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FHM 3 - Technical Support Need help or want to report a bug? This is the right place. |
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Thread Tools |
10-19-2016, 10:31 AM | #1 |
Minors (Single A)
Join Date: Sep 2013
Posts: 56
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Cannot start either mode - crash (MacOS Sierra)
Every time I try to start the game, the whole program crashes and shuts down. I have tried sandbox and PtG. I select the leagues, put in my GM info (name, birthdate, etc) and click start game. It goes through the menus (setting up junior leagues, etc) and then crashes before getting to the actual game.
I don't know if this info helps you, but here is the start of the error log: Process: Franchise Hockey Manager 3 [2548] Path: /Applications/Franchise Hockey Manager 3.app/Contents/MacOS/Franchise Hockey Manager 3 Identifier: com.ootpdevelopments.fhm3macappstore Version: 3.0.45 (45) Code Type: X86 (Native) Parent Process: ??? [1] Responsible: Franchise Hockey Manager 3 [2548] User ID: 501 Date/Time: 2016-10-19 10:23:43.727 -0400 OS Version: Mac OS X 10.12 (16A323) Report Version: 12 Anonymous UUID: 4FC5D9C7-879E-5937-493F-7A204C0C4E39 Sleep/Wake UUID: 7CB4D145-5FBC-482C-9EB1-E41C86E9ACBF Time Awake Since Boot: 43000 seconds Time Since Wake: 2300 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000002e Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0] VM Regions Near 0x2e: --> __TEXT 0000000000045000-00000000016a1000 [ 22.4M] r-x/rwx SM=COW /Applications/Franchise Hockey Manager 3.app/Contents/MacOS/Franchise Hockey Manager 3 Thread 0 Crashed:: Dispatch queue: com.apple.main-thread |
10-19-2016, 08:44 PM | #2 |
Minors (Single A)
Join Date: Sep 2013
Posts: 56
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Guys, I'm having serious problems with getting this game to work on my system. I still have been unable to open/start any kind of game. Same things happening as in original post. When I reopen the program, I can select "load" and it brings up every game I attempted to start, but when I try to load them, the same thing happens. I haven't made it to the main franchise interface once yet.
I know this is the beta, so I'm trying my best not to get frustrated!! haha |
10-19-2016, 09:05 PM | #3 |
Minors (Double A)
Join Date: Apr 2013
Posts: 128
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look on the brightside..alot of us are getting a month in, putting alot of work into a game that just starts shuts down...just think how great it will be when that is fixed...believe me its well worth waiting for from what ive been able to get to
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10-19-2016, 09:38 PM | #4 | |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,896
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Quote:
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lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
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10-20-2016, 07:40 AM | #5 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,117
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Do you select all leagues or just a few? And do you take over a team or not?
If you take over a team, could you please test and start a game with only the NHL/AHL selected and start unemployed?
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10-20-2016, 08:17 AM | #6 |
Minors (Rookie Ball)
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Crashes after setting league up
Hi I am having the same problem once I have set my leagues up with sandbox historical and path to glory I get the message Franchise Hockey Manager has stopped working and this is with Windows
I know it's beta mode so I am not annoyed but thought I should let you know I having this issue as well Thanks Peter |
10-20-2016, 08:45 AM | #7 | |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,117
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Quote:
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10-20-2016, 11:25 AM | #8 |
Minors (Single A)
Join Date: Sep 2013
Posts: 56
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I had been using all leagues and taking over a team. I just tested started with only NHL/AHL and unemployed and I got the same results. Something weird happening, still haven't been able to start a game.
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10-20-2016, 11:37 AM | #9 | |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,117
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Quote:
And what are the specs of your computer?
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10-20-2016, 12:16 PM | #10 |
All Star Starter
Join Date: Sep 2015
Location: Kelowna, British Columbia
Posts: 1,266
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Sounds like the same thing I am seeing on my Surface Pro 3.
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10-20-2016, 12:40 PM | #11 | |
Minors (Single A)
Join Date: Sep 2013
Posts: 56
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Quote:
Machine specs: macOS Sierra (Version 10.12) MacBook Pro (13-inch, Late 2011) Processor: 2.4 GHz Intel Core i5 Memory: 4 GB 1333 MHz DDR3 Startup Disk: Macintosh HD Graphics: Intel HD Graphics 3000 384 MB |
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10-21-2016, 07:47 AM | #12 |
Minors (Rookie Ball)
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Hi this is what I got after my saved game
Franchise Hockey manager has stopped working Windows can check online for a solution to the problem check online for a solution and close the program close program Problem signature: Problem Event Name: APPCRASH Application Name: fhm3.exe Application Version: 3.0.45.0 Application Timestamp: 5804d77d Fault Module Name: Qt5Widgets.dll Fault Module Version: 5.7.0.0 Fault Module Timestamp: 575a6c94 Exception Code: c0000005 Exception Offset: 00041f84 OS Version: 6.3.9600.2.0.0.256.4 Locale ID: 3081 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: 02d8 Additional Information 4: 02d8506199fd4665cf321a24e7435238 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262 If the online privacy statement is not available, please read our privacy statement offline: C:\WINDOWS\system32\en-US\erofflps.txt I am operating on a windows 10 computer Thanks peter |
10-27-2016, 08:35 AM | #13 |
Minors (Single A)
Join Date: Sep 2013
Posts: 56
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Just a heads up - I am still having this issue with the newest update.
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10-27-2016, 08:41 AM | #14 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,117
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Can you please post your trace file?
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10-27-2016, 10:37 AM | #15 |
Minors (Single A)
Join Date: Sep 2013
Posts: 56
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10-27-2016, 10:53 AM | #16 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,117
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Startscreen -> Settings -> Troubleshooting -> check "Enable debug trace". Then restart the game, go to the same screen and click "Open customizable data folder". Then navigate into the "debug" folder and post the file that was generated there.
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10-27-2016, 01:34 PM | #17 | |
Minors (Single A)
Join Date: Sep 2013
Posts: 56
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Quote:
2016-10-27 13:31:51 Running on Mac OS X 2016-10-27 13:32:09 Command line arguments: 2016-10-27 13:32:09 /Applications/Franchise Hockey Manager 3.app/Contents/MacOS/Franchise Hockey Manager 3 2016-10-27 13:32:09 Default skin path (1): /Applications/Franchise Hockey Manager 3.app/Contents/data/skins/default 2016-10-27 13:32:10 Startup - settings.dat found and read! 2016-10-27 13:32:10 Resolution from Settings: 1440 * 900 2016-10-27 13:32:10 Screen Size: 1280 Width, 800 Height; Available Screen Size: 1239 Width, 777 Height, Screen-Size w/o Border: 1239 Width, 755 Height, DPR: 1 2016-10-27 13:32:10 Windowed Mode - Width: 1239, Height: 755, User-Width: 1239, User-Height: 755 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ARIMO-BOLD.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ARIMO-BOLDITALIC.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ARIMO-ITALIC.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ARIMO.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/FHM-HEADLINE.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/LCDBOLD.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/LCDLIGHT.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/LCDNORMAL.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/LCDULTRA.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-BLACK.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-BOLD.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-LIGHT.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-MEDIUM.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-REGULAR.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-THIN.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/UBUNTU DANI-BOLD.TTF 2016-10-27 13:32:11 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/UBUNTU.TTF 2016-10-27 13:32:11 No paths.cfg file found. 2016-10-27 13:32:11 No custom_folders.ini file found. 2016-10-27 13:32:11 Folder list element #3 (DMPT_USER_DATA) set to '/Users/kelseykeith/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3' 2016-10-27 13:32:11 Folder list element #4 (DMPT_CUST_DATA) set to '/Users/kelseykeith/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3' 2016-10-27 13:32:11 Folder list element #5 (DMPT_SAVEDGAMES) set to '/Users/kelseykeith/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3/saved_games' 2016-10-27 13:32:11 g_trace_mode flag is set. 2016-10-27 13:32:11 DMPT_APP = /Applications/Franchise Hockey Manager 3.app/Contents/MacOS 2016-10-27 13:32:11 DMPT_APP_DATA = /Applications/Franchise Hockey Manager 3.app/Contents/data 2016-10-27 13:32:11 DMPT_PREF_DATA = /Users/kelseykeith/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3/config 2016-10-27 13:32:11 DMPT_USER_DATA = /Users/kelseykeith/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3 2016-10-27 13:32:11 DMPT_CUST_DATA = /Users/kelseykeith/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3 2016-10-27 13:32:11 DMPT_SAVEDGAMES = /Users/kelseykeith/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3/saved_games 2016-10-27 13:32:25 Startup - Everything good! 2016-10-27 13:32:26 eSellerate - exit with code eWeb_ValidateActivation returned 0x00001388 (VALIDATEACTIVATION_MACHINE_MATCH) 2016-10-27 13:32:34 eSellerate - exit with code eWeb_ConfirmSerialNumber returned 0x00000000 (SUCCESS) 2016-10-27 13:32:35 GLWidget2 - GL_VERSION = 2.1 INTEL-10.2.10 - Version = 2.1.0 2016-10-27 13:32:35 Success: OpenGL 2.0 compatible GPU found! 2016-10-27 13:32:35 OpenGL version is greater than 1.4 - is_opengl_available returns true! 2016-10-27 13:32:35 Startup - Successfully loaded jerseys 2016-10-27 13:32:36 Startup - Successfully loaded helmets 2016-10-27 13:32:36 Creating MYFACEGEN instance 2016-10-27 13:32:36 Rendering mode setting = 0 2016-10-27 13:32:36 Facegen rendering mode = 3 2016-10-27 13:32:38 Startup - Successfully loaded model lists 2016-10-27 13:32:41 Startup - Successfully loaded beards 2016-10-27 13:32:42 Startup - Successfully loaded hairs 2016-10-27 13:32:42 Startup - Successfully initialized Facegen 2016-10-27 13:32:43 Startup - Start finished, load Startscreen! 2016-10-27 13:32:44 GLWidget2 - GL_VERSION = 2.1 INTEL-10.2.10 - Version = 2.1.0 2016-10-27 13:32:44 Success: OpenGL 2.0 compatible GPU found! 2016-10-27 13:32:44 This system supports pbuffers. |
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10-29-2016, 09:34 PM | #18 |
Minors (Single A)
Join Date: Sep 2013
Posts: 56
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Did this help at all? Any ideas?
I saw that you posted what appears to be the last update...and I am still unable to start a game. I'm assuming I will be given a refund if this isn't fixed?? |
10-30-2016, 12:19 AM | #19 |
FHM Producer
Join Date: Apr 2002
Location: Kelowna, BC
Posts: 16,623
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I'll remind the guys you're still having trouble - but yeah, if it turns out to be some kind of unfixable incompatibility with your system or something similar, we'd definitely give you a refund.
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10-30-2016, 07:35 AM | #20 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,117
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One thing I notice in the trace file is that you use a window but your resolution is not big enough for it. Could you please make sure to have the newest version installed, start it and send me the trace file?
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