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OOTP 20 - General Discussions Everything about the newest version of Out of the Park Baseball - officially licensed by MLB.com and the MLBPA. |
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08-08-2019, 09:26 AM | #1 |
Major Leagues
Join Date: Jun 2019
Posts: 367
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What does it take to get a response from Tech Support?
I put in a ticket one week ago and have received no response other than the automated system email stating that the ticket has been created. I just checked the ticket and it still says "unassigned".
Am I just stuck with an unplayable game? |
08-08-2019, 09:48 AM | #2 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,757
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Unfortunately we've been having some major issues with the support system and are in the process of moving to a new system, as per the link at the top of the forums.
So at the moment, it's taking quite a bit longer than usual to get back to some tickets (and if they are created in our old Kayako system, it's possible we haven't even received some of them). We're doing our best to get back to everyone as soon as humanly possible though. If you haven't done so already, you can create in ticket in our new Zoho system, here, and we'll hopefully be able to get back to you much sooner than if the ticket is in the old system.
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lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here Last edited by Lukas Berger; 08-08-2019 at 09:53 AM. |
08-08-2019, 09:49 AM | #3 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,757
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What is your current ticket number btw?
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lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
08-08-2019, 09:52 AM | #4 |
Major Leagues
Join Date: Jun 2019
Posts: 367
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Hi Lukas,
My current ticket # is 27253. I'll submit a new ticket to the new system. Thanks. |
08-08-2019, 09:56 AM | #5 |
Major Leagues
Join Date: Jun 2019
Posts: 367
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FYI, when I created the new ticket, the lookup for the "Product" field shows this:
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08-08-2019, 09:58 AM | #6 | |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,757
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Quote:
Just submit the ticket without that for now and it should be fine
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lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
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08-08-2019, 10:15 AM | #7 |
Major Leagues
Join Date: Jun 2019
Posts: 367
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Done! Thanks.
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08-08-2019, 10:45 AM | #8 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,757
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btw, you probably won't get a response till later today when Alex gets in, but you should see a response from him today, or maybe tomorrow at the worst.
__________________
lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
08-10-2019, 09:47 AM | #9 |
Major Leagues
Join Date: Jun 2019
Posts: 367
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Apparently "tomorrow" was not the worst. It's been two days and I've received no response. The new ticket number is #593 .
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