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FHM 3 - Technical Support Need help or want to report a bug? This is the right place.

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Old 11-01-2016, 03:48 PM   #1
Lionsgoalie
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Game Crash on Steam

Game starts up. Once i put in my info and it starts setting up the game it reaches the end of set up and crashes. i have tried the "nofacegen" fix and it still isn't working. My computer (Surface Pro 4 i5) may not be the best but it runs EHM fine so i just want be sure that i'm not missing something.
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Old 11-01-2016, 04:13 PM   #2
Sebastian Palkowski
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Quote:
Originally Posted by Lionsgoalie View Post
Game starts up. Once i put in my info and it starts setting up the game it reaches the end of set up and crashes. i have tried the "nofacegen" fix and it still isn't working. My computer (Surface Pro 4 i5) may not be the best but it runs EHM fine so i just want be sure that i'm not missing something.
Best would be if you could post a trace file. Go to Settings -> Troubleshooting -> enable debug trace, then restart the game and go again to Troubleshooting. Open the "customization data" folder (click the button and it should open) and navigate into the debug folder. Post the file you see there.
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Old 11-02-2016, 09:26 AM   #3
Lionsgoalie
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Trace

here is the file. thanks.
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File Type: txt fhm_trace.txt (5.0 KB, 37 views)
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Old 11-02-2016, 01:02 PM   #4
TheAngryNachos
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My game also keeps crashing at the same point..
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File Type: txt fhm_trace.txt (6.0 KB, 26 views)
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Old 11-02-2016, 01:31 PM   #5
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My game also keeps crashing at the same point..
Nothing wrong in the trace. Would it be possible to make a screenshot of the crashed game so I can see what the last thing is it did before the crash?

Also: what type of game is it? Could you also test a game with just the NHL/AHL enabled and maybe a random historical setup?
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Old 11-02-2016, 02:48 PM   #6
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Originally Posted by Sebastian Palkowski View Post
Nothing wrong in the trace. Would it be possible to make a screenshot of the crashed game so I can see what the last thing is it did before the crash?

Also: what type of game is it? Could you also test a game with just the NHL/AHL enabled and maybe a random historical setup?

Yeah sure

Before: http://i.imgur.com/ueMTZvk.png

After: http://i.imgur.com/FwokRXV.png

Mode is path to glory
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Old 11-02-2016, 02:50 PM   #7
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So like i said i can start the game. set up my GM info/stats. but it gets to the initializing game part of the load and it crashes. This load was with just NHL/AHL and it still crashed.
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Old 11-02-2016, 02:59 PM   #8
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Originally Posted by Sebastian Palkowski View Post
Nothing wrong in the trace. Would it be possible to make a screenshot of the crashed game so I can see what the last thing is it did before the crash?

Also: what type of game is it? Could you also test a game with just the NHL/AHL enabled and maybe a random historical setup?
I posted photos but i just realized i sent the trace wrong so here is an updated one....
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File Type: txt fhm_trace.txt (5.1 KB, 66 views)
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Old 11-02-2016, 03:53 PM   #9
TheAngryNachos
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I started another path to glory and it crashed at the same spot, always the day after the all-star rosters are announced.

EDIT: Also tried a sandbox game and it also crashed at the same spot.

Last edited by TheAngryNachos; 11-02-2016 at 04:35 PM.
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Old 11-02-2016, 07:50 PM   #10
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Originally Posted by TheAngryNachos View Post
I started another path to glory and it crashed at the same spot, always the day after the all-star rosters are announced.

EDIT: Also tried a sandbox game and it also crashed at the same spot.
Do you play with Montreal? It is a know bug and is already fixed. After the next update you can continue with that save.
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Old 11-02-2016, 08:50 PM   #11
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I posted photos but i just realized i sent the trace wrong so here is an updated one....
I´m not 100% sure it is the problem but this line will not work:

Screen Size: 1080 Width, 720 Height; Available Screen Size: 1080 Width, 720 Height, Screen-Size w/o Border: 1070 Width, 693 Height, DPR: 2

Basically it says that you have only a Height of 720 (or 693) but the minimum requirement is 768. You have a windows zoom of 200%, please try to reduce it until you get the game to open in at least 1280*768.
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Old 11-02-2016, 09:32 PM   #12
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Screen size seems to have been the issue its working now. Thanks alot
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Old 11-03-2016, 07:04 AM   #13
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Screen size seems to have been the issue its working now. Thanks alot
Yeah, I just found the reason for the crash. Since the game will not work below the minimum resolution anyway we will add a warning now.
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Old 11-03-2016, 09:00 AM   #14
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Game crashes always on the same day (Sandbox mode).

save game is uploaded: "redseacrashsandbox.lg"
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Old 11-03-2016, 03:06 PM   #15
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Do you play with Montreal? It is a know bug and is already fixed. After the next update you can continue with that save.
After the patch the game will sim past the day but the next it crashes again. Tried with new save and old save. Both played as Montreal.
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Old 11-03-2016, 04:23 PM   #16
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After the patch the game will sim past the day but the next it crashes again. Tried with new save and old save. Both played as Montreal.
If you play with Montreal the game will crash on Jan 28 (the day of the ASG). Once the new update is out you should be able to continue.
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Old 11-03-2016, 06:31 PM   #17
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If you play with Montreal the game will crash on Jan 28 (the day of the ASG). Once the new update is out you should be able to continue.
Oh my bad for some reason I thought the patch was out. Thanks for the update! can't wait to continue playing! awesome game.
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