support but have not recieved a response. thanks Seth

10-07-2006, 11:20 PM	#20
OakDragon Hall Of Famer Join Date: Feb 2006 Location: San Jose, CA USA Posts: 3,494	There's a preference file in the user/Library/Preferences folder called "com.sigames.ootpb.plist". magicotter, if you're still listening, make sure you've deleted that. That's the only one I've been able to find. Of course, there might be something with a strange name that I haven't connected with OOTP, but shrug. Last edited by OakDragon; 10-07-2006 at 11:24 PM.

06-30-2006, 04:33 PM	#4
magicotter Bat Boy Join Date: Apr 2004 Posts: 15	I purchased the software through the application. -Scot

07-03-2006, 06:06 AM	#7
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	Let me know how it goes please

07-03-2006, 02:02 PM	#8
OakDragon Hall Of Famer Join Date: Feb 2006 Location: San Jose, CA USA Posts: 3,494	I would try deleting the preference file(s) for OOTP. The "bouncing icon, then nothing" is a common symptom of a corrupt preference file. I can't figure out where it's stored, though. It's not in the preferences folder inside the user's library folder. Maybe it's in the OOTP folder somewhere. Marc or Steve, where is the OOTP preference file located (the file(s) that contain the preferences, options, settings, etc. that are loaded when the game first starts)?

07-04-2006, 12:13 PM	#10
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	data\config\ There is a file called app which you can delete I believe.

07-20-2006, 09:44 AM	#13
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	I logged this as TT # 2335. Does anyone have any updates on this? Thanks! Steve

07-20-2006, 02:23 PM	#14
magicotter Bat Boy Join Date: Apr 2004 Posts: 15	No real update. Nothing I've tried has worked, but I've been busy recently so I haven't tried much. If I get a chance this weekend I'll try and install OOTP on various Macs at the lab at work and see if I can get any common denominator for the failure to startup. -Scot

07-20-2006, 03:01 PM	#15
OakDragon Hall Of Famer Join Date: Feb 2006 Location: San Jose, CA USA Posts: 3,494	Grasping at straws, but maybe a file that stores info about the purchase or registration number is corrupt? Are those stored in data/config also?

07-28-2006, 04:51 PM	#16
magicotter Bat Boy Join Date: Apr 2004 Posts: 15	OK, well, I haven't been able to duplicate the error at work. I've got OOTP to work on a couple of machines here in demo mode. All the machines tried are older (G3 - G4) and running some version of 10.3, I haven't had access to the Mac Mini that mirrors my home system as it's being used for a project right now. Maybe this weekend I can try it out. I'm assuming that OS 10.4 isn't the problem, since that would be pretty obvious. I don't have any 3rd party widgets or anything much but the regular Mac package running, so I don't have an obvious conflict there. I have downloaded the 1.02 version and will give that a try tonight after giving my system a stern talking too and a little cleaning up. We'll see how it goes. Gotta get this working-- I may actually have some free time to waste next week. -Scot

10-07-2006, 10:16 PM	#18
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Just following up on a few long-ignored threads. Can anyone tell me if this problem ever magically went away? Steve

10-07-2006, 11:10 PM	#19
OakDragon Hall Of Famer Join Date: Feb 2006 Location: San Jose, CA USA Posts: 3,494	I'm 90% sure it's a corrupt file issue. I'm trying to figure out if any files are installed for the Mac version in weird places. Does the OOTP installer put everything it needs in the OOTP folder? Is there a way we can get a confirmation on that? BTW, for the future, it would be really nice if the installer was configured to make a log file for situations like this.