All payment methods declined in Google Play Store

jhw · 05-13-2015, 08:32 AM

Hello,

I am desperately trying to buy this app in the Google Play Store. I have three valid payment methods configured (PayPal, Credit Card and payment over provider) which are all accepted on other apps I try to buy. Only if I try to buy MLB Manager 2015, it tells me that all payment methods are declined.

What am I doing wrong here?

dg32 · 05-13-2015, 06:26 PM

The same thing is actually happening to me. I'm not sure what I did, but I've never had any problems buying from the Play Store in the past.

BradC · 05-13-2015, 08:28 PM

Have you contacted their support? Unfortunately, there's nothing we can do about this.

dg32 · 05-13-2015, 09:40 PM

On the line with google now, they're showing nothing on their end. I'm able to make purchases on all apps except this one...weird.

eqfan592 · 05-17-2015, 01:03 AM

I'm running into the same issue. I tried two different payment methods, and a Google credit. Nothing worked. I am able to purchase other apps no problem. I even called my credit card company and they don't even show you as attempting to charge the card.

I'm sorry, but this is on your end guys. You really need to contact Google and see what's going on, cuz you're losing out on money.

boundbythemoon · 05-17-2015, 03:46 PM

Glad to see I'm not the only one having this issue. All types of payment have been declined when attempting to purchase MLBM 2015, but I have been able to make other purchases on the Play Store with no issues.

BradC · 05-19-2015, 07:18 PM

Thanks for the follow-up. Honestly, I assumed Google Play works the same way Apple's App Store does, where Apple handles the transaction, but I guess they're more of a middle man. I confess I didn't know how the Google Play purchasing mechanism works.

I've forwarded these comments to Markus and Andreas so they can check into the situation. Again, thanks for letting us know.

eqfan592 · 05-19-2015, 09:12 PM

Thanks for getting back to us, Brad, and no worries!

Honestly I just really want to get this game on my tablet asap so anything that leads to that is good news. Hopefully the issue will be resolved soon.

BradC · 05-20-2015, 01:52 PM

It turns out Google changed the company information they require but didn't tell us, so no one could buy the game as of May 12. Andreas has given them the bank information they needed, but verification will take about two days, so hopefully by Friday this will be working again.

Thanks again for alerting us to this. Sorry about the inconvenience, but we had no idea this was happening.

jhw · 05-22-2015, 12:34 PM

It's working (for me)! Thanks for your support

eqfan592 · 05-22-2015, 02:28 PM

Yep, working here as well! Thanks for fixing the issue!

05-13-2015, 08:32 AM	#1
jhw Minors (Rookie Ball) Join Date: Jan 2012 Posts: 20	All payment methods declined in Google Play Store Hello, I am desperately trying to buy this app in the Google Play Store. I have three valid payment methods configured (PayPal, Credit Card and payment over provider) which are all accepted on other apps I try to buy. Only if I try to buy MLB Manager 2015, it tells me that all payment methods are declined. What am I doing wrong here?

05-13-2015, 06:26 PM	#2
dg32 Minors (Rookie Ball) Join Date: Nov 2009 Posts: 38	The same thing is actually happening to me. I'm not sure what I did, but I've never had any problems buying from the Play Store in the past.

05-13-2015, 08:28 PM	#3
BradC All Star Starter Join Date: Jan 2011 Location: northern CA Posts: 1,870 Blog Entries: 1	Have you contacted their support? Unfortunately, there's nothing we can do about this.

05-13-2015, 09:40 PM	#4
dg32 Minors (Rookie Ball) Join Date: Nov 2009 Posts: 38	On the line with google now, they're showing nothing on their end. I'm able to make purchases on all apps except this one...weird.

05-17-2015, 01:03 AM	#5
eqfan592 Bat Boy Join Date: May 2015 Posts: 3	I'm running into the same issue. I tried two different payment methods, and a Google credit. Nothing worked. I am able to purchase other apps no problem. I even called my credit card company and they don't even show you as attempting to charge the card. I'm sorry, but this is on your end guys. You really need to contact Google and see what's going on, cuz you're losing out on money.

05-17-2015, 03:46 PM	#6
boundbythemoon Bat Boy Join Date: May 2015 Posts: 1	Glad to see I'm not the only one having this issue. All types of payment have been declined when attempting to purchase MLBM 2015, but I have been able to make other purchases on the Play Store with no issues.

05-19-2015, 07:18 PM	#7
BradC All Star Starter Join Date: Jan 2011 Location: northern CA Posts: 1,870 Blog Entries: 1	Thanks for the follow-up. Honestly, I assumed Google Play works the same way Apple's App Store does, where Apple handles the transaction, but I guess they're more of a middle man. I confess I didn't know how the Google Play purchasing mechanism works. I've forwarded these comments to Markus and Andreas so they can check into the situation. Again, thanks for letting us know.

05-19-2015, 09:12 PM	#8
eqfan592 Bat Boy Join Date: May 2015 Posts: 3	Thanks for getting back to us, Brad, and no worries! Honestly I just really want to get this game on my tablet asap so anything that leads to that is good news. Hopefully the issue will be resolved soon.

05-20-2015, 01:52 PM	#9
BradC All Star Starter Join Date: Jan 2011 Location: northern CA Posts: 1,870 Blog Entries: 1	It turns out Google changed the company information they require but didn't tell us, so no one could buy the game as of May 12. Andreas has given them the bank information they needed, but verification will take about two days, so hopefully by Friday this will be working again. Thanks again for alerting us to this. Sorry about the inconvenience, but we had no idea this was happening.

05-22-2015, 12:34 PM	#10
jhw Minors (Rookie Ball) Join Date: Jan 2012 Posts: 20	It's working (for me)! Thanks for your support

05-22-2015, 02:28 PM	#11
eqfan592 Bat Boy Join Date: May 2015 Posts: 3	Yep, working here as well! Thanks for fixing the issue!