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FHM 3 - Technical Support Need help or want to report a bug? This is the right place.

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Old 06-27-2017, 03:31 AM   #1
lukestephens2293
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Cant see anything

cant see any of his ratings
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Old 06-27-2017, 06:02 AM   #2
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It looks like the game does not load the graphics. Could you please post a trace file so we can look at the paths the game uses?

Thanks!
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Old 06-27-2017, 11:06 AM   #3
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Originally Posted by Sebastian Palkowski View Post
It looks like the game does not load the graphics. Could you please post a trace file so we can look at the paths the game uses?

Thanks!
how do i do that
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Old 06-27-2017, 11:15 AM   #4
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Quote:
Originally Posted by lukestephens2293 View Post
how do i do that
From the start-screen go to Settings -> Troubleshooting and enable "Enable Debug Trace".

Then close the game and restart. Again go to the Troubleshooting page and "Open trace file". Copy & paste the contend here or send the file to me at sebastian@ootpdevelopments.com
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Old 06-27-2017, 12:17 PM   #5
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Quote:
Originally Posted by Sebastian Palkowski View Post
From the start-screen go to Settings -> Troubleshooting and enable "Enable Debug Trace".

Then close the game and restart. Again go to the Troubleshooting page and "Open trace file". Copy & paste the contend here or send the file to me at sebastian@ootpdevelopments.com
I did that but nothing happens
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Old 06-27-2017, 01:11 PM   #6
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It looks like you installed the game into a space where the game can┤t write to (so it will not create the /debug folder and the trace file).

Can you make sure that the data folder is in a place where you have writing permissions? What happens when you use the other button to open the custom data folder?
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Old 06-28-2017, 01:27 AM   #7
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Quote:
Originally Posted by Sebastian Palkowski View Post
It looks like you installed the game into a space where the game can┤t write to (so it will not create the /debug folder and the trace file).

Can you make sure that the data folder is in a place where you have writing permissions? What happens when you use the other button to open the custom data folder?
2017-06-28 13:24:30 Franchise Hockey Manager Version 3.4 Build 116 (Steam), Copyright (C) 2016 Out of the Park Developments
2017-06-28 13:24:30 Running on MS Windows
2017-06-28 13:24:30 Command line arguments:
2017-06-28 13:24:30 1.: C:\Program Files (x86\steamapps\common\Franchise Hockey Manager 3\fhm3.exe
2017-06-28 13:24:30 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL)
2017-06-28 13:24:30 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling)
2017-06-28 13:24:30 Default skin path (1): C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/skins/default
2017-06-28 13:24:30 C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/skins/default
2017-06-28 13:24:31 Startup - settings.dat found and read!
2017-06-28 13:24:31 Resolution from Settings: 1920 * 1200
2017-06-28 13:24:31 Screen Size: 1920 Width, 1080 Height; Available Screen Size: 1920 Width, 1040 Height, Screen-Size w/o Border: 1904 Width, 1001 Height, DPR: 1
2017-06-28 13:24:31 Windowed Mode - Width: 1904, Height: 1001, User-Width: 1904, User-Height: 1001
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2017-06-28 13:24:31 No paths.cfg file found.
2017-06-28 13:24:31 No custom_folders.ini file found.
2017-06-28 13:24:31 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2017-06-28 13:24:31 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2017-06-28 13:24:31 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2017-06-28 13:24:31 g_trace_mode flag is set.
2017-06-28 13:24:32 DMPT_APP = C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3
2017-06-28 13:24:32 DMPT_APP_DATA = C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data
2017-06-28 13:24:32 DMPT_PREF_DATA = C:/Users/LUKE/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2017-06-28 13:24:32 DMPT_USER_DATA = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2017-06-28 13:24:32 DMPT_CUST_DATA = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2017-06-28 13:24:32 DMPT_SAVEDGAMES = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2017-06-28 13:24:33 Startup - Facegen is enabled, checking OpenGL
2017-06-28 13:24:33 GLWidget - Successfully created OpenGL Context version 2.0
2017-06-28 13:24:33 GLWidget - Offscreen render surface creation successful
2017-06-28 13:24:33 GLWidget - glContext successfully created
2017-06-28 13:24:33 GLWidget - FBO check
2017-06-28 13:24:33 GLWidget - FBO supported
2017-06-28 13:24:33 GLWidget - GL_VERSION = 2.0.0 - Build 8.14.10.1930 - Version = 2.0.0
2017-06-28 13:24:33 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2017-06-28 13:24:33 OpenGL version is greater than 1.4 - is_opengl_available returns true!
2017-06-28 13:24:33 Startup - Facegen is still enabled
2017-06-28 13:24:33 Startup - Successfully loaded jerseys
2017-06-28 13:24:33 Startup - Successfully loaded helmets
2017-06-28 13:24:33 Creating MYFACEGEN instance
2017-06-28 13:24:33 Rendering mode setting = 0
2017-06-28 13:24:33 Facegen rendering mode = 1
2017-06-28 13:24:43 Startup - Successfully loaded model lists
2017-06-28 13:24:55 Startup - Successfully loaded beards
2017-06-28 13:24:57 Startup - Successfully loaded hairs
2017-06-28 13:24:57 Startup - Successfully initialized Facegen
2017-06-28 13:24:59 Startup - initializing Steam callbacks
2017-06-28 13:24:59 Loading Steam workshop items list from local file
2017-06-28 13:24:59 Startup - Start finished, load Startscreen!
2017-06-28 13:24:59 GLWidget - GL_VERSION = 2.0.0 - Build 8.14.10.1930 - Version = 2.0.0
2017-06-28 13:24:59 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2017-06-28 13:24:59 Received stats and achievements from Steam
2017-06-28 13:24:59 Loading Steam workshop items list from local file
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Old 06-28-2017, 06:36 AM   #8
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Does not look bad but I have at least an idea what you could try (we had it in the past that some special characters interfered with the skin loading process).

If possible, could you uninstall and then install cleanly again to a spot like e.g. C:\Games or something similar and look if it works then?
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Old 06-28-2017, 07:47 AM   #9
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Quote:
Originally Posted by Sebastian Palkowski View Post
Does not look bad but I have at least an idea what you could try (we had it in the past that some special characters interfered with the skin loading process).

If possible, could you uninstall and then install cleanly again to a spot like e.g. C:\Games or something similar and look if it works then?
Did that and still didnt work

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Old 06-28-2017, 08:30 AM   #10
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Could you post another trace file with the new location?

It is really strange because it looks correct, it just does not load the graphics.

By the way: are the other screens ok or do they have no graphics as well?

Last edited by Sebastian Palkowski; 06-28-2017 at 08:31 AM.
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Old 06-28-2017, 08:47 AM   #11
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Quote:
Originally Posted by Sebastian Palkowski View Post
Could you post another trace file with the new location?

It is really strange because it looks correct, it just does not load the graphics.

By the way: are the other screens ok or do they have no graphics as well?
They dont have graphics either
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Old 06-28-2017, 09:07 AM   #12
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Quote:
Originally Posted by Sebastian Palkowski View Post
Could you post another trace file with the new location?

It is really strange because it looks correct, it just does not load the graphics.

By the way: are the other screens ok or do they have no graphics as well?
2017-06-28 21:00:45 Franchise Hockey Manager Version 3.4 Build 116 (Steam), Copyright (C) 2016 Out of the Park Developments
2017-06-28 21:00:45 Running on MS Windows
2017-06-28 21:00:45 Command line arguments:
2017-06-28 21:00:45 1.: C:\Program Files (x86\steamapps\common\Franchise Hockey Manager 3\fhm3.exe
2017-06-28 21:00:45 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL)
2017-06-28 21:00:45 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling)
2017-06-28 21:00:45 Default skin path (1): C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/skins/default
2017-06-28 21:00:45 C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/skins/default
2017-06-28 21:00:45 Startup - settings.dat found and read!
2017-06-28 21:00:45 Resolution from Settings: 1920 * 1200
2017-06-28 21:00:45 Screen Size: 1920 Width, 1080 Height; Available Screen Size: 1920 Width, 1040 Height, Screen-Size w/o Border: 1904 Width, 1001 Height, DPR: 1
2017-06-28 21:00:45 Windowed Mode - Width: 1904, Height: 1001, User-Width: 1904, User-Height: 1001
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2017-06-28 21:00:45 No paths.cfg file found.
2017-06-28 21:00:45 No custom_folders.ini file found.
2017-06-28 21:00:45 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2017-06-28 21:00:45 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2017-06-28 21:00:45 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2017-06-28 21:00:45 g_trace_mode flag is set.
2017-06-28 21:00:45 Certain sub folders not found in user data folder, will install from default_data.
2017-06-28 21:00:45 DMPT_APP = C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3
2017-06-28 21:00:45 DMPT_APP_DATA = C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data
2017-06-28 21:00:45 DMPT_PREF_DATA = C:/Users/LUKE/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2017-06-28 21:00:45 DMPT_USER_DATA = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2017-06-28 21:00:45 DMPT_CUST_DATA = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2017-06-28 21:00:45 DMPT_SAVEDGAMES = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2017-06-28 21:00:45 Start copying files from default_data to user data recursively, overwriting existing files:
2017-06-28 21:00:47 Counted default data files. Found 1993 files in 56 folders.
2017-06-28 21:02:31 Copied default data files with overwrite mode ON. Found 1796 files in 56 folders. Number of file copy errors = 197, number of folder errors = 0.
2017-06-28 21:02:31 Successfully wrote version string to app.cfg in C:/Users/LUKE/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2017-06-28 21:02:33 Startup - Facegen is enabled, checking OpenGL
2017-06-28 21:02:33 GLWidget - Successfully created OpenGL Context version 2.0
2017-06-28 21:02:33 GLWidget - Offscreen render surface creation successful
2017-06-28 21:02:33 GLWidget - glContext successfully created
2017-06-28 21:02:33 GLWidget - FBO check
2017-06-28 21:02:34 GLWidget - FBO supported
2017-06-28 21:02:34 GLWidget - GL_VERSION = 2.0.0 - Build 8.14.10.1930 - Version = 2.0.0
2017-06-28 21:02:34 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2017-06-28 21:02:34 OpenGL version is greater than 1.4 - is_opengl_available returns true!
2017-06-28 21:02:34 Startup - Facegen is still enabled
2017-06-28 21:02:34 Startup - Successfully loaded jerseys
2017-06-28 21:02:34 Startup - Successfully loaded helmets
2017-06-28 21:02:34 Creating MYFACEGEN instance
2017-06-28 21:02:34 Rendering mode setting = 0
2017-06-28 21:02:34 Facegen rendering mode = 1
2017-06-28 21:02:40 Startup - Successfully loaded model lists
2017-06-28 21:02:47 Startup - Successfully loaded beards
2017-06-28 21:02:49 Startup - Successfully loaded hairs
2017-06-28 21:02:49 Startup - Successfully initialized Facegen
2017-06-28 21:02:50 Startup - initializing Steam callbacks
2017-06-28 21:02:50 Loading Steam workshop items list from local file
2017-06-28 21:02:50 Startup - Start finished, load Startscreen!
2017-06-28 21:02:51 GLWidget - GL_VERSION = 2.0.0 - Build 8.14.10.1930 - Version = 2.0.0
2017-06-28 21:02:51 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2017-06-28 21:02:52 Received stats and achievements from Steam
2017-06-28 21:02:52 Loading Steam workshop items list from local file
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Old 06-29-2017, 01:18 PM   #13
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The trace shows the same path as the first one. Is that really the new trace file?
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Old 06-29-2017, 10:33 PM   #14
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The trace shows the same path as the first one. Is that really the new trace file?
I move the files but its still showing where it installed into originally

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