Quote:
Originally Posted by Marc Duffy
That is what I thought - I don't get why it's such a stumbling block this year over other years
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Uhh, but no other year had a 2006 before it that turned so many people off of the franchise. It's relatively easy to get someone to come to your restaurant again after they've had a good experience. It's not so easy once they get a bad experience, even if they had good experiences before the bad one.