to those who pre-ordered the Mac version

Marc Duffy · 06-07-2006, 06:01 PM

...you seem to have uncovered a slight flaw in the plan and you cannot enter your order code to activate the game.

Im working with E-sellerate on this now.

Those who download and order the mac version now will have no problems, this only affects pre-orders.

I hope to have a fix tonight, but more likely (if we have to rebuild the package) it will not be till the morning (UK time)

my suggestion to you is to spend tonight building your dream universe and carrying on with it tomorrow.

Many many apologies

marc

Marc Duffy · 06-07-2006, 06:09 PM

Ok, found the problem .. the serial box is missing and so the revised package will arrive tomorrow

Really really sorry Mac preorder guys

ygarak · 06-07-2006, 07:33 PM

This is, to say the least, annoying. When will the package arrive tomorrow? Perhaps you should offer to let us purchase again and refund tomorrow since the error is yours and not ours.

redsox12 · 06-07-2006, 07:35 PM

If we use the demo for the six month trial, will we be able to continue our universe afterwards?

PSUColonel · 06-07-2006, 07:45 PM

Quote:

Originally Posted by redsox12

If we use the demo for the six month trial, will we be able to continue our universe afterwards?

Good question

NYM86 · 06-07-2006, 08:04 PM

I guess there isn't any benefits in pre-ordering.

USN Squid · 06-07-2006, 08:09 PM

Quote:

Originally Posted by ygarak

This is, to say the least, annoying. When will the package arrive tomorrow? Perhaps you should offer to let us purchase again and refund tomorrow since the error is yours and not ours.

It's one more day. You can get everything set up, sim up to six months, and continue tomorrow off your saved game on the new package. It's not a big deal.

Quote:

Originally Posted by redsox12

If we use the demo for the six month trial, will we be able to continue our universe afterwards?

I would absolutely say yes.

Quote:

Originally Posted by NYM86

I guess there isn't any benefits in pre-ordering.

The was a discount. That was the only benefit all along. You still got it.

phenom · 06-07-2006, 08:10 PM

Quote:

Originally Posted by redsox12

If we use the demo for the six month trial, will we be able to continue our universe afterwards?

Save it as a Quickstart before you start simming.

redsox12 · 06-07-2006, 08:20 PM

Quote:

Originally Posted by phenom

Save it as a Quickstart before you start simming.

I realize I can do that, but I was hoping to make moves, and sim a little and pick up where I left off.

USN Squid · 06-07-2006, 08:28 PM

Quote:

Originally Posted by redsox12

I realize I can do that, but I was hoping to make moves, and sim a little and pick up where I left off.

I don't see why you can't - they're changing the licensing layout, not the game code.

redsox12 · 06-07-2006, 08:29 PM

Quote:

Originally Posted by USN Squid

I don't see why you can't - they're changing the licensing layout, not the game code.

That's what I figured, but I don't want to get too in depth and then have to start over.

fantom1979 · 06-07-2006, 08:31 PM

Man, I can just imagine the look on Marc's face when he realized that he was going to have to post this thread.

USN Squid · 06-07-2006, 08:35 PM

Quote:

Originally Posted by fantom1979

Man, I can just imagine the look on Marc's face when he realized that he was going to have to post this thread.

JTWood · 06-07-2006, 08:40 PM

Quote:

Originally Posted by ygarak

This is, to say the least, annoying. When will the package arrive tomorrow? Perhaps you should offer to let us purchase again and refund tomorrow since the error is yours and not ours.

Just so you guys know, this voice is not the voice of all Mac users. I'm cool with waiting, and I understand how things like this can happen.

Thanks for prioritizing.

ygarak · 06-07-2006, 08:58 PM

Quote:

Originally Posted by JTWood

Just so you guys know, this voice is not the voice of all Mac users. I'm cool with waiting, and I understand how things like this can happen.

Thanks for prioritizing.

Prioritizing what? Software function? Installation process? Bottom line? Since it was created OOTP has gone out of it's way to insure that their software is protected first. How many other shareware programs do you use that use a wrapper protection scheme?

Preordering was strongly marketed and encouraged and the product was delivered in a state that you cannot utilize all it's function if you preordered. If you haven't noticed, OOTP charges $5 extra to add any human interaction into the ordering process. I'm not sure why we shouldn't expect that the installation process go smoothly. It's not some rare and unexpected bug that only cropped up after heavy use.

I'm frustrated that I was given a date to expect the product, encouraged to preorder and then experience any penalty for anticipating things to go smoothly when I could have waited and had a smoother experience. I think folks that preorder tend to be a more loyal breed and should expect more than a 10% discount and a malfunctioning and delayed product. My 2 cents, I'm not pretending to speak for every mac user.

phenom · 06-07-2006, 09:03 PM

$5 extra?

ygarak · 06-07-2006, 09:13 PM

Quote:

Originally Posted by phenom

$5 extra?

By Telephone ($5 surcharge for phone orders)

Please call 781-449-7601.

By Check ($5 surcharge for mail orders)

Please provide the following information:

-Full Name
-Company or Organization (optional)
-Postal Address
-City, State/Province
-District Zip or Postal Code
-Country
-Telephone number
-E-mail address

rhydymwyn · 06-07-2006, 09:56 PM

Quote:

Originally Posted by Marc Duffy

Ok, found the problem .. the serial box is missing and so the revised package will arrive tomorrow

Really really sorry Mac preorder guys

It may take me until tomorrow to even understand what the heck is going on... I love EHM & FM, but this is intense (and/or I am dense)... I will gladly wait--late is better than never.

(And right the second time is better than nonexistent!)

piperclap · 06-07-2006, 10:08 PM

You are a bummer dude.
Chill out.

Its not as if SI has a huge master plan to piss you off. So what, your game doesn't work. Go outside. Make a friend.

Marc-thanks for being spot-on with the support (as you are with all SI products. You guys must work hard or something.) So far, I've only great things to say about my experiences with SI.

Question-if we order with the E-sellerate module, do we still get the discount up to the date? (yes, I forgot to preorder).

As for the six month thing-I'd assume it'd work since thats how FM and EHM both work as well. Hence the term "try and buy." You try it, take a break at 6 months to enter in your credit card info, then keep on chugging away trying to find the next great prospect.

And the $5 thing? Thats because they probably pay a per-transaction fee to those people. Basic business. No need to complain about it-if you email SI, you'll have a response within at least a day.

Just chill man. Its all good.

Old Reliable · 06-07-2006, 10:09 PM

I guess that's a good thing, given the problems that occurred; but I do want to know, tomorrow, when the fully working Mac version is available. So, I'm just going to post my e-mail here, hoping that will do it. fthomas7055@charter.net

06-07-2006, 06:01 PM	#1
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	to those who pre-ordered the Mac version ...you seem to have uncovered a slight flaw in the plan and you cannot enter your order code to activate the game. Im working with E-sellerate on this now. Those who download and order the mac version now will have no problems, this only affects pre-orders. I hope to have a fix tonight, but more likely (if we have to rebuild the package) it will not be till the morning (UK time) my suggestion to you is to spend tonight building your dream universe and carrying on with it tomorrow. Many many apologies marc

06-07-2006, 07:33 PM	#3
ygarak Bat Boy Join Date: Apr 2004 Posts: 5	This is, to say the least, annoying. When will the package arrive tomorrow? Perhaps you should offer to let us purchase again and refund tomorrow since the error is yours and not ours. Last edited by ygarak; 06-07-2006 at 07:36 PM.

06-07-2006, 08:31 PM	#12
fantom1979 Hall Of Famer Join Date: Jul 2002 Location: Detroit, MI Posts: 3,498	Man, I can just imagine the look on Marc's face when he realized that he was going to have to post this thread. __________________

06-07-2006, 09:03 PM	#16
phenom Hall Of Famer Join Date: Mar 2003 Location: Near the Great Wall. On the GOOD side. Posts: 3,774	$5 extra? __________________ reported

06-07-2006, 10:09 PM	#20
Old Reliable Minors (Double A) Join Date: Mar 2004 Posts: 128	Pre-ordered, but got no notice that the game was now available I guess that's a good thing, given the problems that occurred; but I do want to know, tomorrow, when the fully working Mac version is available. So, I'm just going to post my e-mail here, hoping that will do it. fthomas7055@charter.net

06-07-2006, 06:09 PM	#2
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	Ok, found the problem .. the serial box is missing and so the revised package will arrive tomorrow Really really sorry Mac preorder guys

06-07-2006, 07:35 PM	#4
redsox12 Minors (Single A) Join Date: Dec 2001 Posts: 95	If we use the demo for the six month trial, will we be able to continue our universe afterwards?

06-07-2006, 08:04 PM	#6
NYM86 Bat Boy Join Date: Jun 2006 Posts: 10	I guess there isn't any benefits in pre-ordering.

06-07-2006, 10:08 PM	#19
piperclap All Star Reserve Join Date: Feb 2006 Posts: 671	You are a bummer dude. Chill out. Its not as if SI has a huge master plan to piss you off. So what, your game doesn't work. Go outside. Make a friend. Marc-thanks for being spot-on with the support (as you are with all SI products. You guys must work hard or something.) So far, I've only great things to say about my experiences with SI. Question-if we order with the E-sellerate module, do we still get the discount up to the date? (yes, I forgot to preorder). As for the six month thing-I'd assume it'd work since thats how FM and EHM both work as well. Hence the term "try and buy." You try it, take a break at 6 months to enter in your credit card info, then keep on chugging away trying to find the next great prospect. And the $5 thing? Thats because they probably pay a per-transaction fee to those people. Basic business. No need to complain about it-if you email SI, you'll have a response within at least a day. Just chill man. Its all good.