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FHM 3 - Technical Support Need help or want to report a bug? This is the right place.

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Old 10-21-2016, 09:02 AM   #1
Sebastian Palkowski
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Crash during Create Game Process

It looks like a small number of users canīt start any games at all. I never had this problem and I donīt think any researcher/tester ever reported this problem and since crash save donīt work in this case it makes it hard to find the reason for the crashes.

I want to use this thread to try and find the possible reason. So everyone who has this problem, please answer me some questions (again):

1. When starting a PtG game, selecting all leagues and selecting a team in the NHL, after what step does the game crash? Are you able to change your skills or does it crash earlier?

2. What can you see on the screen when the game crashes (if you move the windows popup about the crash, you still should see the frozen screen).

3. Can you for example start a random historical game?
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Old 10-21-2016, 09:36 AM   #2
mbaliya
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I have had this happen a few times...PTG game...once I started in AHL and the other the NHL..I was able to go through the whole process of choosing team and gm attributes then I would see game going through load process...right when it got to the end of the load instead of going to team page it would go to desktop...
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Old 10-21-2016, 09:42 AM   #3
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Quote:
Originally Posted by mbaliya View Post
I have had this happen a few times...PTG game...once I started in AHL and the other the NHL..I was able to go through the whole process of choosing team and gm attributes then I would see game going through load process...right when it got to the end of the load instead of going to team page it would go to desktop...
What exactly is the last thing you see on the screen when it crashes?

And if I understand correctly: it sometimes crashes and sometimes not? Anything different when it does not crash (different mode or maybe unemployed)? And what computer do you have (Windows, Mac, Surface Pro 2/3/4)?
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Old 10-21-2016, 10:26 AM   #4
fredreed
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This happens to me when I create a custom league. I can set up everything just fine. Then I go to sim the preseason that part works OK but If I click on regular season the game just crashes and It says this program has stopped responding and needs to close and It goes to the desktop. I can't even play a regular season game in custom mode.
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Old 10-21-2016, 10:32 AM   #5
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Quote:
Originally Posted by fredreed View Post
This happens to me when I create a custom league. I can set up everything just fine. Then I go to sim the preseason that part works OK but If I click on regular season the game just crashes and It says this program has stopped responding and needs to close and It goes to the desktop. I can't even play a regular season game in custom mode.
That is not the same problem. Did you upload the save with the crash?
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Old 10-21-2016, 01:51 PM   #6
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Answers

Quote:
Originally Posted by Sebastian Palkowski View Post
It looks like a small number of users canīt start any games at all. I never had this problem and I donīt think any researcher/tester ever reported this problem and since crash save donīt work in this case it makes it hard to find the reason for the crashes.

I want to use this thread to try and find the possible reason. So everyone who has this problem, please answer me some questions (again):

1. When starting a PtG game, selecting all leagues and selecting a team in the NHL, after what step does the game crash? Are you able to change your skills or does it crash earlier?

I deleted all previous attempts at starting a PtG game yesterday then tried to start a new game I don't even get to select leagues screen, although I could in earlier attempts, before the crash.

2. What can you see on the screen when the game crashes (if you move the windows popup about the crash, you still should see the frozen screen).

Frozen start screen

3. Can you for example start a random historical game?
Same answer as 1.
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Old 10-21-2016, 02:00 PM   #7
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Can you describe it a little bit better? You click on "Start a 2016/17 Game" and it directly crashes?
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Old 10-21-2016, 02:33 PM   #8
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Quote:
Originally Posted by Sebastian Palkowski View Post
Can you describe it a little bit better? You click on "Start a 2016/17 Game" and it directly crashes?
Yes

Here is the trace:
06:26:57 Startup - settings.dat found and read!
2016-10-20 06:26:57 Resolution from Settings: 1280 * 768
2016-10-20 06:26:57 Screen Size: 1080 Width, 720 Height; Available Screen Size: 1080 Width, 690 Height, Screen-Size w/o Border: 1070 Width, 663 Height
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2016-10-20 06:26:57 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2016-10-20 06:26:57 No paths.cfg file found.
2016-10-20 06:26:57 No custom_folders.ini file found.
2016-10-20 06:26:57 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-20 06:26:57 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-20 06:26:57 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2016-10-20 06:26:57 g_trace_mode flag is set.
2016-10-20 06:26:57 DMPT_APP = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-20 06:26:57 DMPT_APP_DATA = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data
2016-10-20 06:26:57 DMPT_PREF_DATA = C:/Users/Jim/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2016-10-20 06:26:57 DMPT_USER_DATA = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-20 06:26:57 DMPT_CUST_DATA = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-20 06:26:57 DMPT_SAVEDGAMES = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2016-10-20 06:26:57 Startup - Everything good!
2016-10-20 06:26:57 eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010000 (SDK_LATEST_ENGINE_ALREADY_INSTALLED)
2016-10-20 06:26:57 Successfully run ESELLERATE_eSellerInstall
2016-10-20 06:26:57 eSellerate - exit with code eWeb_ValidateActivation returned 0x20050001 (VALIDATEACTIVATION_MACHINE_MATCH)
2016-10-20 06:26:57 4.3.0 - Build 20.19.15.4331
2016-10-20 06:26:57 Success: Opengl2.0 compatible GPU found!
2016-10-20 06:26:57 4.3.0 - Build 20.19.15.4331
2016-10-20 06:26:57 Startup - Successfully loaded jerseys
2016-10-20 06:26:57 Startup - Successfully loaded helmets
2016-10-20 06:26:58 Rendering mode setting = 0
2016-10-20 06:26:58 Facegen rendering mode = 1
2016-10-20 06:26:58 Startup - Successfully loaded model lists
2016-10-20 06:26:59 Startup - Successfully loaded beards
2016-10-20 06:27:00 Startup - Successfully loaded hairs
2016-10-20 06:27:00 Startup - Successfully initialized Facegen
2016-10-20 06:27:00 Startup - Start finished, load Startscreen!
2016-10-20 06:27:00 4.3.0 - Build 20.19.15.4331
2016-10-20 06:27:00 Success: Opengl2.0 compatible GPU found!
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Old 10-21-2016, 04:04 PM   #9
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Quote:
Originally Posted by Sebastian Palkowski View Post
It looks like a small number of users canīt start any games at all. I never had this problem and I donīt think any researcher/tester ever reported this problem and since crash save donīt work in this case it makes it hard to find the reason for the crashes.

I want to use this thread to try and find the possible reason. So everyone who has this problem, please answer me some questions (again):

1. When starting a PtG game, selecting all leagues and selecting a team in the NHL, after what step does the game crash? Are you able to change your skills or does it crash earlier?

2. What can you see on the screen when the game crashes (if you move the windows popup about the crash, you still should see the frozen screen).

3. Can you for example start a random historical game?
1) I am able to assign my skill points. Then it goes to the little "Please Wait..." window while it goes through all the loading/saving items with the % status bar:

-Prepare Junior Leagues
-Scouting Players
-Calculating Training
-Preparing Teams
-Creating Draftclass
-Preparing Pre-Season
-Preparing Farm Teams
-Save Teams/Leagues/Players
-Save Face Data (this is when the app crashes and force closes itself - the status bar reads 100%")

This happens every time (have tried about 20 times with different settings/games/etc).


Machine specs:

macOS Sierra (Version 10.12)
MacBook Pro (13-inch, Late 2011)
Processor: 2.4 GHz Intel Core i5
Memory: 4 GB 1333 MHz DDR3
Startup Disk: Macintosh HD
Graphics: Intel HD Graphics 3000 384 MB
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Old 10-21-2016, 05:37 PM   #10
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Quote:
Originally Posted by JaBurns View Post
Resolution from Settings: 1280 * 768
2016-10-20 06:26:57 Screen Size: 1080 Width, 720 Height; Available Screen Size: 1080 Width, 690 Height, Screen-Size w/o Border: 1070 Width, 663 Height
I donīt know if it is the cause of your crash but your screen resolution (both width and height) are well below the minimum requirements. Please try to change the resolution of your computer to something above the requirement (1280*768), then we can continue to look for a solution.
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Old 10-21-2016, 05:38 PM   #11
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Thanks, that gives us the chance to look into something.

Quote:
Originally Posted by ajimithing View Post
-Save Face Data (this is when the app crashes and force closes itself - the status bar reads 100%")
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Old 10-21-2016, 06:11 PM   #12
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Quote:
Originally Posted by Sebastian Palkowski View Post
I donīt know if it is the cause of your crash but your screen resolution (both width and height) are well below the minimum requirements. Please try to change the resolution of your computer to something above the requirement (1280*768), then we can continue to look for a solution.
Nothing, set the resolution to 1280*1024 then crashes while setting up before it evens allows me to select any options.
Then tried a sandbox game historical 1931 crashes right after I select a team to be the GM.

Last edited by JaBurns; 10-21-2016 at 06:17 PM.
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Old 10-21-2016, 06:21 PM   #13
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Quote:
Originally Posted by JaBurns View Post
Nothing, set the resolution to 1280*1024 then crashes while setting up before it evens allows me to select any options.
Then tried a sandbox game historical 1931 crashes right after I select a team to be the GM.
Did you set the resolution in game or on your computer? I need to see the trace file to check.
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Old 10-21-2016, 06:23 PM   #14
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In the game, should I do it on the computer?
Checked the computer resolution is set at 2160X1440.

Last edited by JaBurns; 10-21-2016 at 06:26 PM.
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Old 10-21-2016, 06:32 PM   #15
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Quote:
Originally Posted by JaBurns View Post
In the game, should I do it on the computer?
Checked the computer resolution is set at 2160X1440.
You have a HighDPI screen and windows set some zoom (my guess is 200%). In your trace file I saw that the resolution of your screen is not enough for the game, in your case the height of 1440 / 2 (200% zoom) is only 720 but you need at least 768 for the game to work (maybe even then your computer crashes, I donīt know). But until you donīt have the minimum requirements, I canīt do anything. Please try for example to set the zoom to something smaller (maybe even 100%), try again and post the trace file so I can see what the resolutions are.
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Old 10-21-2016, 06:54 PM   #16
mbaliya
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The last thing i see is the PLEASE WAIT or whatever it says...it goes through the loading process all the way to the end, then desktop...it doesnt happen all of the time, but IF it actually loads the game I can only get to sept 30 where it starts to crash...I have 2 different saves,a sandbox and a PTG using nhl teams that both worked fine until sept 30...I am nursing them along by saving every day..every few days they crash then i come back later and nurse them along a few more days...
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Old 10-21-2016, 06:54 PM   #17
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Quote:
Originally Posted by Sebastian Palkowski View Post
You have a HighDPI screen and windows set some zoom (my guess is 200%). In your trace file I saw that the resolution of your screen is not enough for the game, in your case the height of 1440 / 2 (200% zoom) is only 720 but you need at least 768 for the game to work (maybe even then your computer crashes, I donīt know). But until you donīt have the minimum requirements, I canīt do anything. Please try for example to set the zoom to something smaller (maybe even 100%), try again and post the trace file so I can see what the resolutions are.
Magnifier is off.

When booting up the status bar gets to 100% on Loading Facegen then up comes the window error message, same as the guy a couple of posts up.

Thank you for all your help!

Here is the trace:

2016-10-21 15:49:34 Startup - settings.dat found and read!
2016-10-21 15:49:34 Resolution from Settings: 1280 * 1024
2016-10-21 15:49:34 Screen Size: 1080 Width, 720 Height; Available Screen Size: 1080 Width, 690 Height, Screen-Size w/o Border: 1070 Width, 663 Height
2016-10-21 15:49:34 Windowed Mode - Width: 1070, Height: 663, User-Width: 1070, User-Height: 663
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2016-10-21 15:49:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2016-10-21 15:49:34 No paths.cfg file found.
2016-10-21 15:49:34 No custom_folders.ini file found.
2016-10-21 15:49:34 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-21 15:49:34 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-21 15:49:34 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2016-10-21 15:49:34 g_trace_mode flag is set.
2016-10-21 15:49:34 DMPT_APP = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-21 15:49:34 DMPT_APP_DATA = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data
2016-10-21 15:49:34 DMPT_PREF_DATA = C:/Users/Jim/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2016-10-21 15:49:34 DMPT_USER_DATA = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-21 15:49:34 DMPT_CUST_DATA = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-21 15:49:34 DMPT_SAVEDGAMES = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2016-10-21 15:49:34 Startup - Everything good!
2016-10-21 15:49:34 eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010000 (SDK_LATEST_ENGINE_ALREADY_INSTALLED)
2016-10-21 15:49:34 Successfully run ESELLERATE_eSellerInstall
2016-10-21 15:49:34 eSellerate - exit with code eWeb_ValidateActivation returned 0x20050001 (VALIDATEACTIVATION_MACHINE_MATCH)
2016-10-21 15:49:36 GLWidget2 - GL_VERSION = 4.3.0 - Build 20.19.15.4331 - Version = 4.3.0
2016-10-21 15:49:36 Success: OpenGL 2.0 compatible GPU found!
2016-10-21 15:49:36 OpenGL version is greater than 1.4 - is_opengl_available returns true!
2016-10-21 15:49:36 Startup - Successfully loaded jerseys
2016-10-21 15:49:36 Startup - Successfully loaded helmets
2016-10-21 15:49:37 Creating MYFACEGEN instance
2016-10-21 15:49:37 Rendering mode setting = 0
2016-10-21 15:49:37 Facegen rendering mode = 1
2016-10-21 15:49:39 Startup - Successfully loaded model lists
2016-10-21 15:49:42 Startup - Successfully loaded beards
2016-10-21 15:49:44 Startup - Successfully loaded hairs
2016-10-21 15:49:44 Startup - Successfully initialized Facegen
2016-10-21 15:49:45 Startup - Start finished, load Startscreen!
2016-10-21 15:49:45 GLWidget2 - GL_VERSION = 4.3.0 - Build 20.19.15.4331 - Version = 4.3.0
2016-10-21 15:49:45 Success: OpenGL 2.0 compatible GPU found!
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Old 10-21-2016, 07:06 PM   #18
Lukas Berger
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Quote:
Originally Posted by JaBurns View Post
2016-10-21 15:49:34 Resolution from Settings: 1280 * 1024
2016-10-21 15:49:34 Screen Size: 1080 Width, 720 Height; Available Screen Size: 1080 Width, 690 Height, Screen-Size w/o Border: 1070 Width, 663 Height
It doesn't look like you managed to change your resolution on your computer at all.

This looks like it's still the exact same resolution that you had last time you posted the log, still below the minimum requirements, unfortunately.

Rather than adjusting the in-game settings, you'll want to focus on adjusting your computer's settings now, as Sebastian was mentioning above!
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Old 10-21-2016, 07:13 PM   #19
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The computer resolution is set at 2160 X 1440, the recommended setting, as I answered above. zoom is off.

Last edited by JaBurns; 10-21-2016 at 07:14 PM.
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Old 10-21-2016, 07:20 PM   #20
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Quote:
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The computer resolution is set at 2160 X 1440, the recommended setting, as I answered above. zoom is off.
Then I honestly have no idea what to do.
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