Thread: License issues
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Old 05-06-2006, 10:50 AM   #3
JeffWard
Minors (Double A)
 
Join Date: Aug 2004
Posts: 107
Steve,

Thanks. I kind of put the last paragraph backwards, but you apparently got my drift.

I'm sure elicense has worked well for others, but for me:

- They don't ever return calls left on their system ( I left 3) despite the
24 hour promise.

- At times their phone system simply puts you in an endless loop.

- They did not restore the license I requested so I just used the second
on that version. I did not want to deal with them again.

- When I took offense at their lousy service (I did say their customer
services "sucks" in an email - but nothing worse) they did not
apologize, tried to tell me I left no messages (I left 3) and accused
me of using foul language. I CC'd that email to the OOTP tech support
email address.

If I treated my customers, even one, that way (www.Lapinator.com) word starts getting around. One negative experience is more far reaching than 50 good ones.

They are not a good company.

Just my .02.

Jeff
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