game not opening with 'OOTP found crashed_on_startup flag is set'

[gamemode]

Out of the Park Baseball 19
Version 19.11 Build 129 (32 bit) Steam Edition (Windows)

Copyright (C) 2018 Out of the Park Developments

System info:
In-Game Overlay is available
Uses OpenGL for display
Uses default image resize code
CPU: Intel or AMD, 8 CPUs, 3592 MHz
Free disk space: 791,369 MB
Physical memory: 16,283 MB
Free physical memory: 12,483 MB
Virtual memory: 4,095 MB
Free virtual memory: 3,838 MB

2018-12-31 02:48:57 startup: Starting game
2018-12-31 02:48:57 load_steam_workshop_items: Loading published_workshop_items
2018-12-31 02:48:57 startup: OOTP supports MySQL (PLATFORM_SUPPORTS_MYSQL is defined)
2018-12-31 02:48:57 startup: Checking command line parameters:
2018-12-31 02:48:57 startup: Custom back buffer allocation is NOT supported on this platform
2018-12-31 02:48:58 startup: Program started with command line parameters: D:\game\SteamLibrary\steamapps\common\Out of the Park Baseball 19\ootp19.exe
2018-12-31 02:48:58 startup: Chilkat version: 9.5.0.75
2018-12-31 02:48:58 startup: Initial $USERAPP: C:\Users\zzong\AppData\Roaming\Out of the Park Developments\OOTP Baseball 19
2018-12-31 02:48:58 startup: $USERDATA: C:\Users\zzong\AppData\Roaming\Out of the Park Developments\OOTP Baseball 19
2018-12-31 02:48:58 startup: $USERPREFS: C:\Users\zzong\Documents\Out of the Park Developments\OOTP Baseball 19
2018-12-31 02:48:58 startup: $USERSAVES: D:\game\SteamLibrary\steamapps\common\Out of the Park Baseball 19\data
2018-12-31 02:48:58 startup: $SYSAPP: D:\game\SteamLibrary\steamapps\common\Out of the Park Baseball 19
2018-12-31 02:48:58 startup: $SYSDATA: D:\game\SteamLibrary\steamapps\common\Out of the Park Baseball 19\data
2018-12-31 02:48:58 startup: $SYSPREFS: D:\game\SteamLibrary\steamapps\common\Out of the Park Baseball 19\data
2018-12-31 02:48:58 startup: Folder for app.cfg file set to config_files_path C:\Users\zzong\AppData\Roaming\Out of the Park Developments\OOTP Baseball 19\config
2018-12-31 02:48:58 startup: Folder for key.cfg file set to default: C:\Users\zzong\AppData\Roaming\Out of the Park Developments\OOTP Baseball 19\config
2018-12-31 02:48:58 startup: Folder for engine.cfg file set to config_files_path C:\Users\zzong\AppData\Roaming\Out of the Park Developments\OOTP Baseball 19\config
2018-12-31 02:48:58 startup: Folder for recent_paths.cfg file set to config_files_path C:\Users\zzong\AppData\Roaming\Out of the Park Developments\OOTP Baseball 19\config
2018-12-31 02:48:58 startup: Folder for paths.cfg file set to config_files_path C:\Users\zzong\AppData\Roaming\Out of the Park Developments\OOTP Baseball 19\config
2018-12-31 02:48:58 startup: app.cfg file exists and contains thankyou page status = 1
2018-12-31 02:48:59 check_cust_data_folder: Problem: C:\Users\zzong\Documents\Out of the Park Developments\OOTP Baseball 19\ballcaps\_readme.txt not found
2018-12-31 02:48:59 check_cust_data_folder: Problem: D:\game\SteamLibrary\steamapps\common\Out of the Park Baseball 19\data\_readme.txt not found
2018-12-31 02:48:59 startup: No user data folder found. This is a default setup (did not find file custom_folders.ini), so using folder C:\Users\zzong\Documents\Out of the Park Developments\OOTP Baseball 19 as DMPT_CUST_DATA now
2018-12-31 02:48:59 check_cust_data_folder: Problem: C:\Users\zzong\Documents\Out of the Park Developments\OOTP Baseball 19\ballcaps\_readme.txt not found
2018-12-31 02:48:59 startup: Set request_install_basic_user_data to TRUE because cust_data folder missing
2018-12-31 02:48:59 startup: Successfully tried to open $USERPREFS/saved_games, using C:\Users\zzong\Documents\Out of the Park Developments\OOTP Baseball 19 as DMPT_USER_DATA now
2018-12-31 02:48:59 create_pt_folders: DMPT_ONLINE_DATA set to C:\Users\zzong\Documents\Out of the Park Developments\OOTP Baseball 19\online_data
2018-12-31 02:48:59 startup: This is the DMPT_APP path now: D:\game\SteamLibrary\steamapps\common\Out of the Park Baseball 19
2018-12-31 02:48:59 startup: This is the DMPT_APP_DATA path now: D:\game\SteamLibrary\steamapps\common\Out of the Park Baseball 19\data
2018-12-31 02:48:59 startup: This is the DMPT_PREF_DATA path now: C:\Users\zzong\AppData\Roaming\Out of the Park Developments\OOTP Baseball 19\config
2018-12-31 02:48:59 startup: This is the DMPT_CUST_DATA path now: C:\Users\zzong\Documents\Out of the Park Developments\OOTP Baseball 19
2018-12-31 02:48:59 startup: This is the DMPT_USER_DATA path now: C:\Users\zzong\Documents\Out of the Park Developments\OOTP Baseball 19
2018-12-31 02:48:59 startup: This is the DMPT_SAVEDGAMES path now: C:\Users\zzong\Documents\Out of the Park Developments\OOTP Baseball 19\saved_games
2018-12-31 02:48:59 open_graphics: Starting open_graphics with setting window_size = 97
2018-12-31 02:48:59 open_graphics: get_desktop_width = 1920
2018-12-31 02:48:59 open_graphics: get_desktop_height = 1080
2018-12-31 02:48:59 open_graphics: Determined window width = 1440
2018-12-31 02:48:59 open_graphics: Determined window height = 900
2018-12-31 02:48:59 open_graphics: Fullscreen = Off

[SteveChen]

same problem as u and sent a trace file to OOTP team,
Wait for reply.

[Charlie Ricker]

I'm having the exact same problem, and it seemed to start around the same time Perfect Team was launched. Never had any problems with the game beforehand, now it happens often.

Charlie

[Charlie Ricker]

Bump. Nothing? It's still doing this on occasion.

Originally Posted by Charlie Ricker

I'm having the exact same problem, and it seemed to start around the same time Perfect Team was launched. Never had any problems with the game beforehand, now it happens often.

Charlie

[Lukas Berger]

Originally Posted by Charlie Ricker

Bump. Nothing? It's still doing this on occasion.

Sorry, was out on vacation for a bit. A trace file like the above would be pretty helpful.

To generate that on a Windows PC, do the following:

If you're on Steam, right-click on your game in the Steam library, then Properties, and on the General menu click on 'Set Launch Options' and enter the word "tracemode" (without quotes.).

If you have the standalone, right-click on the OOTP19 shortcut on your desktop, click on properties and add 'tracemode' to the command line

Then try to start the game again. Get it to crash.

After it does so, navigate to the following folder: Documents\Out of the Park Developments\OOTP Baseball 19\debug

Find the trace file there and post with the rest of your information. That should have some data that will help us figure out why the game is crashing.

[Lukas Berger]

One thing we've found can cause this in some cases is if users don't have their Windows language set to a language that uses unicode as a default. The next patch will contain a fix for this, but in the meantime you'll want to change your default language to a unicode/Western European language, and the game should run correctly. Really sorry about that!

[Charlie Ricker]

Thanks Lukas, no sweat -- I will do the tracemode thing. Much appreciated, sir!

Charlie

[Baseballguru54]

Hey Lukas and other OOTP players, I am getting a similar error about crashed_on_startup, I have done the tracemode suggestion mentioned by Lukas further up in the thread, after I click on OK I get another message stating unable to write hints.txt to data folder. I am including a link to an image of the error messages below. I have tried uninstalling and reinstalling multiple times.

https://imgur.com/a/rVrDGme

Thanks for your help.