IMPORTANT - About the "pre-release" on Friday March 20th. Please read!

[Markus Heinsohn]

OK guys, on Friday we will release the game to the friendly folks who have pre-ordered. In order for things to go smoothly, please read on.

1) Locate your serial number, you will need it on Friday. You can find it in the confirmation email of your purchase, below the line that says "REGISTRATION INFORMATION". The serial number looks like this: OOTP16-XXXX-XXXX-XXXX-XXXX-XXXX.

If you cannot find the confirmation email, no problem. eSellerate has an after-purchase-support page, where you can find all your orders and receipts online. Please open the after-sales-support page here. Next to "Finding your order number", in the second section on that page, enter the email address that you used when you made the purchase.

2) We will send you an email to the email account you used for ordering once the game is ready to go. The email will include the link to the setup files (one each for PC, Mac or Linux). Sending all the emails does take us some time, so don't worry if others receive it half an hour earlier than you do! ... You should, to be sure, check your spam folders too when looking for the email. Also, if you unsubscribed our newsletter in the past couple of years, you will not receive an email because you are blocked from our list. If that is the case, please email andreas@ootpdevelopments.com with your order receipt, he will review it and reply with an email containing the links.

3) After you have downloaded and installed the game, the main screen will have the buttons "Purchase" and "Enter License Key" enabled. Click on the latter button, and then enter your license key into the box which comes up. You can use copy & paste, pasting on the PC works by hitting CTRL + V, on the Mac it's Cmd(Apple) + V. Again, the serial looks like this: OOTP16-XXXX-XXXX-XXXX-XXXX-XXXX ... the complete string is needed, including the "OOTP16"! Make sure you have no white spaces at the beginning or end.

4) It may take a few tries to activate the game, the servers will probably be rather busy. Unfortunately, this is out of our control, so you may have to be a bit patient.

5) If you still have problems activating the game, please read the following article in our knowledge base: Activation Problems - Help Desk

6) For general technical support, please do not post bugs on this general forum! We'll open the support forum with a bug report thread on Friday.

7) The free Steam key will be made available once the game is live on Steam, probably on Monday. There will be an online tool which lets you retrieve the key with your order ID. More info to follow.

Alright, that's it I guess. We will monitor the forums over the weekend and fix all bugs that get properly reported to our support team. Then on Monday we will release the game (including bug fixes) to the masses and provide patch #1 to the pre-order customers.

OOTP 16 is in really good shape, it's by far the best OOTP ever and we're looking forward to your feedback!

Cheers!
Markus

[clwalcott]

I presume you don't yet know or you would have mentioned but just in case - do you know what time you anticipate starting the rollout?

[Markus Heinsohn]

Originally Posted by clwalcott

I presume you don't yet know or you would have mentioned but just in case - do you know what time you anticipate starting the rollout?

No. We'll keep this a secret, otherwise peole would line up and our servers would crash.

[yougo1000]

The best thing about school is that I can come home after the rush and activate the game.

[Gai1997]

Originally Posted by clwalcott

I presume you don't yet know or you would have mentioned but just in case - do you know what time you anticipate starting the rollout?

I've heard otthers say previous versions happened during american night times, so I'm hoping I can wake up and play OOTP tomorrow.

[BusterKing]

The best ting about retirement is, well, everything! On vacation 24/7 365 days a year.

[tward13]

And to think, I took off work tomorrow to run some errands and get my car inspected....

[The Wolf]

Originally Posted by BusterKing

The best ting about retirement is, well, everything! On vacation 24/7 365 days a year.

The best thing about being a consultant is that you can say "You know, I think I'll just take Friday off" and nobody can question you.

[BIG17EASY]

Originally Posted by Markus Heinsohn

No. We'll keep this a secret, otherwise peole would line up and our servers would crash.

I think people are already lined up.

[Sabres2000]

I had a dream that Markus realized it a day early lol

[IanIachimoe]

Originally Posted by Gai1997

I've heard otthers say previous versions happened during american night times, so I'm hoping I can wake up and play OOTP tomorrow.

so late Thursday night/early friday morning in the states is a possibility?

[Doc_Brown]

In some parts of the World it is already the 20th. Y'all better check your emails

[Cryomaniac]

Originally Posted by Markus Heinsohn

No. We'll keep this a secret, otherwise peole would line up and our servers would crash.

In past years it's been around 2pm GMT

[bwburke94]

Originally Posted by Cryomaniac

In past years it's been around 2pm GMT

Which is 10AM for us East Coasters.

[DustinthePOWERHOUSE]

There's no consistency with the times though, so I would take these with a serious grain of salt...

Just saying, tempering expectations, the wait is the hardest part.

[Syd Thrift]

Originally Posted by The Wolf

The best thing about being a consultant is that you can say "You know, I think I'll just take Friday off" and nobody can question you.

Yeah, I've banked up a decent number of hours this week in anticipation of going home early to OOTPerate tomorrow. Ah, 40 hour weeks...

[Ruthian23]

Originally Posted by DustinthePOWERHOUSE

There's no consistency with the times though, so I would take these with a serious grain of salt...

Just saying, tempering expectations, the wait is the hardest part.

Also, as Markus said in the original post, the times can be different for different people because of the number of e-mails going out. I'm sure no matter how many times that is repeated, though, there will be a flood of "some others got their game code and I haven't gotten mine yet!!!!!!!!" threads. Death, taxes, and those threads on launch day, as they say.

[sunung1188]

Greetings,

I am really sorry but I cannot find my purchase confirmation email. Could you please re-send me a confirmation email with the serial number that I will need please?

Details are as follows:

Name: Han Sun Ung

Purchase Route: https://store6.esellerate.net/store/...ageCatalog.htm

Purchase Email: sunung1188@gmail.com


Cheers.

[sunung1188]

FOUND IT! phew. Really sorry about this.

Originally Posted by sunung1188

Greetings,

I am really sorry but I cannot find my purchase confirmation email. Could you please re-send me a confirmation email with the serial number that I will need please?

Details are as follows:

Name: Han Sun Ung

Purchase Route: https://store6.esellerate.net/store/...ageCatalog.htm

Purchase Email: sunung1188@gmail.com


Cheers.

[DustinthePOWERHOUSE]

Originally Posted by Ruthian23

Also, as Markus said in the original post, the times can be different for different people because of the number of e-mails going out. I'm sure no matter how many times that is repeated, though, there will be a flood of "some others got their game code and I haven't gotten mine yet!!!!!!!!" threads. Death, taxes, and those threads on launch day, as they say.

The I haven't gotten mine yet threads are obnoxious. It comes out in incremements and sending a certain amount of emails takes time. People have no patience anymore. Me? Tomorrow I'll be relaxing on my day off and waiting...and then playing for 72 consecutive hours.